Customer Contact Management White Papers

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Reducing Costs, Compliance Woes and Customer Dissatisfaction with Distributed Claims Processing
sponsored by EMC Captiva
WHITE PAPER: This white paper discusses the advantages and benefits of implementing a distributed scanning and capture solution. Learn how to improve document management and better meet compliance requirements.
Posted: 10 Sep 2007 | Published: 01 Jan 2006

EMC Captiva

Making Business Relevant Information Instantly Available to More Users
sponsored by SAP
WHITE PAPER: Executives, managers, and business users need the ability to quickly discover, collect, analyze, and share relevant information and they need to be able to answer their own questions as they have them. Read this quick report to learn more about a solution that addresses just these needs.
Posted: 19 Jun 2009 | Published: 19 Jun 2009

SAP

Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back?
sponsored by Cisco Systems, Inc.
WHITE PAPER: In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: 25 Sep 2008 | Published: 25 Sep 2008

Cisco Systems, Inc.

Dark Pools of Liquidity: Understanding & Technology dependencies for the future
sponsored by Wipro
WHITE PAPER: This white paper provides insight into the dark pools of liquidity, discusses the mechanism of dark pools trading, advantages and how technology would impact the operations or provide benefits in trading over this medium.
Posted: 13 May 2009 | Published: 12 May 2009

Wipro

Managing Your Data Assets
sponsored by Pitney Bowes Business Insight
WHITE PAPER: Are you aware your people, your customer relationships and your corporate data provide far greater value and competitive advantage than traditional assets such as stock portfolio or desktop printers? This white paper explains how executives are turning their eyes toward what could be their most valuable asset of all: information!
Posted: 09 Mar 2009 | Published: 09 Mar 2009

Pitney Bowes Business Insight

Eight Strategies for First Rate Customer Service
sponsored by Cisco Systems, Inc.
WHITE PAPER: This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: 06 Oct 2008 | Published: 03 Oct 2008

Cisco Systems, Inc.

Data, Disconnected: Communications Firms Take the Necessary Steps to Build Greater Accuracy into Their Customer Management Processes
sponsored by Pitney Bowes Group 1 Software
WHITE PAPER: This white paper for the communications sector examines how inaccurate data can impact customer relationships and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment.
Posted: 20 Jan 2009 | Published: 20 Jan 2009

Pitney Bowes Group 1 Software

Using Master Data in Business Intelligence
sponsored by SAP America, Inc.
WHITE PAPER: Improve planning, building, and deploying a master data management (MDM) environment. Consider an evolutionary – rather than revolutionary – approach to MDM, and examine how to use MDM with business intelligence applications and an underlying data warehousing environment to improve decision making.
Posted: 18 Jun 2008 | Published: 01 Mar 2007

SAP America, Inc.

Full Spectrum Customer Data Integration (CDI) Solutions
sponsored by Pitney Bowes Business Insight
WHITE PAPER: Accurate customer information is essential to business success. It provides customer insight, informs decisions and drives strategy. Managed effectively, this information allows organizations to improve customer retention and increase the value of individual customers. This white paper covers the necessity of a customer data integration program.
Posted: 09 Mar 2009 | Published: 09 Mar 2009

Pitney Bowes Business Insight

Production Fax and Electronic Document Delivery: A Guide to Saving Time & Money by Automating Document Delivery from Back-office Applications
sponsored by Instant InfoSystems
WHITE PAPER: Business applications generate lot of information in the form of documents. Download this guide to learn how production fax and electronic document delivery solutions are key tools for speeding business transactions to improve efficiency and reduce costs.
Posted: 02 May 2007 | Published: 01 May 2007

Instant InfoSystems