User Satisfaction White Papers

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User Satisfaction White Papers (View All Report Types)

Integrate Automated Order Processing with SAP Applications sponsored by Esker Inc. WHITE PAPER: Inefficient sales order processing can cause companies to miss tremendous opportunities for improved profitability. Learn how automating the sales order process can eliminate the inefficiencies and limitations of manual order processing. Posted: 04 Oct 2007 \| Published: 04 Oct 2007 TOPICS: Business Performance Management \| Business Process Automation \| Business Process Management \| Customer Satisfaction \| Order Management Systems \| ROI \| Sales Order Management \| Vendor Selection \| Workflow Software

Taking On-Demand CRM Integration to the Next Level sponsored by Oracle Corporation WHITE PAPER: This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand. Posted: 08 Nov 2007 \| Published: 01 Sep 2007 TOPICS: Application Integration \| Business Process Management \| CRM \| CRM Software \| Customer Satisfaction \| Marketing \| Oracle (Product) \| Productivity \| ROI \| Sales \| Software as a Service \| User Experience

How to Translate Good Service into Market-Share Advantage sponsored by GoToAssist WHITE PAPER: This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. Posted: 20 May 2008 \| Published: 01 Jan 2007 TOPICS: Customer Loyalty \| Customer Satisfaction \| Integration Services \| Personalization \| Quality of Service \| Troubleshooting

Connect and Empower Mobile Salespeople sponsored by Oracle Corporation WHITE PAPER: Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it. Posted: 10 Jun 2009 \| Published: 10 Jun 2009 TOPICS: Customer Satisfaction \| Customer Service Best Practices \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Sales \| Sales Force Automation \| Smart Phones

5 Best Practices for Telling Great Stories with Data sponsored by Tableau Software WHITE PAPER: Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts. Posted: 20 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Best Practices \| CRM Analytics \| Customer Satisfaction \| Data Management \| Data Visualization \| Data Visualization Software \| Market Trends \| Real-time Analytical Software \| Social Networking

B2B Collaboration: Assessing the ROI of Process Integration Business Value Research Series sponsored by Sterling Commerce Manufacturing Solutions WHITE PAPER: Business and IT leaders are under increasing pressure to improve B2B collaboration and the electronic communication capabilities of their organizations. This report looks at the key drivers for B2B collaboration in both the purchase-to-pay and... Posted: 05 Mar 2008 \| Published: 01 Jul 2006 TOPICS: Collaboration \| Customer Satisfaction \| Customers \| Integration \| Leaders

Financial Giant Cuts Costs through Offshore Testing Services sponsored by Hexaware Technologies WHITE PAPER: Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates. Posted: 10 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Applications Management \| Banking Industry \| Call Center Software \| Contact Center Software \| Customer Satisfaction \| Financial Industry Organizations \| Financial Services \| IT Outsourcing Services \| Offshore Outsourcing \| Testing

Service Desk Consolidation Cuts Costs and Increases Service Quality sponsored by BMC Software, Inc. WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| IT Best Practices \| Service Level Management

Converting Service Calls into Sales with Real-Time Offer Management sponsored by SAP America, Inc. WHITE PAPER: Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information. Posted: 16 Sep 2008 \| Published: 16 Sep 2008 TOPICS: Call Center Management \| Change Management \| Cost Benefit Analysis \| Customer Satisfaction \| Data Management \| Real Time Operating Systems \| SAP (Product)

Enhancing the Customer Experience with Loyalty Management sponsored by SAP America, Inc. WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. Posted: 27 Apr 2009 \| Published: 27 Apr 2009 TOPICS: Best Practices \| CRM \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service Best Practices \| Metrics \| ROI \| SAP (Product)