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Improving Customer Satisfaction through More Effective ICT Strategies sponsored by Alcatel-Lucent WHITE PAPER: Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... Posted: 10 Jan 2008 \| Published: 01 Jan 2007 TOPICS: Business Communications \| Communications \| Communications Services \| Customer Satisfaction \| Data Integration \| Productivity

Paving the Way for Business Innovation with Integrated Business Communications sponsored by IBM Software Group WHITE PAPER: This paper provides an overview of opportunities and benefits and includes two "before and after" scenarios -- one in financial services and one in healthcare -- that demonstrate how IBM clients have benefited from integrated business communications. Posted: 20 Jun 2007 \| Published: 01 Jan 2007 TOPICS: Business Communications \| Financial Services Industry \| Health Care Industry

SAP Netweaver: Streamlining the Transition to Services-Based IT Security sponsored by SAP America, Inc. WHITE PAPER: This paper describes how the SAP NetWeaver® platform and its components help IT organizations align with their enterprise business requirements in the area of security. Posted: 18 Jun 2008 \| Published: 01 Feb 2006 TOPICS: Authentication \| Business Processes \| Productivity \| Security

Get Ready for Master Data Management: Ten Things You Can Do Now sponsored by Kalido WHITE PAPER: This paper explians in detail ten things you can do now to prepare for your master data management initiative. Posted: 27 Oct 2008 \| Published: 27 Oct 2008 TOPICS: Application Performance Management \| Authorization \| Business Processes \| Data Center Management \| Data Management \| ERP

IBM WebSphere Portal sponsored by IBM Software Group WHITE PAPER: This document introduces the reader to the concept of Enterprise Portals as a means of conducting business on the Internet. Posted: 05 Dec 2007 \| Published: 01 Aug 2007 TOPICS: Business Processes \| Collaboration \| Dashboards \| Enterprise Portals \| Portals \| SOA \| WebSphere

PeopleSoft Testing sponsored by Hexaware Technologies WHITE PAPER: The PeopleSoft Testing Accelerator Kit reduces the overhead of traceability and brings in the concept of reusability. Posted: 20 May 2008 \| Published: 01 Mar 2008 TOPICS: Best Practices \| Business Processes \| Customers \| ROI \| TCO \| Testing

Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks sponsored by Vision Solutions WHITE PAPER: The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime. Posted: 09 May 2008 \| Published: 01 Jan 2007 TOPICS: Banking Industry \| Business Processes \| CRM \| Data Protection \| Data Recovery \| Downtime \| Gramm-Leach-Bliley Act \| High Availability \| Productivity \| Sarbanes-Oxley Compliance

Automating Your SOA Center of Excellence sponsored by WebLayers WHITE PAPER: This white paper discusses the steps necessary for implementing an effective SOA Center of Excellence. Explore how to automate and apply the appropriate levels of SOA governance. Posted: 05 May 2008 \| Published: 01 Mar 2008 TOPICS: Business Process Management \| Business Processes \| SOA \| SOA Governance \| Software Development Life-Cycles

Securing Business Communications Applications in Converged Networks - Best Practices sponsored by Avaya Inc. WHITE PAPER: Converged networks require converged security that expands traditional data security practices to protect the privacy of all network information, including IP telephony traffic. Posted: 10 Jun 2008 \| Published: 01 Jul 2005 TOPICS: Best Practices \| Business Communications \| Security \| Security Management

5 Steps toward Disaster Preparedness sponsored by Cisco Systems, Inc. WHITE PAPER: For small and medium-sized businesses (SMBs), the impacts of a disaster can result in loss of or lack of access to data, applications, and work facilities. This paper explains five key steps to consider when implementing a program for your company. Posted: 25 Sep 2008 \| Published: 25 Sep 2008 TOPICS: Application Security \| Business Continuity Planning \| Business Processes \| Data Security \| Data Storage \| Disaster Planning \| Disaster Recovery \| SMBs