Converged IP Contact Centers White Papers

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16 Ways Dell OpenManage Helps Your Business sponsored by Dell Technologies & Intel® WHITE PAPER: Access this infographic that highlights the 16th generation of Dell PowerEdge servers with 16 examples of how OpenManage portfolio enhances server range. Posted: 15 May 2024 \| Published: 15 May 2024 TOPICS: IT Management

Implementing a Telecommuting Program sponsored by Avaya Inc. WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. Posted: 02 Jun 2008 \| Published: 01 Jan 2008 TOPICS: Authentication \| Contact Centers \| Mobile Workers \| Telecommuting \| Teleconferences \| Training

8 Questions You Should Ask About Linux Systems Management sponsored by Red Hat and JBoss WHITE PAPER: IT organizations are always looking for ways to save money and time without compromising on issues like security or compliance. Exploring the value of your systems management solution is a lot easier when you know the right questions to ask. We have a few suggestions for how to get started. Posted: 29 Jul 2009 \| Published: 28 Jul 2009 TOPICS: Data Centers \| Enterprise Systems \| IT Management \| Linux \| Network Performance \| Network Performance Management Software \| Open Source Software \| Operational Metrics (Systems) \| Systems Maintenance \| Systems Management \| Systems Management Software

Auto-Snapshot Manager/Vmware Edition Automated, Integrated, and Scalable Protection of Virtual Machines sponsored by DellEMC and Intel® WHITE PAPER: This paper will discuss High performance, space-efficient hypervisor-aware SAN-based snapshot and replication support, backup and recovery, IT infrastructure, as well as virtual security. Posted: 24 Jun 2009 \| Published: 24 Jun 2009 TOPICS: Infrastructure Management \| IT Infrastructure \| IT Management \| Security Architectures \| Security Infrastructure \| Security Management \| Server Virtualization \| Storage Infrastructure \| Storage Virtualization

ePlus Technology IT Sourcing, Services, Support & Solutions sponsored by ePlus Technology WHITE PAPER: ePlus Technology helps you develop cost-effective strategies that meet your immediate IT needs as well as your long-term business objectives - letting you focus on your core business. When combined with our suite of on-demand supply chain and financing solutions, ePlus IT services will help you improve asset utilization across your organization. Posted: 24 Apr 2009 \| Published: 28 Dec 2007 TOPICS: Business Intelligence \| Business Management \| Business Process Management \| IT Departments \| IT Management \| ROI \| TCO \| Telephony Systems

Contact Center Costs: The Case for Telecommuting Agents sponsored by Avaya Inc. WHITE PAPER: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. Posted: 16 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Benefits \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Cost Benefit Analysis \| Mobile Workers \| Productivity \| Succession Planning \| Telecommuting

Best Practices for Home Agents sponsored by Avaya Inc. WHITE PAPER: Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. Posted: 02 Jun 2008 \| Published: 01 Feb 2008 TOPICS: Best Practices \| Business Continuity Planning \| Contact Centers \| Help Desks \| Security \| VoIP

Making Web 2.0 Work for Your Enterprise: Internal Deployments sponsored by Oracle Corporation WHITE PAPER: Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market. Posted: 03 Apr 2009 \| Published: 01 Aug 2008 TOPICS: Blogs \| Collaboration \| IT Management \| IT Management Services \| Knowledge Management \| Market Trends \| Productivity \| Project Management \| Social Computing \| Social Networking \| Tagging \| Wikis

Hitachi IT Operations Analyzer: Root Cause Analysis for Supporting Fault Identification sponsored by Hitachi Vantara WHITE PAPER: Hitachi Data Systems introduces Hitachi IT Operations Analyzer software with unique Root Cause Analysis functionality. The IT Operations Analyzer is a powerful, proven approach to simplifying IT infrastructure management, with comprehensive performance and availability monitoring of up to 250 server, network and storage nodes. Posted: 04 Jun 2009 \| Published: 01 May 2009 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| Fibre Channel SAN \| Fibre Channel Switches \| IT Management \| Network Monitoring \| TCO

The Top 3 Cost-Cutting Mistakes CIOs Make And How to Avoid Them sponsored by Rally Software WHITE PAPER: The current economic downturn has resulted in contraction of IT Department budgets and a mandate to allocate resources to only the most critical projects, then execute it flawlessly. In these tough times, it is imperative for CIOs to deliver more value as IT budgets fall. Posted: 03 Apr 2009 \| Published: 03 Apr 2009 TOPICS: Best Practices \| Business Process Management \| CIOs \| IT Best Practices \| IT Management \| IT Spending \| Manufacturing \| Project Management \| ROI \| Software Development Methodologies