WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
WHITE PAPER:
What’s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
WHITE PAPER:
This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
WHITE PAPER:
This white paper provides an analysis of a comprehensive survey with 144 senior IT managers examining the impact training and skill level had on the success of 377 IT projects.
WHITE PAPER:
This white paper explains how MicroStrategy's enterprise strength, scalable platform and self-service technology enable organizations to achieve pervasive BI at the lowest industry ownership costs.
WHITE PAPER:
Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.
WHITE PAPER:
This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.
WHITE PAPER:
This e-zine issue explains the direct benefits of implementing a SAP virtualization plan. It compares virtualization platforms, highlights common problems, and offers tips to leverage hardware-assisted memory virtualization.
WHITE PAPER:
This whitepaper takes a look at the different components of an effective security plan, and provides a perspective on how enterprises that are serious about their information security budgets should rethink their security plan.
