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Automating Your Call Center Feedback sponsored by Mindshare Technologies WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Centers \| Contact Centers \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR

CW Europe December 2019: Deutsche Bank creates innovation division sponsored by TechTarget ComputerWeekly.com EZINE: German investment banking giant Deutsche Bank is opening a division focused on innovation as part of its plan to digitise all business operations. Read more details in this edition of CW Europe. Posted: 08 Feb 2021 \| Published: 12 Dec 2019 TOPICS: Artificial Intelligence \| Business Intelligence Software \| Business Management \| Financial Applications Software \| Financial Industry Organizations \| Financial Services \| IT Consulting Services \| IT Governance \| IT Management \| IT Services \| Security \| Security Policies \| Security Threats

CW Benelux - August-October 2021: Netherlands sees increase in the number of women opting for an ICT career sponsored by TechTarget ComputerWeekly.com EZINE: The IT skills gap in the Netherlands could be about to narrow as more women take up jobs in the sector. Figures from last year revealed that the number of female ICT professionals grew by 6.5%, while the number of male ICT professionals increased by only 1.7%. Read more about it in this issue. Posted: 29 Jul 2021 \| Published: 12 Aug 2021 TOPICS: Careers \| Cybersecurity \| IT Services \| IT Workforce \| Security

CW Nordics - August-October 2022: Norway struggles to keep up with demand for tech specialists sponsored by TechTarget ComputerWeekly.com EZINE: The growing importance of IT in all industries, along with a shortage in skills, make for an excellent high-tech job market for candidates in Norway. Read how recruiters are struggling to keep up with demand. Also read how the Danish government encourages research in strategic fields to attract tech companies. Posted: 04 Aug 2022 \| Published: 25 Aug 2022 TOPICS: IT Governance \| IT Services \| IT Systems \| IT Workforce \| Security \| Workforce Planning

CW Europe – June 2018 sponsored by TechTarget ComputerWeekly.com EZINE: Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go? Posted: 08 Feb 2021 \| Published: 08 Jun 2018 TOPICS: Artificial Intelligence \| Computer Hardware \| IT Asset Management \| IT Consulting Services \| IT Industry \| IT Management \| IT Outsourcing Services \| IT Services \| IT Spending

Emerging Trends and New Developments in Software-Defined Networks sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide, Computer Weekly sits down with with senior IT managers from a number of multi-national companies to discuss the latest trends and newest developments in the world of software-defined networks. Posted: 08 Feb 2021 \| Published: 23 Oct 2017 TOPICS: IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Networking \| Software Virtualization

CW Nordics August 2018 sponsored by TechTarget ComputerWeekly.com EZINE: In April 2017, the Swedish capital Stockholm was the scene of a terrorist attack which saw a truck used as a weapon on a pedestrianised street. It left five people dead and 14 seriously injured. Posted: 08 Feb 2021 \| Published: 23 Aug 2018 TOPICS: Computer Hardware \| Computer Software Industry \| Data Center Management \| Intelligent Databases \| Intelligent Networks \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| Security \| Security Software \| Security Systems \| Security Threats \| Terrorism

CW Nordics May-July 2020: Startups face tough decisions as coronavirus fallout hits sponsored by TechTarget ComputerWeekly.com EZINE: Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment. Posted: 08 Feb 2021 \| Published: 21 May 2020 TOPICS: Financial Systems \| IT Infrastructure \| IT Services \| IT Systems \| IT Workforce \| Security \| Security Policies

CW Benelux February-April 2020: Ericsson helps driverless buses hit European streets sponsored by TechTarget ComputerWeekly.com EZINE: Ericsson reveals its plans for new technologies including 5G, the internet of things and automation, including driverless buses. Posted: 08 Feb 2021 \| Published: 13 Feb 2020 TOPICS: Artificial Intelligence \| Computer Hardware \| Intelligent Networks \| Internet Infrastructure \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Services \| IT Systems \| Security \| Security Best Practices

CW Benelux February 2018 sponsored by TechTarget ComputerWeekly.com EZINE: In this issue, read about how and why one public sector IT professional in the Netherlands, Victor Gevers, took a whole year out to hack ethically and, in the process, unearthed about 1,000 vulnerabilities. Posted: 08 Feb 2021 \| Published: 01 Feb 2018 TOPICS: Biometrics \| Cloud Computing \| Cloud Management \| Cloud Security \| Cloud Storage \| Hackers \| IT Best Practices \| IT Consulting Services \| IT Management \| IT Services \| IT Systems \| IT Workforce \| Security Best Practices \| Security Infrastructure \| Security Policies \| Security Software

Interactive Voice Response Reports