WHITE PAPER:
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
WHITE PAPER:
As revenues from traditional telecom services decline, the continual erosion of technology barriers to adjacent industries offers the prospect of new markets for telecom providers.
WHITE PAPER:
Check out this paper to learn about the many benefits of IBM Lotus Sametime software integration and how it can enhance the collaboration and unified communications capabilities of all your Microsoft Office applications.
WHITE PAPER:
This white paper addresses the top concerns of IT professionals who resist the deployment of pervasive, enterprise-wide wireless networks. It identifies these reservations based on the experience of Cisco Systems and Intel.
WHITE PAPER:
The Solaris OS is the strategic platform for today's demanding enterprise and is the only open operating system that has delivered proven results, running everything from mission-critical enterprise databases to high performance Web farms.
WHITE PAPER:
SoIP providers can no longer ignore the harsh business reality of providing a fixed-income service while accommodating ever-growing monitoring demands. Read this paper to learn how Data Access Network (DAN) has emerged as the "Best Practice" data access and network monitoring architecture for cost-effective DPI monitoring.
WHITE PAPER:
Building a small office network means starting with a foundation of switches and routers. The following guide will help you understand the difference between switches and routers and develop a clear vision for what your network foundation needs.
WHITE PAPER:
The goal of this white paper is to help customers begin to formulate an idea of the hardware design for their OCS 2007 deployments on the HP BladeSystem.
WHITE PAPER:
Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not
optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.
