Telecentres White Papers

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Telecentres White Papers (View All Report Types)

Contact Center Costs: The Case for Telecommuting Agents sponsored by Avaya Inc. WHITE PAPER: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. Posted: 16 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Benefits \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Cost Benefit Analysis \| Mobile Workers \| Productivity \| Succession Planning \| Telecommuting

Implementing a Telecommuting Program sponsored by Avaya Inc. WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. Posted: 02 Jun 2008 \| Published: 01 Jan 2008 TOPICS: Authentication \| Contact Centers \| Mobile Workers \| Telecommuting \| Teleconferences \| Training

From Development to Production: Streamlining SharePoint Deployment with DocAve® Deployment Manager sponsored by AvePoint, Inc. WHITE PAPER: This document examines the capabilities of DocAve Deployment Manager and offers tips and guidance to help streamline the SharePoint deployment process while maintaining the integrity of all SharePoint staging instances. Posted: 06 Mar 2009 \| Published: 06 Mar 2009 TOPICS: Collaboration \| Collaborative Applications Software \| Collaborative Commerce \| File Server Software \| File Sharing Protocols \| Messaging Protocols \| Social Networking \| Telecommuting

Enhancing Business with Smarter, More Effective Communication sponsored by Cisco Systems, Inc. WHITE PAPER: To enable effective mobile communication, organizations are increasingly spending to ensure productivity and availability. Discover cost-effective applications that improve communications, connect workers, enable collaboration and streamline processes. Posted: 27 Mar 2007 \| Published: 01 Mar 2007 TOPICS: Converged Networks \| Cost Benefit Analysis \| IP Networks \| IP Telephony \| IT Spending \| Mobile Workers \| Network Convergence \| Productivity \| Telecommuting \| Unified Messaging \| Unified Messaging Systems \| Wireless Computing

Symantec Backup Exec Quick Recovery and Off-Host Backup Solutions for Microsoft Exchange Server 2003 and Microsoft SQL Server sponsored by Veritas WHITE PAPER: Learn about a comprehensive technology for customers that want quick recovery and off-host backup support. Eliminate backup windows, reduce the performance load on application servers, and quickly bring applications back online after data c... Posted: 19 Nov 2007 \| Published: 01 Mar 2007 TOPICS: Application Performance Management \| Backups \| Data Security \| Disaster Recovery \| High Availability \| High Performance Computing \| IT Workforce \| Microsoft Exchange \| SQL Server

HP Virtual Server Environment Capitalizes on Workload Management Integration sponsored by Hewlett Packard Enterprise WHITE PAPER: Virtualization can significantly improve the utilization of computing resources. In this white paper learn how virtualization can assign unused resources to workloads in other parts of an organization that can benefit from them. Posted: 16 Oct 2008 \| Published: 16 Oct 2008 TOPICS: Disaster Recovery \| High Availability \| IT Managers \| NAS \| Server Consolidation \| Vendors \| Work Environment \| Workflow Software \| Workforce Management Software