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User Satisfaction Reports

Computer Weekly – 14 January 2025: Generating customer experience at NatWest Bank sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how NatWest Bank is using generative AI to enhance its customer experience. Our latest buyer's guide examines the emerging regulatory compliance environment affecting IT leaders. And we learn how Toyota is turning to automation to improve its helpdesk support service for employees. Read the issue now. Posted: 13 Jan 2025 \| Published: 14 Jan 2025 TOPICS: Application Development \| Applications Software \| Artificial Intelligence \| CIOs \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Financial Service Providers \| Financial Services \| IT Management \| IT Service Management \| IT Workforce \| Mobile Payments \| Regulatory Compliance

Computer Weekly – 24 May 2022: Set innovation free and make great ideas a reality sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we look at Gartner's call to innovate – and innovation across retail, the circular economy and the automotive sector. We talk to Verastar's CTO about customer engagement in its small business services. And we examine how poor data quality is frustrating corporate desires to be data-driven. Read the issue now. Posted: 23 May 2022 \| Published: 24 May 2022 TOPICS: Automotive Industry \| Autonomic Computing \| Autonomous Systems \| CRM \| Customer Data Management \| Customer Loyalty \| Customer Satisfaction \| Customer Support Software \| Data Analytics \| Data Center Infrastructure Efficiency \| Data Quality \| Environmental Standards \| Retail Channels \| Robotics

Top 10 retail technology stories of 2019 sponsored by TechTarget ComputerWeekly.com EGUIDE: Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing? Posted: 08 Feb 2021 \| Published: 24 Dec 2019 TOPICS: CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Retail Channels \| Retail Trade Industry

Computer Weekly – 25 August 2020: When algorithms don't play fair sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we report on the auditing of algorithms to countervail bias. We examine what CISOs can learn from Covid-19. And we assess how competent AI is at building applications that deliver the best possible customer experience, in our buyer's guide to modern software development. Read the issue now. Posted: 08 Feb 2021 \| Published: 25 Aug 2020 TOPICS: Artificial Intelligence \| Audit Trails \| CIOs \| CISOs \| Customer Satisfaction \| Ethics \| IT Auditing \| IT Workforce \| Storage Capacity \| Storage Management \| Tax Law

New tech on the block: Planning for blockchain in the retail and consumer packaged goods industries sponsored by TechTarget ComputerWeekly.com ESSENTIAL GUIDE: This research from Deloitte identifies the areas with the biggest immediate opportunity for retail and consumer packaged goods (CPG) businesses looking to invest in blockchain technology. Posted: 08 Feb 2021 \| Published: 30 May 2018 TOPICS: Business Development \| Business Intelligence \| Business Intelligence Software \| Business Management \| Business Performance Management \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Computer Weekly – 13 September 2022: Source responsibly: Tech sector efforts to root out forced labour are failing sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we analyse the technology industry's failure to extirpate forced labour and slavery from its supply chains. We find out how cyber security firm Okta is rebuilding customer trust after a major security incident. And we discover how Caterpillar is modernising its data management. Read the issue now. Posted: 09 Sep 2022 \| Published: 13 Sep 2022 TOPICS: Customer Loyalty \| Customer Satisfaction \| Data Analytics \| Data Management \| Ethics \| Financial Applications Software \| Financial Services \| Robotics \| Security Management \| Security Threats \| Supply Chain Management \| Supply Chains

Computer Weekly – 15 October 2024: A future of virtual collaboration sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we examine how immersive technologies such as augmented and virtual reality are set to transform workplace collaboration. We look at how AI is helping to deliver improvements in customer experience. And we analyse the problems in the Post Office project to replace its troubled Horizon IT system. Read the issue now. Posted: 14 Oct 2024 \| Published: 15 Oct 2024 TOPICS: Artificial Intelligence \| CIOs \| Collaboration \| Collaborative Product Development \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Financial Systems \| Virtual Appliance \| Virtual Communities \| Virtual Reality Modeling Language

Computer Weekly – 12 November 2024: Innovating with weather data at the Met Office sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how the Met Office is using its vast stores of weather data to create innovative new products. Our latest buyer's guide looks into identity and access management systems. And we examine the geopolitical threats that could curb the openness of open source. Read the issue now. Posted: 11 Nov 2024 \| Published: 12 Nov 2024 TOPICS: Access Control \| Access Rights \| Customer Satisfaction \| Data Analytics \| Data Governance \| Data Management \| Governments \| Identity Management \| Identity Management Software \| Open Source \| Open Source Software \| Open Systems Standards \| Software \| Software Development Life-Cycles \| Software Engineers \| Software Licensing

Protect Your Customer Data for Peace of Mind sponsored by Cisco Systems, Inc. WHITE PAPER: When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind. Posted: 22 Feb 2008 \| Published: 01 Jan 2007 TOPICS: Authentication \| Compliance (Systems Operations) \| Continuous Data Protection \| Customer Data Management \| Customer Data Management Software \| Customer Privacy \| Customer Satisfaction \| Data Back Ups \| Endpoint Security \| Firewall Management

How to Translate Good Service into Market-Share Advantage sponsored by GoToAssist WHITE PAPER: This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. Posted: 20 May 2008 \| Published: 01 Jan 2007 TOPICS: Customer Loyalty \| Customer Satisfaction \| Integration Services \| Personalization \| Quality of Service \| Troubleshooting

User Satisfaction Reports