Address Book Software White Papers

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Address Book Software White Papers (View All Report Types)

Moving beyond the Queue - Focusing on the Real-Time Customer sponsored by Inova Solutions WHITE PAPER: In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. Posted: 20 May 2008 \| Published: 19 May 2008 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Management Software \| CRM \| Workforce

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices sponsored by Oracle Corporation WHITE PAPER: This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. Posted: 02 Jun 2008 \| Published: 01 Mar 2008 TOPICS: Application Deployment \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service Best Practices \| Customer Support Software \| Oracle (Product) \| Reporting Software \| Sales Contact Management Software \| Sales Force Automation \| Sales Information Systems \| Vendor Selection

Leverage ERP for Sales & Operations Planning sponsored by IFS WHITE PAPER: Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market. Posted: 12 Jan 2009 \| Published: 12 Jan 2009 TOPICS: CRM \| Enterprise Systems \| ERP \| Marketing \| Sales \| Software \| Strategic Planning

Epicor ICE 2.0: Introducing Next-Generation Business Architecture sponsored by Epicor Software Corporation WHITE PAPER: Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution. Posted: 21 Nov 2008 \| Published: 21 Nov 2008 TOPICS: Business Processes \| CRM \| Enterprise Architectures \| Enterprise Systems \| ERP \| Globalization \| SOA \| Software

Becoming More Energy Efficient sponsored by IBM Software Group WHITE PAPER: Watch this short video to learn what defines a true green data center. This initial Business First investigation report will help answer these questions -- what is a green data center and why do I need one? Posted: 15 Feb 2008 \| Published: 14 Feb 2008 TOPICS: Collaboration \| Data Centers \| Software \| Virtualization

Requirements Definition as the Foundation for Effective Software Delivery sponsored by IBM WHITE PAPER: This white paper examines the challenges that impede teams as they try to collect, analyze, and evaluate ideas to define the best solution requirements. The paper also provides information on the four critical areas to defining great requirements and how IBM Rational® solutions help teams address these areas. Posted: 16 Mar 2009 \| Published: 13 Mar 2009 TOPICS: Business Process Management \| Collaboration \| Information Management \| Software \| Software Architectures \| Software Asset Management \| Software Best Practices \| Software Configuration Management \| Software Development Life-Cycles \| Software Development Methodologies \| Software Project Management \| Software Quality Assurance

Five Technologies Simplifying Infrastructure Management sponsored by Liebert Corporation WHITE PAPER: This paper describes five infrastructure technologies that are making it easier for growing businesses to introduce new IT systems as needed while maintaining high levels of availability. Posted: 20 Feb 2008 \| Published: 01 Jan 2007 TOPICS: Availability \| Data Centers \| High Availability \| Infrastructure Management \| Software

A Day in a Low Carbon Life: What Might It Be like to Lead a Business in 2012? sponsored by IBM WHITE PAPER: This entertaining paper describes a day in the life of a fictional Chief Executive Officer, preparing to face market analysts in 2012. Posted: 14 May 2008 \| Published: 01 May 2008 TOPICS: Business Intelligence \| Collaboration \| Data Centres \| ERP \| Financial Reporting \| Financial Services \| Software \| Systems Management

Deploy Real-time Operational Detection and Prevention to Combat Various Threats and Fraud. sponsored by IBM Software Group WHITE PAPER: When you understand people and their names in context and in real time, you have an increased capability to preempt threats and fraud. Find out what you can do to help protect your business. Posted: 13 Mar 2008 \| Published: 01 Jan 2007 TOPICS: Deployment \| Fraud \| Government Agencies (U.S.) \| Security \| Software \| Threats

Driving Business Success with Software Reuse sponsored by IBM WHITE PAPER: This white paper explains how Software Reuse and its underlying fundamentals have evolved dramatically. It also discusses the benefits of constructing critical enterprise software applications through reusable parts. Posted: 30 Jul 2008 \| Published: 01 Mar 2008 TOPICS: Application Life-Cycle Management \| Change Management \| Collaboration \| Configuration Management \| SOA \| Software \| Software Configuration Management \| Testing