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Computer Weekly – 5 October 2021: The most influential women in UK technology sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we reveal the 50 women chosen as the most influential in UK technology for 2021, and talk to the 10th winner of our annual list – Poppy Gustafsson, CEO of Darktrace. Also, our latest buyer's guide looks at digital customer experience technologies. Read the issue now. Posted: 01 Oct 2021 \| Published: 05 Oct 2021 TOPICS: Artificial Intelligence \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Center Design \| Data Center Infrastructure Efficiency \| Green Data Center \| IT Industry \| IT Management \| IT Workforce

RPA vs. BPM: How are they different? sponsored by TechTarget ComputerWeekly.com EGUIDE: Robotic process automation and business process management are complementary partners in driving digital transformation initiatives. RPA has received a lot more publicity in recent years, but BPM is an essential discipline and a key enabler in scaling RPA projects. Here are the main differences between these process-oriented initiatives. Posted: 19 May 2022 \| Published: 19 May 2022 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Processes \| Workload Automation

Getting the best out of robotic process automation sponsored by TechTarget ComputerWeekly.com EGUIDE: IT leaders are used to doing more with less, but the pandemic has forced many organisations to reassess whether the way processes have always been run, is optimal. With people having to work from home, many organisations have needed to automate previous manual tasks, in order to remain operational. Posted: 15 Mar 2021 \| Published: 19 Feb 2021 TOPICS: Artificial Intelligence \| Business Processes \| Robotics \| Software \| Software as a Service \| Software Infrastructure \| Software Migration

Infographic: 5 differences between call centers and contact centers sponsored by TechTarget ComputerWeekly.com EBOOK: Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center. Posted: 23 Feb 2022 \| Published: 23 Feb 2022 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software

IDC MarketScape Worldwide Data Clean Room Technology 2024 Vendor Assessment sponsored by Amazon Web Services WHITE PAPER: Information sharing is key to success in today's highly analytical environment. Data can lead to insight, but at the same time, enterprises need to be vigilant about who has access to their data and what they are able to do with that data. Posted: 09 Dec 2024 \| Published: 06 Jan 2025 TOPICS: Customer Service

Computer Weekly – 24 October 2023: Brewing data insights at Heineken sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now. Posted: 24 Oct 2023 \| Published: 24 Oct 2023 TOPICS: Artificial Intelligence \| CIOs \| Cloud Computing \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Management \| IT Departments \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| Operational Support Systems \| Public Cloud

Connect and Empower Mobile Salespeople sponsored by Oracle Corporation WHITE PAPER: Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it. Posted: 10 Jun 2009 \| Published: 10 Jun 2009 TOPICS: Customer Satisfaction \| Customer Service Best Practices \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Sales \| Sales Force Automation \| Smart Phones

Social CRM Comes of Age sponsored by Oracle Corporation WHITE PAPER: Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM. Posted: 01 Apr 2009 \| Published: 01 Apr 2009 TOPICS: Collaboration \| CRM \| CRM Analytics \| Customer Service \| Customer Service Best Practices \| Oracle (Product) \| Social Networking

Presentation Transcript: OnDemand v. OnPremise CRM: Making the Right Choice for your business sponsored by RunE2E PRESENTATION TRANSCRIPT: In this presentation transcript, John Brasch, CEO of RunE2E, discusses the evolution of the CRM application market options that are available today and details their solution run CRM system built on the SAP enterprise application suite. Posted: 16 Mar 2009 \| Published: 16 Mar 2009 TOPICS: Business Intelligence \| Call Center Management \| CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Support Software

Unsung Heroes - How Routing & Switching Keep the Business Going sponsored by Cisco Systems, Inc. WHITE PAPER: Routers and switches are the building blocks for all business communications from data to voice and video to wireless access. Posted: 02 Feb 2009 \| Published: 02 Feb 2009 TOPICS: Access Control \| Business Communications \| Customer Service \| Remote Access Routers \| Routing \| Security \| Switches

Churning Reports