User Satisfaction White Papers

Business of Information Technology > Business Processes > Customer Service >
User Satisfaction White Papers (View All Report Types)

5 Best Practices for Telling Great Stories with Data sponsored by Tableau Software WHITE PAPER: Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts. Posted: 20 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Best Practices \| CRM Analytics \| Customer Satisfaction \| Data Management \| Data Visualization \| Data Visualization Software \| Market Trends \| Real-time Analytical Software \| Social Networking

Taking On-Demand CRM Integration to the Next Level sponsored by Oracle Corporation WHITE PAPER: This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand. Posted: 08 Nov 2007 \| Published: 01 Sep 2007 TOPICS: Application Integration \| Business Process Management \| CRM \| CRM Software \| Customer Satisfaction \| Marketing \| Oracle (Product) \| Productivity \| ROI \| Sales \| Software as a Service \| User Experience

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization sponsored by TechExcel WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Asset Management (Finance) \| Business Process Management \| CRM \| Customer Satisfaction \| ERP \| Help Desks \| IT Services \| ITIL \| Productivity

Improving Customer Satisfaction through More Effective ICT Strategies sponsored by Alcatel-Lucent WHITE PAPER: Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... Posted: 10 Jan 2008 \| Published: 01 Jan 2007 TOPICS: Business Communications \| Communications \| Communications Services \| Customer Satisfaction \| Data Integration \| Productivity

Business Intelligence: The Definitive Guide for Midsize Organizations sponsored by SAP America, Inc. WHITE PAPER: Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company. Posted: 09 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Business Intelligence \| Business Intelligence Software \| Business Process Management \| Business Systems \| Customer Satisfaction \| Dashboards \| Data Management \| Decision Support Databases \| OLAP \| Reporting Software \| SMBs \| Spreadsheets

Enhancing the Customer Experience with Loyalty Management sponsored by SAP America, Inc. WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. Posted: 27 Apr 2009 \| Published: 27 Apr 2009 TOPICS: Best Practices \| CRM \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service Best Practices \| Metrics \| ROI \| SAP (Product)

How to Translate Good Service into Market-Share Advantage sponsored by GoToAssist WHITE PAPER: This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. Posted: 20 May 2008 \| Published: 01 Jan 2007 TOPICS: Customer Loyalty \| Customer Satisfaction \| Integration Services \| Personalization \| Quality of Service \| Troubleshooting

Becoming Value-driven: Focusing on What Matters Most sponsored by IBM WHITE PAPER: This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs. Posted: 20 Aug 2008 \| Published: 20 Aug 2008 TOPICS: Business Intelligence \| Business Intelligence Software \| Competition \| Cost Benefit Analysis \| Customer Satisfaction \| Market Trends \| Portfolio Management (Finance) \| Product Management \| Project Management \| Regulations \| Revenue Projections

Strategies for Profitable Growth: Sap for Professional Services sponsored by SAP America, Inc. WHITE PAPER: With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p... Posted: 24 Mar 2008 \| Published: 01 Apr 2005 TOPICS: Business Process Management \| Customer Satisfaction \| Financial Management \| IT Services \| Knowledge Management \| Market Trends \| Project Management \| ROI \| SAP (Product)

Compliant Statement Archiving and Presentment for Financial Services sponsored by EMC Corporation WHITE PAPER: Read this white paper to learn how, by adapting a managed approach to archiving and presenting customer statements, financial services organizations can satisfy regulatory, good governance, and legal requirements. Posted: 24 Sep 2008 \| Published: 24 Sep 2008 TOPICS: Compliance (Finance) \| Compliance Audits \| Content Archiving \| Customer Satisfaction \| Financial Services \| Fraud Protection \| Records Retention