Services Process Optimization Software White Papers

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Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc.
WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

How to Detect Requirement Errors - A Guide to Slashing Software Costs and Shortening Development Time
sponsored by Ravenflow, created by SearchSoftwareQuality.com
WHITE PAPER: This expert e-Guide details the current state of the requirements development process, exploring how to detect requirements errors in the critical specification and validation steps.
Posted: 04 Oct 2007 | Published: 04 Oct 2007

Ravenflow, created by SearchSoftwareQuality.com

Eight Strategies for First Rate Customer Service
sponsored by Cisco Systems, Inc.
WHITE PAPER: This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: 06 Oct 2008 | Published: 03 Oct 2008

Cisco Systems, Inc.

Mastering the Iteration : The Heartbeat of Agile Development
sponsored by Rally Software
WHITE PAPER: This white paper is an excerpt from the book "Scaling Software Agility: Best Practices for Large Enterprises", and describes the iteration pattern and activities that a team engages in to create tested, value-delivered code in a short time box.
Posted: 14 Aug 2008 | Published: 14 Aug 2008

Rally Software

Performance Center of Excellence
sponsored by Hewlett Packard Enterprise
WHITE PAPER: As the application lifecycle evolves, components that drive efficiency and quality become more crucial. Organizations building centers of excellence (CoE) around performance testing find that the CoE centralizes resources and utilizes the full capabilities of today's robust automation products. Read on to learn more about the benefits of CoE.
Posted: 27 Feb 2009 | Published: 27 Feb 2009

Hewlett Packard Enterprise

Time-addressable and Event-addressable Storage: Combining Snapshots and Data Journaling for True Continuous Data Protection
sponsored by American Megatrends Inc.
WHITE PAPER: Although there are many different ideas of what CDP is, it is clear that it must protect data in a manner that is both time-addressable and event-addressable. This white paper explains what this means and gives an overview of effective CDP ...
Posted: 04 Apr 2008 | Published: 14 Mar 2008

American Megatrends Inc.

Reinventing the Desktop
sponsored by Pano Logic, Inc
WHITE PAPER: Pano is a solution built specifically for desktop virtualization and it consists of a palm-sized device that connects a user's keyboard, mouse, monitor, and USB.
Posted: 28 Feb 2008 | Published: 01 Jan 2007

Pano Logic, Inc

The Supply Chains Innovator's Technology Footprint
sponsored by Infor
WHITE PAPER: Pressure is increasing to better manage supply chains to improve customer service, lower product costs and increase business process efficiency. Read this paper to learn about best practices for improving an organization's supply chain proces...
Posted: 10 Nov 2006 | Published: 01 May 2006

Infor

MD3000 and MD3000i: Array Tuning Best Practices
sponsored by DellEMC and IntelĀ®
WHITE PAPER: This white paper provides an overall approach to tuning I/O performance and also provides specific guidelines for using the storage array tuning controls.
Posted: 17 Sep 2008 | Published: 16 Sep 2008

DellEMC and IntelĀ®

Virtualization Overview
sponsored by Global Knowledge
WHITE PAPER: This paper explains an approach to virtualization software that relies on the host operating system to provide the service to talk directly to the underlying hardware.
Posted: 10 Dec 2008 | Published: 11 Oct 2008

Global Knowledge