Customer Support Centers Multimedia

VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, discusses what's happening in security according to our 2018 IT Priorities survey taken by over 250 IT decision makers and managers.

Posted: 08 Feb 2021 | Premiered: 02 May 2018

VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, talks us through the key areas that IT managers in the UK are planning on spending their budgets on. Results and statistics are taken from Computer Weekly's 2018 IT Priorities survey in which over 250 IT decision makers took part.

Posted: 08 Feb 2021 | Premiered: 02 May 2018

VIDEO: Over half of respondents in this year's IT Priorities study have bigger IT budgets as they continue to make strategic investments in cyber security, cloud and automation. In this video, hear from TechTarget's APAC editor in chief on the top priorities of organisations and the major tech trends that are shaping IT buying decisions in the region.

Posted: 30 Mar 2023 | Premiered: 30 Mar 2023

WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.

Posted: 18 Feb 2008 | Premiered: Feb 18, 2008

VIDEOCAST: Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it.

Posted: 10 Mar 2009 | Premiered: Mar 10, 2009

WEBCAST: The SAP ECC end of mainstream support deadline is fast approaching, with many customers unaware of the 2025 cutoff. Learn about your options to extend the life of your ERP investment and avoid costly migrations by tuning into this webinar.

Posted: 23 Aug 2024 | Premiered: Aug 23, 2024

WEBCAST: Explore the future of contact centers where human expertise, AI, and knowledge management unite. This webinar covers smart compliance tools, advanced agent guidance, and customer-centric strategies blending AI precision with human judgment. Transform your contact center for better experiences.

Posted: 10 Mar 2025 | Premiered: Mar 10, 2025

WEBCAST: During this webcast, you’ll learn how Atlassian is making it easier for data center customers to unlock the benefits of cloud innovation as they begin their transformation journeys. Tune in now to find out how you can ensure your organization is successful in the cloud once you’ve migrated.

Posted: 11 Feb 2025 | Premiered: Feb 6, 2025

PRODUCT DEMO: Today, many organizations are looking for new ways that they can improve their customer experience (CX) and strengthen their contact center employee collaboration. However, with so many solutions on the market, it can be difficult to know which one best fits your company’s needs. Tune into this video to learn more.

Posted: 08 Jan 2025 | Premiered: 09 Jan 2025

VIDEO: Tune into this In a Flash video to learn the basics of third-party maintenance, and discover how you can start assembling a strong third-party toolset to support your data center maintenance strategy.

Posted: 04 Apr 2023 | Premiered: 04 Apr 2023

VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.

Posted: 19 Jun 2024 | Premiered: 19 Jun 2024

WEBCAST: Customers often feel "locked in" with their managed service provider due to long-term leases and data center ties. Providers can offer flexibility by retaining customers through service value, not lock-in. In this webcast, learn to assess your technology strategy and avoid mistakes when moving to the cloud.

Posted: 18 Feb 2025 | Premiered: Feb 19, 2025

WEBCAST: With it being reported that less than 20% of today’s SAP customers have completed their S/4HANA transformation journey, it has become critical for organizations to streamline their operations in order to keep up and meet the deadline. However, doing this is easier said than done. Tune into this webinar to learn more.

Posted: 23 Jul 2024 | Premiered: Jul 23, 2024

VIDEO: In this brief video, learn how CHG Healthcare – a US-based healthcare staffing agency with an industry-leading database of 700,000 providers – partnered with Rimini Street in order to expand their technology stack and improve experiences for their employees.

Posted: 27 Aug 2024 | Premiered: 27 Aug 2024

VIDEOCAST: Soft Serve aids cloud journeys on AWS by assessing applications and implementing standardized platforms. Their SAMP offers a flexible foundation for containerized workloads on EKS, ECS, or Lambda. Tools like CAST analyze complex applications. Read the white paper to learn how Soft Serve accelerates modernization.

Posted: 06 Dec 2024 | Premiered: Dec 5, 2024

WEBCAST: Gain visibility into Microsoft 365 license usage and optimization with Quantum, a powerful reporting tool. Learn how to identify unused licenses, optimize spending, and make informed decisions about your Microsoft 365 deployment. Watch the webinar to explore the capabilities of Quantum.

Posted: 27 Jan 2025 | Premiered: Jan 28, 2025