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Automating Your Call Center Feedback sponsored by Mindshare Technologies WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Centers \| Contact Centers \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR

CW Nordics - May-July 2021: Denmark takes a top-down approach to gender equality in tech entrepreneurship sponsored by TechTarget ComputerWeekly.com EZINE: Tech Nordic Advocates has adopted a new approach to closing the gender gap in Danish technology startups, looking to emulate Canada's top-down approach. Posted: 17 May 2021 \| Published: 27 May 2021 TOPICS: Cloud Computing \| Financial Applications Software \| Financial Services \| IT Outsourcing Services \| IT Services \| IT Workforce

CW Nordics ezine February 2018 sponsored by TechTarget ComputerWeekly.com EZINE: In the first CW Nordics ezine of 2018, we take a look at some of the priorities of the region’s CIOs. Posted: 08 Feb 2021 \| Published: 22 Feb 2018 TOPICS: CIOs \| Computer Hardware \| Cybersecurity \| IT Best Practices \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| IT Workforce \| Security \| Security Management \| Security Policies \| Security Software \| Security Systems \| Security Threats

Computer Weekly - 28 September 2021: Chancellor Rishi Sunak talks tech sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now. Posted: 27 Sep 2021 \| Published: 28 Sep 2021 TOPICS: Artificial Intelligence \| Data Center Construction \| Data Center Cooling \| Data Center Design \| Data Center Power Management \| IT Infrastructure \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| Remote Access Protocols \| Remote Users \| Software Development Life-Cycles \| Software Development Methodologies

Computer Weekly – 18 December 2018: The 50 most influential people in UK IT sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we reveal our annual UKtech50 list of the most influential people in UK IT. We talk to this year's winner, HM Revenue & Customs CIO Jacky Wright about the challenges of government IT during Brexit. And we also examine the issues around upgrading SAP's ERP system to S/4 Hana. Read the issue now. Posted: 08 Feb 2021 \| Published: 14 Dec 2018 TOPICS: Backups \| Data Management \| ERP \| IT Departments \| IT Industry \| IT Management \| IT Services \| Network Appliances \| Network Architectures

Computer Weekly – 24 October 2017: Where will AI take us? sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, artificial intelligence (AI) enthusiasts and sceptics debate the opportunities and risks of the much-hyped technology. Our latest buyer's guide examines the benefits of cloud-native applications. And we look at best practice in defending email systems from cyber attacks. Read the issue now. Posted: 08 Feb 2021 \| Published: 24 Oct 2017 TOPICS: Application Development \| Artificial Intelligence \| Autonomous Systems \| Cloud Computing \| Cloud CRM \| Cloud Storage \| Computer Crimes \| Computer Hardware \| Email Security \| Email Threats \| IT Asset Management \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems

CW Nordics February-April 2020: Swedes lose faith in social media as data security fears increase sponsored by TechTarget ComputerWeekly.com EZINE: Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result. Posted: 08 Feb 2021 \| Published: 27 Feb 2020 TOPICS: Artificial Intelligence \| Computer Crimes \| Computer Software Industry \| Internet \| Internet Applications Software \| Internet Security \| IT Asset Management \| IT Governance \| IT Management \| IT Services \| Security \| Security Management

CHAPTER 15: Working with the Command-Line Interface sponsored by McGraw Hill BOOK: Download this free chapter from ITF+ CompTIA IT Fundamentals to learn how to work with and decipher the command line interface, demonstrate fundamental commands and more. Posted: 08 Feb 2021 \| Published: 13 Jan 2021 TOPICS: Careers \| IT Departments \| IT Governance \| IT Industry \| IT Management \| IT Services \| IT Workforce

CW Middle East Jan to Mar 2018 sponsored by TechTarget ComputerWeekly.com EZINE: The Middle East is investing heavily in IT to make life better for its population. Smart city developments are an example. But read in this issue how in the Middle East, where there is a growing population and a rise in lifestyle-related disease, IT is being used to support the healthcare system. Posted: 08 Feb 2021 \| Published: 11 Jan 2018 TOPICS: Computer Software Industry \| Financial Applications Software \| Financial Management \| Governments \| Health Care Industry \| Health Care Software \| Internet \| Internet Infrastructure \| Internet Security \| IT Asset Management \| IT Industry \| IT Management \| IT Services \| IT Spending \| IT Systems \| Smart Appliances \| Smart Cards \| Smart Phones

CW Middle East ezine April 2018 sponsored by TechTarget ComputerWeekly.com EZINE: The Middle East region is on a path, or even fast track, to becoming a global digital hub. But any country or region heading in this direction will have some fundamentals to get right. Posted: 08 Feb 2021 \| Published: 12 Apr 2018 TOPICS: Artificial Intelligence \| Computer Hardware \| Financial Applications Software \| Financial Industry Organizations \| Financial Services \| IT Best Practices \| IT Consulting Services \| IT Industry \| IT Outsourcing Services \| IT Services \| IT Workforce

Automated Voice Response Reports