Customer Contact Management White Papers

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Reducing Costs, Compliance Woes and Customer Dissatisfaction with Distributed Claims Processing
sponsored by EMC Captiva
WHITE PAPER: This white paper discusses the advantages and benefits of implementing a distributed scanning and capture solution. Learn how to improve document management and better meet compliance requirements.
Posted: 10 Sep 2007 | Published: 01 Jan 2006

EMC Captiva

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint
sponsored by IBM
WHITE PAPER: This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?
Posted: 09 Apr 2009 | Published: 31 Dec 2008

IBM

Social CRM Comes of Age
sponsored by Oracle Corporation
WHITE PAPER: Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
Posted: 01 Apr 2009 | Published: 01 Apr 2009

Oracle Corporation

Oracle IT Modernization Series Modernization: The Path to SOA
sponsored by Oracle Corporation
WHITE PAPER: IT organizations are under increasing pressure to reduce costs while at the same time increase their ability to react to ongoing business demands. To achieve this they need to take advantage of the cost savings and flexibility of a service-oriented architecture (SOA). Read this white paper to learn about more about SOA and its benefits.
Posted: 14 May 2009 | Published: 01 Aug 2008

Oracle Corporation

Take a Holistic Approach to Business Driven Security
sponsored by IBM
WHITE PAPER: Read this white paper to learn about actions that organizations can take to drive security efforts from a business-driven perspective, and how leadership from IBM can help enable success.
Posted: 22 Dec 2008 | Published: 19 Dec 2008

IBM

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure
sponsored by VMware and Intel
WHITE PAPER: This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.
Posted: 24 Oct 2008 | Published: 24 Oct 2008

VMware and Intel

OSS and CRM - Integration That Pays
sponsored by Comarch Telecommunications
WHITE PAPER: Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.
Posted: 06 Jan 2009 | Published: 06 Jan 2009

Comarch Telecommunications

Eight Strategies for First Rate Customer Service
sponsored by Cisco Systems, Inc.
WHITE PAPER: This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: 06 Oct 2008 | Published: 03 Oct 2008

Cisco Systems, Inc.

Journal of Management Excellence - Introducing Management Excellence
sponsored by Oracle Corporation
WHITE PAPER: A recent global study from Cranfield School of Management found organizations are too internally focused and did not use sufficient external information or benchmarking. A better understanding of management processes is needed. That is why we introduced our view on the management process: strategy-to-success. Read this whitepaper to learn more.
Posted: 05 Jun 2009 | Published: 05 Jun 2008

Oracle Corporation

Delivering on the Promise of eLearning
sponsored by Adobe
WHITE PAPER: This white paper considers some of the reasons that institutions and enterprises are turning to eLearning to engage learners with ideas and information. It also gives suggestions for creating digital learning experiences that engage learners.
Posted: 19 Jul 2007 | Published: 01 May 2007

Adobe