Management Service Providers Reports

EZINE: In this issue of MicroScope, we look at the channel opportunity in the SME customer base as they look for managed services support, our roundtable discussion looks at the transformative appeal of unified communications, and consider why software development houses are switching to no-code. Read the issue now.

Posted: 08 Feb 2021 | Published: 03 Jan 2020

EZINE: Outsourcing is changing as the anything-as-a-service model takes off.

Posted: 08 Feb 2021 | Published: 24 May 2019

RESEARCH CONTENT: Ludo Houdenaert distils a lifetime of experience on managing performance in the IT department into this collection of interactive presentations, written especially for Computer Weekly.

Posted: 08 Feb 2021 | Published: 06 Jul 2017

WHITE PAPER: This whitepaper, written in conjunction with Ashland Partners, explains the steps to becoming Global Investment Performance Standards compliant.

Posted: 10 Jul 2008 | Published: 01 Jul 2008

CASE STUDY: Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

Posted: 01 Jul 2008 | Published: 01 Jul 2008

WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.

Posted: 08 Oct 2007 | Published: 01 Sep 2007