EGUIDE: CRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.

Posted: 08 Feb 2021 | Published: 21 Dec 2020

EGUIDE: Here they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?

Posted: 08 Feb 2021 | Published: 15 Dec 2020

EGUIDE: After surveying near 500 European IT sector professionals, the jury is out on what companies across the continent will be spending on in 2021. We dive into what spend will be easier to justify, if budgets for IT companies are on the rise or fall and what the 2021 project rankings are for most in the new year.

Posted: 08 Feb 2021 | Published: 14 Dec 2020

EGUIDE: This year, a survey was conducted quizzing nearly 500 European IT sector professionals to gather what topics they identified as being imperative for 2021. In this infographic see whether remote working is here to stay, if there will be shifts in information management trends and what infrastructure tools will be deployed by most in 2021.

Posted: 08 Feb 2021 | Published: 14 Dec 2020

EZINE: In this week's Computer Weekly, the world of cyber security will probably never return to its pre-pandemic state – we look ahead. The combination of remote working and streaming video is putting extra strain on networks. And we look at how digital transformation is changing the way contact centres are run. Read the issue now.

Posted: 08 Feb 2021 | Published: 15 Dec 2020

EZINE: The rise of 5G is driving telcos to embrace cloud-native and software-defined architectures. In this handbook focused on cloud infrastructure in the Asia-Pacific region, Computer Weekly looks at the slow and steady path businesses are taking to cloud-based radio access networks.

Posted: 08 Feb 2021 | Published: 17 Dec 2020

EGUIDE: As the use of public cloud services has gathered steam within enterprises, so too has interest among IT leaders about embracing the principles of serverless computing. In this e-guide we take a closer look at the benefits and pitfalls of serverless, while shining a light on the ways that enterprises across the globe are putting it to use.

Posted: 08 Feb 2021 | Published: 14 Dec 2020

EGUIDE: We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.

Posted: 08 Feb 2021 | Published: 10 Dec 2020

EGUIDE: We dive straight into the importance of Identity and Access Management and its importance in modern day IT. We also take a close look into how it can bolster companies' compliance and will be running you through the do's and don'ts of taking interviews about IAM.

Posted: 08 Feb 2021 | Published: 10 Dec 2020

EGUIDE: Inside this report, get the complete analysis of the 2021 IT Priorities survey results, as well as insights into enterprises in the region that are accelerating their digital investments to not only survive but thrive in a post-pandemic world.

Posted: 08 Feb 2021 | Published: 10 Dec 2020

EGUIDE: It is fair to say after years of debate over which technology – out of Docker and Kubernetes –  enterprises would end up favouring when it comes to containerising their apps that the latter has very much won that battle.

Posted: 08 Feb 2021 | Published: 08 Dec 2020

EGUIDE: Automating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally.

Posted: 08 Feb 2021 | Published: 07 Dec 2020

EZINE: In this week's Computer Weekly, Windows is still the most-used operating system in enterprises – we look at where Microsoft aims to take it next. We examine some of the key questions for CIOs for their 2021 IT strategy. And we analyse the best practice in preventing distributed denial of service (DDoS) attacks. Read the issue now.

Posted: 08 Feb 2021 | Published: 08 Dec 2020

EZINE: The organisers of this year's Tour de France worked with technology services company NTT in partnership with Amaury Sport Organisation to provide what they described as an "enhanced experience" for race fans who could not be at the roadside because of Covid restrictions.

Posted: 08 Feb 2021 | Published: 10 Dec 2020

EGUIDE: The Theatre of Dreams briefly turned into The Theatre of Nightmares last week as Manchester United Football Club suffered a cyber-attack on their systems. This e-Guide dives into more depth about how the attack happened and what Manchester United's cyber security team did, in order to prevent a loss of data and keep a clean sheet.

Posted: 08 Feb 2021 | Published: 27 Nov 2020

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 08 Feb 2021 | Published: 26 Nov 2020

EZINE: In this week's Computer Weekly, with high-street retailers struggling to survive, we look at how technology can keep stores relevant. Everyone is focusing on flash storage, but hard disk drives are still an essential part of the IT toolkit. And we examine the latest developments in the ongoing Post Office Horizon IT scandal. Read the issue now.

Posted: 08 Feb 2021 | Published: 01 Dec 2020

EZINE: In this issue of Computer Weekly, we look at the track and trace app, which was redeveloped and enhanced at breakneck speed, and explore how the pandemic has accelerated the roll-out of new technology such as artificial intelligence and video conferencing tools at NHS trusts. We also present some research into how Covid has affected IT spending.

Posted: 08 Feb 2021 | Published: 24 Nov 2020

EGUIDE: In this infographic, we show the results of our 2020 Media Consumption Survey for the Asia-Pacific region. Find out who is part of the buying team and what do we know about the "final decision maker".

Posted: 08 Feb 2021 | Published: 18 Nov 2020

EGUIDE: As one of the forerunners in technology adoption, Indian enterprises have been keen to embrace emerging technologies such as AI, IoT and big data, driving an upsurge in storage requirements. In this e-guide, read more about India's storage market, the next frontier of storage technology and flash storage options from the top cloud providers.

Posted: 08 Feb 2021 | Published: 16 Nov 2020

EGUIDE: The emphasis on home and remote working has been felt in storage and backup as in all areas of IT, with continued evolution towards the cloud and as-a-service storage and backup.

Posted: 08 Feb 2021 | Published: 16 Nov 2020

EGUIDE: IT has been essential in helping organisations remain operational. IT chiefs are now considering the IT to drive a sustained business recovery.

Posted: 08 Feb 2021 | Published: 16 Nov 2020

EGUIDE: The updated 2020 IT Priorities Survey from Computer Weekly and TechTarget shines a light on how the Covid-19 coronavirus pandemic has reshaped IT leaders' technology investment plans.

Posted: 08 Feb 2021 | Published: 16 Nov 2020

EGUIDE: This year's transition to remote working highlighted big gaps in the fundamentals of security, as updated TechTarget/Computer Weekly data reveals.

Posted: 08 Feb 2021 | Published: 16 Nov 2020

EGUIDE: European organisations are being forced to redivert more limited budgets during the pandemic. This Eguide dives into the reasons as to how and why this shift is occurring in IT companies across the continent.

Posted: 08 Feb 2021 | Published: 16 Nov 2020