Customer Support Centers Multimedia

VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, discusses what's happening in security according to our 2018 IT Priorities survey taken by over 250 IT decision makers and managers.

Posted: 08 Feb 2021 | Premiered: 02 May 2018

VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, talks us through the key areas that IT managers in the UK are planning on spending their budgets on. Results and statistics are taken from Computer Weekly's 2018 IT Priorities survey in which over 250 IT decision makers took part.

Posted: 08 Feb 2021 | Premiered: 02 May 2018

VIDEO: Over half of respondents in this year's IT Priorities study have bigger IT budgets as they continue to make strategic investments in cyber security, cloud and automation. In this video, hear from TechTarget's APAC editor in chief on the top priorities of organisations and the major tech trends that are shaping IT buying decisions in the region.

Posted: 30 Mar 2023 | Premiered: 30 Mar 2023

VIDEOCAST: Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it.

Posted: 10 Mar 2009 | Premiered: Mar 10, 2009

WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.

Posted: 18 Feb 2008 | Premiered: Feb 18, 2008

WEBCAST: The SAP ECC end of mainstream support deadline is fast approaching, with many customers unaware of the 2025 cutoff. Learn about your options to extend the life of your ERP investment and avoid costly migrations by tuning into this webinar.

Posted: 23 Aug 2024 | Premiered: Aug 23, 2024

WEBCAST: The shift-left mindset empowers users to prevent issues before they reach the higher tiers of support. In this webcast, TSA’s John Ragsdale, Coveo’s Bonnie Chase, and Coveo’s Leblanc, come together to discuss how shift left strategy allows organizations to improve customer experience. Watch now to learn more.

Posted: 07 Aug 2024 | Premiered: Aug 7, 2024

WEBCAST: The digital transformation has greatly reduced the number of relationships that are formed throughout a business interaction. After-sales support provides a means of delivering experiences and relationships that customers crave. Watch this keynote webinar to learn more about after-sales support.

Posted: 06 Dec 2023 | Premiered: Dec 6, 2023

VIDEO: When it comes to creating a sustainable and unified customer experience, consistency and uniformity are the keys. However, for organizations with multiple locations, delivering a consistent CX can be hard. Overcoming the challenges of varied data models and silos requires the right solution. Watch this video to see what that solution is.

Posted: 17 Apr 2024 | Premiered: 17 Apr 2024

VIDEO: Tune into this In a Flash video to learn the basics of third-party maintenance, and discover how you can start assembling a strong third-party toolset to support your data center maintenance strategy.

Posted: 04 Apr 2023 | Premiered: 04 Apr 2023

VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.

Posted: 19 Jun 2024 | Premiered: 19 Jun 2024

VIDEO: In this video, discover how you can empower your aftersales team to provide end-to-end support that will delight customers now and in the future with TeamViewer.

Posted: 03 May 2024 | Premiered: 03 May 2024

WEBCAST: With it being reported that less than 20% of today’s SAP customers have completed their S/4HANA transformation journey, it has become critical for organizations to streamline their operations in order to keep up and meet the deadline. However, doing this is easier said than done. Tune into this webinar to learn more.

Posted: 23 Jul 2024 | Premiered: Jul 23, 2024

VIDEO: In this brief video, learn how CHG Healthcare – a US-based healthcare staffing agency with an industry-leading database of 700,000 providers – partnered with Rimini Street in order to expand their technology stack and improve experiences for their employees.

Posted: 27 Aug 2024 | Premiered: 27 Aug 2024

WEBCAST: Search engines are a critical element of the modern world. Can generative AI and generative answering present the next step in its evolution? This webcast explores the key differences between orthodox search engines and generative answering. Watch now to find out more.

Posted: 09 Aug 2024 | Premiered: Aug 9, 2024

WEBCAST: Organizations know the importance of digital modernization, but a current state of increased IT complexity, rising costs, and an ongoing skills shortage, large projects can be risky without the right help. Moving your apps to a SaaS delivery model is the way to go, but with managed services it can be even easier. Watch this video to learn more.

Posted: 14 Jul 2023 | Premiered: Jul 14, 2023

WEBCAST: The rise of open source software was fast and furious. But along the way, the challenges and hard truths with OSS have begun to raise their ugly heads. So, what’s a company to do? Join CyberArk to demo potential solutions like SaaS and recommended actions to protect your enterprise as OSS continues to evolve.

Posted: 20 Sep 2024 | Premiered: Sep 21, 2024

WEBCAST: See how you can seamlessly deploy Cohere's large language models (LLMs) at scale on Amazon Web Services (AWS) to perform repetitive tasks, such as copywriting and text summarization, with greater accuracy and speed.

Posted: 26 Jun 2024 | Premiered: Jun 18, 2024

WEBCAST: AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.

Posted: 22 Feb 2024 | Premiered: Feb 22, 2024