Telephone Computer Integration White Papers

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Service Experience: The Next Value Driver for Global Business Services
sponsored by ServiceNow
WHITE PAPER: This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.
Posted: 06 Oct 2023 | Published: 06 Oct 2023

TOPICS:  IT Management
ServiceNow

4 Ways to Master Employee Growth and Development with AI
sponsored by ServiceNow
WHITE PAPER: HR and business leaders must adapt to the changing landscape and invest in modern approaches and technology to foster sustainable and systematic employee development. This paper explores four key trends that can help future-proof your workforce.
Posted: 06 Oct 2023 | Published: 06 Oct 2023

TOPICS:  IT Management
ServiceNow

Making Employee Journeys Unforgettable
sponsored by ServiceNow
WHITE PAPER: Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

How to Have Productive Experiences for Your Employees
sponsored by ServiceNow
WHITE PAPER: An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

The Perfect Storm - Why Now Is The Time For Open Source
sponsored by Red Hat and Intel
WHITE PAPER: Open source is recognized for its ease of use, high performance, and affordability, especially amidst turbulent economic conditions. The high value of open source, coupled with economic and organizational pressure, represents a "perfect storm" for CIOs, giving them the opportunity to deploy high-performing, cost-effective open source solutions.
Posted: 19 Jun 2009 | Published: 01 Jun 2009

Red Hat and Intel

Smarter system development: a systems engineering trade study to support green initiatives with model-driven development
sponsored by IBM
WHITE PAPER: Trade study analysis is an effective method of comparing potential solutions to a given problem. Using a model-driven approach allows you to perform trade studies before development or implementation begins and saves time, money, and development headaches. Read on to learn more.
Posted: 14 May 2009 | Published: 01 Apr 2009

IBM

The Desktop Dilemma: Liberty vs. Lockdown
sponsored by Bit9, Inc.
WHITE PAPER: CIOs and IT departments are under tremendous pressure to implement better processes over how software is deployed, managed, and used by their employees on their company computers. This document will outline a nine-step methodology that can make or break your transition to a well-managed and controlled Windows environment.
Posted: 09 Jun 2009 | Published: 09 Jun 2009

Bit9, Inc.

A Guide to Systems Planning for Data Center Management
sponsored by Schneider Electric
WHITE PAPER: In this paper, you will learn how to eliminate systems planning problems with an orderly sequence of tasks that progressively transform and refine information from initial concept to final data center design.
Posted: 04 Feb 2009 | Published: 03 Feb 2009

Schneider Electric

Ten Critical Success Factors for CRM: Lessons Learned from Successful Implementations
sponsored by Oracle Corporation
WHITE PAPER: Customer relationship management (CRM) deployments can be complex and difficult. This white paper provides a checklist of the ten critical success factors for organizations to follow to avoid common pitfalls as they design and deploy their CRM system.
Posted: 16 Jan 2007 | Published: 01 Aug 2006

Oracle Corporation

Cisco Interconnect Solutions for HP BladeSystem c-Class
sponsored by Hewlett Packard Enterprise
WHITE PAPER: The latest switch technology allows you to cut down on the amount of physical assets, reduce problem resolution times and ensure information security and regulatory compliance in the data center.
Posted: 29 Jun 2007 | Published: 01 Jun 2007

Hewlett Packard Enterprise