Address Book Software White Papers

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Moving beyond the Queue - Focusing on the Real-Time Customer sponsored by Inova Solutions WHITE PAPER: In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. Posted: 20 May 2008 \| Published: 19 May 2008 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Management Software \| CRM \| Workforce

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices sponsored by Oracle Corporation WHITE PAPER: This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. Posted: 02 Jun 2008 \| Published: 01 Mar 2008 TOPICS: Application Deployment \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service Best Practices \| Customer Support Software \| Oracle (Product) \| Reporting Software \| Sales Contact Management Software \| Sales Force Automation \| Sales Information Systems \| Vendor Selection

A Day in a Low Carbon Life: What Might It Be like to Lead a Business in 2012? sponsored by IBM WHITE PAPER: This entertaining paper describes a day in the life of a fictional Chief Executive Officer, preparing to face market analysts in 2012. Posted: 14 May 2008 \| Published: 01 May 2008 TOPICS: Business Intelligence \| Collaboration \| Data Centres \| ERP \| Financial Reporting \| Financial Services \| Software \| Systems Management

Driving Business Success with Software Reuse sponsored by IBM WHITE PAPER: This white paper explains how Software Reuse and its underlying fundamentals have evolved dramatically. It also discusses the benefits of constructing critical enterprise software applications through reusable parts. Posted: 30 Jul 2008 \| Published: 01 Mar 2008 TOPICS: Application Life-Cycle Management \| Change Management \| Collaboration \| Configuration Management \| SOA \| Software \| Software Configuration Management \| Testing

A Closer Look at Windows Vista sponsored by National Instruments WHITE PAPER: One of the stated goals of the Microsoft Windows Vista release is to greatly improve the overall security of the Windows operating system and curb the impact of malware. To this end, Microsoft redesigned both the least user and administrative... Posted: 19 Feb 2008 \| Published: 19 Feb 2008 TOPICS: Anti-Spyware Software \| Malware \| Security \| Software \| Windows Vista

Solution Guide - Choosing Storage for Dell Database Solutions with Dell™ PowerVault™ and Dell/EMC Storage sponsored by DellEMC and Intel® WHITE PAPER: This white paper provides a guide for choosing an appropriate storage architecture for Dell Database Solutions deployed on Dell PowerEdge servers with Dell PowerVault and Dell/EMC storage. Posted: 27 Aug 2008 \| Published: 27 Aug 2008 TOPICS: Best Practices \| Leadership \| RAID \| Software \| SQL Server \| Testing \| Windows

Web Application Security: Automated Scanning versus Manual Penetration Testing sponsored by Logicalis WHITE PAPER: This paper explains the two primary methods for discovering Web application vulnerabilities: using manual penetration testing and code review or using automated scanning tools and static analysis. Posted: 11 Dec 2008 \| Published: 11 Dec 2008 TOPICS: Customer Data Management \| Customer Privacy \| HTTP \| HTTPS \| Penetration Testing \| Security Threats \| Software \| Vulnerability Assessments \| Web Application Security

Deploy Real-time Operational Detection and Prevention to Combat Various Threats and Fraud. sponsored by IBM Software Group WHITE PAPER: When you understand people and their names in context and in real time, you have an increased capability to preempt threats and fraud. Find out what you can do to help protect your business. Posted: 13 Mar 2008 \| Published: 01 Jan 2007 TOPICS: Deployment \| Fraud \| Government Agencies (U.S.) \| Security \| Software \| Threats

Best Practices for Windows Vista Planning, Migration, and Ongoing Management sponsored by Symantec Corporation WHITE PAPER: It is vital to ensure PC system and data security during migration to Windows Vista. This white paper highlights considerations that must be addressed over the entire migration process. Posted: 02 Jul 2007 \| Published: 01 Jun 2007 TOPICS: Application Life-Cycle Management \| Applications Software \| Data Security \| Software Migration \| Virus Protection \| Windows Security \| Windows Vista

Application Performance Management (APM) for TIBCO Users: Extending Visibility across Your TIBCO Infrastructure and Beyond sponsored by SL Corporation WHITE PAPER: TIBCO users may wish to expand IT monitoring and management beyond their TIBCO infrastructure. Posted: 31 Oct 2008 \| Published: 31 Oct 2008 TOPICS: Application Performance Management \| Dashboards \| Databases \| Enterprise \| SAP (Product) \| SOA \| Software