WHITE PAPER:
Healthcare contact center agents and operators play a critical role in patient experience, yet face challenges like high call volumes, emotional intensity, and complex systems. Discover how conversational AI can empower these unsung heroes to provide efficient, personalized service. Read the white paper to learn more.
WHITE PAPER:
Understand how payers can leverage data analytics to enhance provider network accessibility, improve competitive positioning, and drive long-term success. Learn more in this white paper.
WHITE PAPER:
As healthcare costs rise, payers must leverage AI and human expertise to streamline claims processing, reduce errors, and build trust with providers. Learn how to optimize claims pricing and payment accuracy in this e-book.
WHITE PAPER:
For your organization's email communications to comply with HIPAA, all your employees must be trained. To learn how to educate your workforce, review this guide.
WHITE PAPER:
This paper provides an overview of the major issues that are driving support for care transformation. More importantly, it outlines an approach for achieving value from the IT investments made by health care organizations in support of transformation initiatives.
WHITE PAPER:
Find out how a VMware healthcare customer used VMware View, formerly VMware Virtual Desktop Infrastructure, to reduce costs, free up office space and increase worker productivity in its remote offices.
WHITE PAPER:
Remote workforces are a growing trend that has documentation implications on your business processes. This paper explores that, placing special emphasis on a distributed capture strategy for resolving remote workforce-related issues.
WHITE PAPER:
This paper provides an overview of opportunities and benefits and includes two "before and after" scenarios -- one in financial services and one in healthcare -- that demonstrate how IBM clients have benefited from integrated business communications.
WHITE PAPER:
This paper is the fourth in a four-part series that addresses mobile communications in the healthcare industry. Part Four zeroes in on the features and capabilities that make BlackBerry smartphones an ideal match for healthcare industry requirements.
