IP-based Contact Centers White Papers

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16 Ways Dell OpenManage Helps Your Business
sponsored by Dell Technologies & IntelĀ®
WHITE PAPER: Access this infographic that highlights the 16th generation of Dell PowerEdge servers with 16 examples of how OpenManage portfolio enhances server range.
Posted: 15 May 2024 | Published: 15 May 2024

TOPICS:  IT Management
Dell Technologies & IntelĀ®

Elevate the Employee Experience with ESG
sponsored by ServiceNow
WHITE PAPER: Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

Service Experience: The Next Value Driver for Global Business Services
sponsored by ServiceNow
WHITE PAPER: This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.
Posted: 06 Oct 2023 | Published: 06 Oct 2023

TOPICS:  IT Management
ServiceNow

A Dynamic, AI-powered Approach for Employee Growth and Development that Improves Retention
sponsored by ServiceNow
WHITE PAPER: Read this paper for data-driven strategies to help your organization close talent gaps and boost employee satisfaction that will increase employee retention.
Posted: 17 Nov 2023 | Published: 17 Nov 2023

TOPICS:  IT Management
ServiceNow

Supercharging Employee Growth and Development
sponsored by ServiceNow
WHITE PAPER: Business Leaders are finding that focusing on skills, rather than jobs or degrees, strengthens your workforce with modern data and insights. This paper presents four ways that a skills-powered approach can supercharge employee growth and development.
Posted: 06 Oct 2023 | Published: 06 Oct 2023

TOPICS:  IT Management
ServiceNow

Optimizing IT Service Delivery: The Need for Linux System Management
sponsored by Red Hat and JBoss
WHITE PAPER: One way IT organizations are handling the growing need to achieve IT efficiency is by implementing systems management functions in their business environments. As the business value of Linux based deployment increases, so does the need for Linux systems management. This IDC white paper will examine the key benefits of system management software.
Posted: 03 Sep 2009 | Published: 03 Sep 2009

Red Hat and JBoss

The Top 3 Cost-Cutting Mistakes CIOs Make And How to Avoid Them
sponsored by Rally Software
WHITE PAPER: The current economic downturn has resulted in contraction of IT Department budgets and a mandate to allocate resources to only the most critical projects, then execute it flawlessly. In these tough times, it is imperative for CIOs to deliver more value as IT budgets fall.
Posted: 03 Apr 2009 | Published: 03 Apr 2009

Rally Software

Five Things Your IT Resources Should Be Telling You - And Aren't
sponsored by Unisys
WHITE PAPER: This whitepaper describes the types of information IT managers should expect to gain from leading-edge IT resource governance tools.
Posted: 22 Jan 2009 | Published: 22 Jan 2009

Unisys

The Five Productivity Benefits of a Secure Network
sponsored by Cisco Systems, Inc.
WHITE PAPER: A secure network foundation from Cisco enables you to easily and cost-effectively add new users and applications as needed.
Posted: 10 Oct 2008 | Published: 10 Oct 2008

Cisco Systems, Inc.

The Perfect Storm - Why Now Is The Time For Open Source
sponsored by Red Hat and Intel
WHITE PAPER: Open source is recognized for its ease of use, high performance, and affordability, especially amidst turbulent economic conditions. The high value of open source, coupled with economic and organizational pressure, represents a "perfect storm" for CIOs, giving them the opportunity to deploy high-performing, cost-effective open source solutions.
Posted: 19 Jun 2009 | Published: 01 Jun 2009

Red Hat and Intel