Customer Contact Management White Papers, Software Downloads, Definition and Webcasts

Business of Information Technology > Business Management > CRM >
Customer Contact Management Reports

Reducing Costs, Compliance Woes and Customer Dissatisfaction with Distributed Claims Processing sponsored by EMC Captiva WHITE PAPER: This white paper discusses the advantages and benefits of implementing a distributed scanning and capture solution. Learn how to improve document management and better meet compliance requirements. Posted: 10 Sep 2007 \| Published: 01 Jan 2006 TOPICS: Business Intelligence \| Contact Management \| Content Archiving \| Document Management \| Document Management Software \| Electronic Discovery \| Knowledge Management \| Regulatory Compliance

IT4IT for Managing the Business of IT sponsored by TechTarget ComputerWeekly.com ESSENTIAL GUIDE: IT4IT™ for Managing the Business of IT – A Management Guide, from The Open Group, provides best practice advice and focuses on the data and automated workflows needed to manage IT services in a lean, agile and business-focused way. Posted: 08 Feb 2021 \| Published: 26 May 2016 TOPICS: Business Intelligence \| Business Management \| Business Performance Management \| Data Analytics \| Data Quality \| IT Asset Management \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Services \| IT Workforce \| Productivity \| Workflow Management Coalition \| Workflow Software

Partnering to Accelerate Results sponsored by Informa TechTarget EBOOK: Whether it’s to fill short-term gaps, raise you over a barrier, or serve as a bridge across territory you always need to avoid, building the right partnerships can elevate your value delivery and demand gen strategy. Download “Partnering to Accelerate Results” to learn how to create partnerships that can help you reach your goals. Posted: 08 Feb 2021 \| Published: 26 Feb 2020 TOPICS: CRM \| CRM Analytics \| CRM Hosting \| CRM Services \| CRM Software

Digital experience focus broadens to encompass employees sponsored by TechTarget ComputerWeekly.com EGUIDE: This e-guide to employee experience includes a podcast discussion about the evolution of employee experience management. Also, we explore how advanced companies are responding to skills shortages and millennial employee attitudes by listening harder to their workforces. Posted: 08 Feb 2021 \| Published: 05 Nov 2020 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Human Resources Management \| Human Resources Services \| Human Resources Software

Strategies to increase women in IT sponsored by TechTarget ComputerWeekly.com ESSENTIAL GUIDE: This special report from CEB offers some practical proven solutions to help IT leaders recruit and retain a better balance of employees. Posted: 08 Feb 2021 \| Published: 10 Oct 2016 TOPICS: Business Management \| IT Best Practices \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Workforce \| Workforce Management Software \| Workforce Planning

Infographic: 2019 Europe IT Priorities - Business Applications sponsored by TechTarget ComputerWeekly.com EGUIDE: In this infographic, we take a look at what the most popular business applications being deployed, the most popular deployment models and the most popular applications being deployed in SaaS mode. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr. Posted: 08 Feb 2021 \| Published: 23 Apr 2019 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Software \| Databases \| ERP \| ERP Software \| Surveys

IT Priorities 2018 - What's happening in storage and cloud? sponsored by TechTarget ComputerWeekly.com VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, explains what is happening in storage and cloud according to our 2018 IT Priorities survey, taken by over 250 IT decision makers and managers. Posted: 08 Feb 2021 \| Premiered: 02 May 2018 TOPICS: Cloud Computing \| Cloud Disaster Recovery \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| CRM \| SaaS ERP \| Storage Best Practices \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Spending

CW ANZ – September 2018: Get to grips with DevOps sponsored by TechTarget ComputerWeekly.com EZINE: The burgeoning DevOps culture in Australia has attracted new market players and led major companies to embrace the movement to get development and operations teams working in unison. Posted: 08 Feb 2021 \| Published: 14 Sep 2018 TOPICS: Artificial Intelligence \| Cloud Computing \| CRM \| Database Management \| Enterprise Resource Management \| SAP (Product)

Digital Experience platforms intensify customer engagement programmes sponsored by TechTarget ComputerWeekly.com EBOOK: Digital Experience Management platforms are developing and becoming more sophisticated as companies seek to intensify relationships with customers in order to gain competitive advantage against their peers. Improving customer experience will only become evermore important as companies endeavor to navigate an increasingly turbulent economy. Posted: 08 Aug 2022 \| Published: 08 Aug 2022 TOPICS: CRM \| CRM Best Practices \| CRM Services \| Customer Data Management \| Customer Profiles \| Data Analytics \| Data Collection

CIO Trends #3 sponsored by TechTarget ComputerWeekly.com EGUIDE: This guide offers a collection of our most popular articles for IT leaders during the last part of 2016, looking at what it takes to be a great CIO and how to get the most out of your IT budget. Posted: 08 Feb 2021 \| Published: 12 Dec 2016 TOPICS: Boards of Directors \| Business Management \| Human Resources Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Management \| IT Managers \| IT Systems \| IT Workforce \| Leadership \| Management Change \| Management Training

Customer Contact Management Reports