WFM Reports

EGUIDE: The pandemic drove demand for embedded and digital communications as organisations looked to replace in-person communication. As a result, new CPaaS use cases emerged around telehealth, e-commerce and retail. This infographic highlights some of the key use cases driving change in the market.

Posted: 06 Nov 2023 | Published: 07 Nov 2023

EZINE: The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly

Posted: 08 Feb 2021 | Published: 04 Sep 2019

EGUIDE: The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth.

Posted: 06 Nov 2023 | Published: 07 Nov 2023

EGUIDE: It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.

Posted: 05 Nov 2023 | Published: 06 Nov 2023

WHITE PAPER: An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.

Posted: 16 May 2023 | Published: 16 May 2023

INFOGRAPHIC: This year, TechTarget and Enterprise Strategy Group's research division conducted an in-depth study—based on real technology professionals' input—to determine major trends in employment, perks, and staffing in the United Kingdom. Download the infographic to absorb the study's results and to benchmark your career experience against your peers'.

Posted: 16 Sep 2024 | Published: 16 Sep 2024

EZINE: In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.

Posted: 12 Oct 2023 | Published: 12 Oct 2023

EGUIDE: The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks.

Posted: 07 Feb 2024 | Published: 08 Feb 2024

WHITE PAPER: Business Leaders are finding that focusing on skills, rather than jobs or degrees, strengthens your workforce with modern data and insights. This paper presents four ways that a skills-powered approach can supercharge employee growth and development.

Posted: 06 Oct 2023 | Published: 06 Oct 2023

WHITE PAPER: While the Great Resignation is affecting all businesses, no industry is feeling it more than retail. With the quit rate in U.S. retail outpacing the economy-wide quit rate by 70%, retail organizations must develop ways to retain their employees and ensure positive experiences for their customers. Browse this guide to learn more.

Posted: 21 Mar 2024 | Published: 21 Mar 2024

EGUIDE: Workforce management software is what enables your business to keep pace with the rapidly changing trends in both labor and the market. Read on to learn about the current state of workforce management software and what you can expect from the technology's near future.

Posted: 08 Feb 2021 | Published: 10 Nov 2016

PRODUCT OVERVIEW: As organizations continue to innovate, the complexity of manufacturing processes and product designs have only increased. Because of this, manufacturers must keep up with changing demands while also keeping costs down. Now, there is a modern approach to solve for this. Read on to learn more about an industrial edge platform that changes the game.

Posted: 17 Apr 2024 | Published: 17 Apr 2024

EBOOK: Today, healthcare providers have ample opportunity to ensure quality service. But current issues facing the industry such as the great resignation, budget constraints, and heightened consumer expectations, make things difficult for your agents. For a better patient experience, your first focus should be on the contact center. Read on to learn why.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

EBOOK: In this e-book, explore the key themes and concepts organizations should consider when selecting Unified Communications as a Service (UCaaS) technology.

Posted: 30 May 2024 | Published: 30 May 2024