Web-enabled Call Centers White Papers

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Web-enabled Call Centers White Papers (View All Report Types)

Implementing a Telecommuting Program sponsored by Avaya Inc. WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. Posted: 02 Jun 2008 \| Published: 01 Jan 2008 TOPICS: Authentication \| Contact Centers \| Mobile Workers \| Telecommuting \| Teleconferences \| Training

The Five Productivity Benefits of a Secure Network sponsored by Cisco Systems, Inc. WHITE PAPER: A secure network foundation from Cisco enables you to easily and cost-effectively add new users and applications as needed. Posted: 10 Oct 2008 \| Published: 10 Oct 2008 TOPICS: Contact Centers \| Instant Messaging \| Network Security \| Security Management \| Videoconferences \| Web Conferences

Best Practices for Home Agents sponsored by Avaya Inc. WHITE PAPER: Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. Posted: 02 Jun 2008 \| Published: 01 Feb 2008 TOPICS: Best Practices \| Business Continuity Planning \| Contact Centers \| Help Desks \| Security \| VoIP

Automating Your Call Center Feedback sponsored by Mindshare Technologies WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Centers \| Contact Centers \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR

Contact Center Costs: The Case for Telecommuting Agents sponsored by Avaya Inc. WHITE PAPER: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. Posted: 16 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Benefits \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Cost Benefit Analysis \| Mobile Workers \| Productivity \| Succession Planning \| Telecommuting

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line sponsored by Avaya Inc. WHITE PAPER: This white paper provides the three best practices for today's profitable contact centers. Posted: 20 Jun 2008 \| Published: 01 Feb 2005 TOPICS: Best Practices \| Contact Centers \| Customer Self-Service

Energy Logic: Calculating and Prioritizing Your Data Center IT Efficiency Actions sponsored by Emerson Network Power WHITE PAPER: This paper reviews the challenges of measuring data center energy efficiency and proposes a solution: a new metric called CUPS, or Compute Units per Second, that allows data center managers to calculate data center efficiency. Posted: 07 Jul 2009 \| Published: 07 Jul 2009 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Power Management \| Energy Efficiency \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Spending \| Metrics \| Operating Equipment Efficiency or Effectiveness (OEE) \| Operational Metrics (Systems) \| RAS (Reliability, Availability, Serviceability) \| Server Virtualization \| Systems Maintenance

Achieving Cost Savings in Backup with Deduplication sponsored by ExaGrid Systems, Inc. WHITE PAPER: This document discusses that dollars and time currently consumed by existing tape libraries can be far better utilized by moving to disk back-up with deduplication. Posted: 09 Jul 2010 \| Published: 09 Jul 2010 TOPICS: Backups \| Data Deduplication \| Data Storage \| Disaster Recovery \| Disk Backups \| IT Management \| Storage Management \| Tape Backups \| Tape Libraries

Making Web 2.0 Work for Your Enterprise: Internal Deployments sponsored by Oracle Corporation WHITE PAPER: Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market. Posted: 03 Apr 2009 \| Published: 01 Aug 2008 TOPICS: Blogs \| Collaboration \| IT Management \| IT Management Services \| Knowledge Management \| Market Trends \| Productivity \| Project Management \| Social Computing \| Social Networking \| Tagging \| Wikis

Auto-Snapshot Manager/Vmware Edition Automated, Integrated, and Scalable Protection of Virtual Machines sponsored by DellEMC and Intel® WHITE PAPER: This paper will discuss High performance, space-efficient hypervisor-aware SAN-based snapshot and replication support, backup and recovery, IT infrastructure, as well as virtual security. Posted: 24 Jun 2009 \| Published: 24 Jun 2009 TOPICS: Infrastructure Management \| IT Infrastructure \| IT Management \| Security Architectures \| Security Infrastructure \| Security Management \| Server Virtualization \| Storage Infrastructure \| Storage Virtualization