Services Process Optimization Software Reports

WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...

Posted: 18 Jun 2009 | Published: 15 Jun 2009

EGUIDE: Application programming interfaces (APIs) are moving beyond the domain of software development. They offer a way for organisations to work closely with an extended ecosystem of business partners, who are able to build value-added software-powered products and services.

Posted: 08 Feb 2021 | Published: 09 Nov 2020

EZINE: In this week's Computer Weekly, we look at how artificial intelligence is being used to automate existing jobs, such as IT administrators and customer service agents. Capital One's European CIO talks about how to create an agile business. And we offer tips on how to deal with an Oracle software audit. Read the issue now.

Posted: 08 Feb 2021 | Published: 08 Nov 2016

EZINE: In this week's Computer Weekly, we find out how NatWest Bank is using generative AI to enhance its customer experience. Our latest buyer's guide examines the emerging regulatory compliance environment affecting IT leaders. And we learn how Toyota is turning to automation to improve its helpdesk support service for employees. Read the issue now.

Posted: 13 Jan 2025 | Published: 14 Jan 2025

ESSENTIAL GUIDE: Computer Weekly's CW500 Club heard from IT leaders plotting a roadmap to software-defined everything - this presentation was given by Steven Armstrong, principal automation engineer at Paddy Power Betfair.

Posted: 08 Feb 2021 | Published: 17 Oct 2016

EZINE: In this week's Computer Weekly, we visit a Tokyo project where artificial intelligence is helping to improve road safety by detecting potential subsidence. As bug bounty programmes become popular, we look at what's involved and the pitfalls to beware. And we discuss digital development in healthcare with NHS England. Read the issue now.

Posted: 08 Feb 2021 | Published: 18 Jun 2019

EZINE: In this week's Computer Weekly, we analyse the lessons from the global IT outage caused by the blue screen bug in CrowdStrike security software. We talk to the data chief of Barilla, the €4bn pasta maker, about the benefits of asking, "So what?" And we find out how Finland is taking a lead on quantum computing. Read the issue now.

Posted: 26 Jul 2024 | Published: 30 Jul 2024

EGUIDE: The more systems become remote, the less secure they are. On face value a huge cliché – or truism - but sadly actually true. And sadly, for those running networks, something that is going to be truer – or more clichéd – as remote working continues to proliferate in the new normal of the hybrid mode of working.

Posted: 15 Mar 2021 | Published: 18 Feb 2021

EZINE: In this week's Computer Weekly, we visit the first hackathon at Abbey Road Studios, once home to The Beatles, to find out how tech startups hope to revolutionise music creation. Our latest buyer's guide looks at perimeterless network security. And we look ahead to the key CIO skills and jobs trends for 2019. Read the issue now.

Posted: 08 Feb 2021 | Published: 04 Jan 2019

RESEARCH CONTENT: We analysed 426 log files provided by the Philippines' Commission on Elections to objectively recreate what transpired during the 2016 elections. These log files were used to gauge the integrity of the Philippine AES using an AES Trust Model developed by this research.

Posted: 13 Apr 2022 | Published: 13 Apr 2022