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Best Practices for Home Agents sponsored by Avaya Inc. WHITE PAPER: Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. Posted: 02 Jun 2008 \| Published: 01 Feb 2008 TOPICS: Best Practices \| Business Continuity Planning \| Contact Centers \| Help Desks \| Security \| VoIP

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line sponsored by Avaya Inc. WHITE PAPER: This white paper provides the three best practices for today's profitable contact centers. Posted: 20 Jun 2008 \| Published: 01 Feb 2005 TOPICS: Best Practices \| Contact Centers \| Customer Self-Service

Automating Your Call Center Feedback sponsored by Mindshare Technologies WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Centers \| Contact Centers \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR

The Five Productivity Benefits of a Secure Network sponsored by Cisco Systems, Inc. WHITE PAPER: A secure network foundation from Cisco enables you to easily and cost-effectively add new users and applications as needed. Posted: 10 Oct 2008 \| Published: 10 Oct 2008 TOPICS: Contact Centers \| Instant Messaging \| Network Security \| Security Management \| Videoconferences \| Web Conferences

Contact Center Costs: The Case for Telecommuting Agents sponsored by Avaya Inc. WHITE PAPER: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. Posted: 16 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Benefits \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Cost Benefit Analysis \| Mobile Workers \| Productivity \| Succession Planning \| Telecommuting

Implementing a Telecommuting Program sponsored by Avaya Inc. WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. Posted: 02 Jun 2008 \| Published: 01 Jan 2008 TOPICS: Authentication \| Contact Centers \| Mobile Workers \| Telecommuting \| Teleconferences \| Training

16 Ways Dell OpenManage Helps Your Business sponsored by Dell Technologies & Intel® WHITE PAPER: Access this infographic that highlights the 16th generation of Dell PowerEdge servers with 16 examples of how OpenManage portfolio enhances server range. Posted: 15 May 2024 \| Published: 15 May 2024 TOPICS: IT Management

Achieving Cost Savings in Backup with Deduplication sponsored by ExaGrid Systems, Inc. WHITE PAPER: This document discusses that dollars and time currently consumed by existing tape libraries can be far better utilized by moving to disk back-up with deduplication. Posted: 09 Jul 2010 \| Published: 09 Jul 2010 TOPICS: Backups \| Data Deduplication \| Data Storage \| Disaster Recovery \| Disk Backups \| IT Management \| Storage Management \| Tape Backups \| Tape Libraries

Hitachi IT Operations Analyzer: Root Cause Analysis for Supporting Fault Identification sponsored by Hitachi Vantara WHITE PAPER: Hitachi Data Systems introduces Hitachi IT Operations Analyzer software with unique Root Cause Analysis functionality. The IT Operations Analyzer is a powerful, proven approach to simplifying IT infrastructure management, with comprehensive performance and availability monitoring of up to 250 server, network and storage nodes. Posted: 04 Jun 2009 \| Published: 01 May 2009 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| Fibre Channel SAN \| Fibre Channel Switches \| IT Management \| Network Monitoring \| TCO

ePlus Technology IT Sourcing, Services, Support & Solutions sponsored by ePlus Technology WHITE PAPER: ePlus Technology helps you develop cost-effective strategies that meet your immediate IT needs as well as your long-term business objectives - letting you focus on your core business. When combined with our suite of on-demand supply chain and financing solutions, ePlus IT services will help you improve asset utilization across your organization. Posted: 24 Apr 2009 \| Published: 28 Dec 2007 TOPICS: Business Intelligence \| Business Management \| Business Process Management \| IT Departments \| IT Management \| ROI \| TCO \| Telephony Systems