Customer Contact Management White Papers

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Customer Contact Management White Papers (View All Report Types)

Reducing Costs, Compliance Woes and Customer Dissatisfaction with Distributed Claims Processing sponsored by EMC Captiva WHITE PAPER: This white paper discusses the advantages and benefits of implementing a distributed scanning and capture solution. Learn how to improve document management and better meet compliance requirements. Posted: 10 Sep 2007 \| Published: 01 Jan 2006 TOPICS: Business Intelligence \| Contact Management \| Content Archiving \| Document Management \| Document Management Software \| Electronic Discovery \| Knowledge Management \| Regulatory Compliance

An Introduction to ABM Scoring sponsored by Informa TechTarget WHITE PAPER: Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring. Posted: 08 Feb 2021 \| Published: 19 Jul 2019 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Support Software \| Lead Generation \| Lead Management \| Marketing \| Sales \| Sales and Marketing Software

Winning the Global Challenge: The Japanese Electronics Companies'Race to Innovate sponsored by IBM Line of Business WHITE PAPER: Japanese electronics companies (JEC) are taking bold action to regain market share,profitability and their place as global innovators. Download this IBM Institute for Business Value Study to learn how JECs are transforming their businesses. Posted: 29 Nov 2007 \| Published: 01 Mar 2007 TOPICS: Business Management \| Customer Service \| Electronics Industry \| Product Development \| Productivity

The Business of Sustainability: Information Technology as a Catalyst for Short and Long-Term Profitability sponsored by SAP America, Inc. WHITE PAPER: Read how SAP software can help your company manage risks and exploit operational and business opportunities regarding social, environmental, and economic sustainability. Posted: 22 Jul 2009 \| Published: 03 Jun 2009 TOPICS: Business Intelligence \| Business Management \| Business Performance Management \| Business Process Management \| Business Structures \| Risk Assessment \| Risk Management

The Need for Profitability and Cost Management sponsored by Oracle Corporation WHITE PAPER: Profitability and cost management (PCM) is at the core of enterprise performance management, as it represents the bottom line for every company. However, there are multiple reasons why PCM is of particular relevance, especially today. Ready this white paper to learn more. Posted: 05 May 2009 \| Published: 01 Sep 2008 TOPICS: Best Practices \| Business Development \| Business Integration \| Business Intelligence \| Business Management \| CIOs \| Enterprise \| Enterprise Content Management \| Enterprise Resource Management \| Oracle (Product) \| ROI

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense sponsored by Silverpop Systems Inc. an IBM Company WHITE PAPER: This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. Posted: 08 Aug 2008 \| Published: 01 Jan 2007 TOPICS: CRM \| Customer Service \| Email Marketing \| Messaging Software \| Online Shopping \| Outsourcing \| Personalization \| Retail Trade Industry \| Sales \| Shopping Cart Software

Taking the CRM Call: Should You Roll Out Enterprise CRM? sponsored by Infosys Technologies Limited WHITE PAPER: Implementing a CRM solution can be difficult for organizations that have multiple business units. Read this paper to learn how your organization can benefit from a CRM strategy that provides an understanding and guidelines for reaching long term goals. Posted: 14 May 2007 \| Published: 01 Sep 2006 TOPICS: Business Performance Management \| Business Process Management \| CRM \| CRM Best Practices \| CRM Services \| Customer Service \| Customer Service Best Practices \| Systems Integration

IBM Information Management Software - The New Information Agenda sponsored by IBM WHITE PAPER: This white paper defines what an information agenda is, describes key considerations and best practices in creating and implementing an information agenda, and explains how IBM can help you to deliver trusted information enterprise wide. Posted: 29 May 2008 \| Published: 01 Jan 2008 TOPICS: Asset Management Services \| Best Practices \| Business Process Management \| CRM \| Enterprise \| Information Management \| Information Management Software \| Master Data Management \| Metadata

Making Web 2.0 Work for Your Enterprise: External Deployments sponsored by Oracle Corporation WHITE PAPER: Discover how several innovative companies are using collaboration, blogging communities, social networks, and related forms of communication to enhance branding, increase reputation among customers and communicate with them, create public support, and increase team productivity and knowledge sharing. Posted: 03 Apr 2009 \| Published: 01 Aug 2008 TOPICS: Blogs \| Collaboration \| Communications Software \| CRM \| CRM Best Practices \| Enterprise Portals \| Productivity \| SMBs \| Social Networking

Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? sponsored by Cisco Systems, Inc. WHITE PAPER: In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back. Posted: 25 Sep 2008 \| Published: 25 Sep 2008 TOPICS: CRM \| Customer Service \| Customer Service Best Practices \| Economic Environment