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Why You Should Take a Holistic Approach to ITIL and Service Support sponsored by BMC Software, Inc. WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Change Management \| CIOs \| Configuration Management \| Help Desks \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software \| Workforce Planning

Audi fine-tunes its digital performance to boost online car sales sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, the digital chief at Audi UK discusses how the car maker is tackling the slump in new car sales. One of the largest global malware botnets has been taken down, but how much of a blow will it be for cyber criminals? And we hear how one county council made huge savings on its SAP installation. Read the issue now. Posted: 08 Feb 2021 \| Published: 09 Feb 2021 TOPICS: Cloud Computing \| Collaboration \| Cybersecurity \| Data Analytics \| Data Management \| Hackers \| High Performance Computing \| Malware \| Online Payments \| Online Shopping \| Retail Channels \| SAP (Product) \| Software \| Software Licensing \| Videoconferencing Software \| Virus Protection \| Web Applications Architectures \| Web Development \| Web Services

Computer Weekly – 4 March 2025: Cutting the costs of AI sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we analyse how the emergence of the DeepSeek AI model shows how the cost of deploying AI is coming down. Samsung put a UK tech startup at the heart of its latest smartphone launch – we talk to its founder. And we look at a project looking to optimise road haulage to reduce carbon emissions. Read the issue now. Posted: 04 Mar 2025 \| Published: 04 Mar 2025 TOPICS: Artificial Intelligence \| Environmental Compliance \| Environmental Standards \| Green Data Center \| Green Storage \| Mobile Device Management \| Smart Phones \| Software \| Software Development Methodologies \| Supply Chain Management \| Supply Chains \| Transportation Industry \| Transportation Management

CW@50: What was making the news in June sponsored by TechTarget ComputerWeekly.com EGUIDE: The National Museum of Computing has trawled the Computer Weekly archives for another selection of articles highlighting significant articles published in the month of June over the past few decades. Posted: 08 Feb 2021 \| Published: 03 Jun 2016 TOPICS: CIOs \| Hardware \| Hardware Engineers \| Hardware Management \| Hardware Selection \| IT Asset Management \| IT Industry \| IT Infrastructure \| IT Management \| IT Systems \| Software \| Software Architectures \| Software Engineers

Computer Weekly – 25 February 2020: Using meteorological data to prepare for the worst sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, after the storms that swept across the UK, we look at the technology behind Weather Source's meteorological data service. Oracle and SAP are battling over customers to upgrade their ERP systems to the cloud. And we report from the world's biggest retail tech show. Posted: 08 Feb 2021 \| Published: 25 Feb 2020 TOPICS: Business Systems \| CIOs \| Cloud Backup \| Cloud Computing \| Cloud Security \| Cloud Storage \| Data Analytics \| Data Collection \| Data Management \| Enterprise Systems \| ERP \| ERP Software \| Oracle (Product) \| Retail Channels \| SAP (Product) \| Security \| Security Best Practices \| Security Policies \| Software \| Software as a Service

Using IT initiatives to save money and reinforce green credentials sponsored by TechTarget ComputerWeekly.com ANALYST REPORT: Analyst Group Quocirca explains how organisations can use web data caching software to save money and improve their green credentials. Posted: 08 Feb 2021 \| Published: 05 Jan 2017 TOPICS: Cache \| Caching \| Database Management \| Energy Efficiency \| Green Data Center \| Green Storage \| Software

Computer Weekly – 14 January 2025: Generating customer experience at NatWest Bank sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how NatWest Bank is using generative AI to enhance its customer experience. Our latest buyer's guide examines the emerging regulatory compliance environment affecting IT leaders. And we learn how Toyota is turning to automation to improve its helpdesk support service for employees. Read the issue now. Posted: 13 Jan 2025 \| Published: 14 Jan 2025 TOPICS: Application Development \| Applications Software \| Artificial Intelligence \| CIOs \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Financial Service Providers \| Financial Services \| IT Management \| IT Service Management \| IT Workforce \| Mobile Payments \| Regulatory Compliance

Application security: More important than ever sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide we look at why application security is more important than ever due to traditional software and cloud-based, web and mobile applications playing an increasingly important role in business. Posted: 08 Feb 2021 \| Published: 11 Jun 2018 TOPICS: Application Development \| Application Security \| Applications Management \| Applications Software \| Cybersecurity \| Cyberterrorism \| Security \| Security Best Practices \| Security Management \| Security Software \| Security Spending \| Security Standards \| Security Threats

AI & Automation: Turning data into insights sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide, read more about the trends that are shaping the demand for AI and how organizations including healthcare service providers and F1 racing teams are leveraging technology on their own terms. Posted: 08 Feb 2021 \| Published: 11 Jul 2018 TOPICS: Application Development \| Applications Management \| Applications Software \| Artificial Intelligence \| Business Intelligence \| Business Intelligence Software \| Business Process Automation \| CIOs \| Cloud Computing \| Cloud CRM \| Customer Data Integration \| Customer Data Management \| Data Analytics \| Data Classification \| Data Management \| Data Mining \| Data Modeling \| Data Profiling \| Data Visualization \| Databases \| Robotics

Computer Weekly – 4 October 2016: How Microsoft aims to tackle information overload sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we hear from Microsoft CEO Satya Nadella about how the firm wants to use cloud, machine learning and innovative datacentre technologies to open up access to information. Our new buyer's guide looks at network function virtualisation. And we examine the role of blockchain in cloud data security. Read the issue now. Posted: 08 Feb 2021 \| Published: 04 Oct 2016 TOPICS: Business Intelligence \| Cloud Computing \| Data Centers \| Microsoft Office \| Networking Hardware \| Software

Enterprise Services Automation Reports