e-Support Reports

EGUIDE: Customer experience management is a set of processes a company uses to track interactions between a customer and the organization across every touchpoint. In this infographic, learn about the main differences between customer experience maps and customer journey maps, and why they are key factors in the operation of CXM software.

Posted: 20 Jul 2023 | Published: 20 Jul 2023

ESSENTIAL GUIDE: This research from Deloitte identifies the areas with the biggest immediate opportunity for retail and consumer packaged goods (CPG) businesses looking to invest in blockchain technology.

Posted: 08 Feb 2021 | Published: 30 May 2018

WHITE PAPER: With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.

Posted: 26 Jan 2009 | Published: 26 Jan 2009

CASE STUDY: Learn how uptime software has improved customer service through virtualization. uptime is now able to rapidly deploy virtual machines to replicate customer environments and close support requests quickly.

Posted: 19 Sep 2008 | Published: 19 Sep 2008

EZINE: Find out how to incorporate governance into SharePoint customization to empower users while setting boundaries.

Posted: 25 Aug 2012 | Published: 16 Feb 2009

NEWSLETTER: In this research note, Gartner outlines the top indicators of a potential IT train wreck in regards to messaging solutions.

Posted: 07 Nov 2008 | Published: 07 Nov 2008

WHITE PAPER: This paper explores optimization strategies and demonstrated benefits being achieved today with IBM Software solutions. Utilization of these capabilities can help you meet the increasing challenges of energy efficiency, cost containment and compliance.

Posted: 06 Oct 2008 | Published: 04 Oct 2008

CASE STUDY: J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.

Posted: 26 Feb 2009 | Published: 26 Feb 2009

VIDEO: Watch this video to learn how US Food Service, the second largest food service provider, implemented Afaria from Sybase to streamline order entry and information management between their mobile sales force, distribution centers and the corporate office.

Posted: 11 May 2009 | Premiered: 11 May 2009

WHITE PAPER: In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.

Posted: 25 Sep 2008 | Published: 25 Sep 2008