Customer Interaction Centers Multimedia

VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, talks us through the key areas that IT managers in the UK are planning on spending their budgets on. Results and statistics are taken from Computer Weekly's 2018 IT Priorities survey in which over 250 IT decision makers took part.

Posted: 08 Feb 2021 | Premiered: 02 May 2018

VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, discusses what's happening in security according to our 2018 IT Priorities survey taken by over 250 IT decision makers and managers.

Posted: 08 Feb 2021 | Premiered: 02 May 2018

VIDEO: Over half of respondents in this year's IT Priorities study have bigger IT budgets as they continue to make strategic investments in cyber security, cloud and automation. In this video, hear from TechTarget's APAC editor in chief on the top priorities of organisations and the major tech trends that are shaping IT buying decisions in the region.

Posted: 30 Mar 2023 | Premiered: 30 Mar 2023

VIDEOCAST: Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it.

Posted: 10 Mar 2009 | Premiered: Mar 10, 2009

WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.

Posted: 18 Feb 2008 | Premiered: Feb 18, 2008

PRODUCT DEMO: Today, many organizations are looking for new ways that they can improve their customer experience (CX) and strengthen their contact center employee collaboration. However, with so many solutions on the market, it can be difficult to know which one best fits your company’s needs. Tune into this video to learn more.

Posted: 08 Jan 2025 | Premiered: 09 Jan 2025

VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.

Posted: 19 Jun 2024 | Premiered: 19 Jun 2024

WEBCAST: An often-overlooked consequence of digital transformation is the lack of human-to-human interaction and its effect on trust. In this video, Computer Weekly ‘s Bryan Glick sits down with Cygenta CEO Jessica Barker to discuss digital trust, exploring what steps you can take to build trust with customers. Watch now to learn more.

Posted: 14 Dec 2022 | Premiered: Dec 14, 2022

WEBCAST: Customers often feel "locked in" with their managed service provider due to long-term leases and data center ties. Providers can offer flexibility by retaining customers through service value, not lock-in. In this webcast, learn to assess your technology strategy and avoid mistakes when moving to the cloud.

Posted: 18 Feb 2025 | Premiered: Feb 19, 2025

WEBCAST: In this webinar, access a blueprint for how to achieve a solid security operations center (SOC) strategy. Get a straightforward appraisal of what a good SOC looks like - and the building blocks of a plan to help get you there.

Posted: 31 Mar 2025 | Premiered: Mar 31, 2025