CCP White Papers

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CCP White Papers (View All Report Types)

Achieve True Collaboration in Global Development sponsored by Telelogic, An IBM Company WHITE PAPER: This paper explains the effective management of human capital, which includes not just the organization's own employees, but also members of the outsourcing team as well, is a key success factor. Posted: 17 Dec 2008 \| Published: 17 Dec 2008 TOPICS: Application Life-Cycle Management \| Change Management \| Collaborative Applications Software \| Enterprise \| Globalization \| Human Resources Management \| SOA

Multi Process HR Outsourcing for Large US Retailer sponsored by Wipro WHITE PAPER: Learn from the success one of the largest U.S. retailers who implemented an integrated global HR outsourcing solution that combined process, technology, domain, and service delivery expertise. Posted: 13 Jan 2009 \| Published: 13 Jan 2009 TOPICS: Business Intelligence \| Change Management \| Dashboards \| Human Resources Management \| Human Resources Service Providers \| Human Resources Services \| Human Resources Software \| Knowledge Management \| Outsourcing \| Systems Integration

Implementing a Telecommuting Program sponsored by Avaya Inc. WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. Posted: 02 Jun 2008 \| Published: 01 Jan 2008 TOPICS: Authentication \| Contact Centers \| Mobile Workers \| Telecommuting \| Teleconferences \| Training

Web Monitoring for Employee Productivity Enhancement sponsored by GFI Software WHITE PAPER: Employees both want and don't want to have their Internet use restricted. The key to success in gaining productivity and employee acceptance of the problem is the perception of fairness, clear goals and self enforcement. Web monitoring is good for business. Posted: 03 Jun 2009 \| Published: 01 Jun 2009 TOPICS: Employee Monitoring \| Employee Performance Management (EPM) \| Human Resources Management \| Human Resources Software \| Productivity \| Web Site Monitoring \| Web Site Monitoring Software

A New Model for Healthcare Transformation sponsored by DellEMC and Intel® WHITE PAPER: This paper provides an overview of the major issues that are driving support for care transformation. More importantly, it outlines an approach for achieving value from the IT investments made by health care organizations in support of transformation initiatives. Posted: 20 Jun 2012 \| Published: 20 Jun 2012 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Performance Management \| Health Care Compliance \| Health Care Industry \| Health Care Networking \| Medical Practice Management \| Medical Records Management

Journal of Management Excellence - Introducing Management Excellence sponsored by Oracle Corporation WHITE PAPER: A recent global study from Cranfield School of Management found organizations are too internally focused and did not use sufficient external information or benchmarking. A better understanding of management processes is needed. That is why we introduced our view on the management process: strategy-to-success. Read this whitepaper to learn more. Posted: 05 Jun 2009 \| Published: 05 Jun 2008 TOPICS: Business Intelligence \| Business Management \| Business Performance Management \| Business Process Management \| CIOs \| Operational Metrics (Systems)

The Performance Manager: Turning Information Into Higher Business Performance sponsored by IBM WHITE PAPER: Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions. Posted: 20 Jul 2009 \| Published: 14 Feb 2008 TOPICS: Business Environment \| Business Integration Software \| Business Intelligence \| Business Management \| Business Performance Management \| Business Process Management \| Business Service Management \| Business Structures \| Business Systems \| Customer Service Best Practices

IT Optimization as a Source of Sustainable Competitive Advantage sponsored by IBM WHITE PAPER: This white paper highlights the costs of IT asset proliferation and the advantages of the IBM view of IT optimization as a strategic, ongoing process. Posted: 14 May 2008 \| Published: 01 Oct 2007 TOPICS: Business Continuity Planning \| Business Development \| Business Management \| Business Performance Management \| Business Strategy \| Competition \| IT Infrastructure

Making Business Relevant Information Instantly Available to More Users sponsored by SAP WHITE PAPER: Executives, managers, and business users need the ability to quickly discover, collect, analyze, and share relevant information and they need to be able to answer their own questions as they have them. Read this quick report to learn more about a solution that addresses just these needs. Posted: 19 Jun 2009 \| Published: 19 Jun 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| Business Management \| Data Management \| Decision Support Systems \| Information Management \| Knowledge Management

Overcoming the Challenges of Green Procurement through eProcurement sponsored by Dimension Data Global WHITE PAPER: This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program. Posted: 30 Sep 2008 \| Published: 26 Sep 2008 TOPICS: Benefits \| Best Practices \| CRM \| eProcurement \| ERP \| Internal Controls \| Supplier Management \| Systems Integration \| Training