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Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now. Posted: 23 Feb 2024 \| Published: 27 Feb 2024 TOPICS: CIOs \| Cloud Computing \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Contact Center Management \| Contact Centers \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Hybrid clouds \| Licensing \| Microsoft Office \| Retail Channels \| Software Licensing \| Unified Messaging Systems

Computer Weekly - 11 January 2022: How Pepsi is taking digital to the max sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we talk to PepsiCo's digital director about delivering innovation in customer experience. Our first buyer's guide of 2022 examines hybrid cloud storage. And we find out how Arkwright and Granville from the BBC sitcom Open All Hours are inspiring retailers 40 years on. Read the issue now. Posted: 10 Jan 2022 \| Published: 11 Jan 2022 TOPICS: Cloud Computing \| Cloud Storage \| Customer Loyalty \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Data Analytics \| Data Management \| Data Modeling \| eCommerce \| eCommerce Services \| Hybrid clouds \| Retail Channels \| Social Computing \| Social Networking \| Storage Architectures \| Storage Best Practices \| Workforce Planning

Infographic: Business Process Management sponsored by TechTarget ComputerWeekly.com EGUIDE: An infographic highlighting what buyers are telling us about their next business process management buy. Including top purchase drivers, top features and the top vendors being considered for purchase. Posted: 08 Feb 2021 \| Published: 02 Nov 2017 TOPICS: Business Process Management \| Business Process Management Software \| Business Processes \| Business Systems \| Human Resources Management \| Human Resources Services \| Human Resources Software \| Workforce Management Software

A Computer Weekly buyer's guide to next-generation retail technology sponsored by TechTarget ComputerWeekly.com EGUIDE: Customers' shopping habits were changing long before the coronavirus pandemic accelerated the e-commerce boom. In this 18-page buyer's guide, Computer Weekly looks at the tech innovations retailers are using to adapt and better serve customers. Posted: 08 Feb 2021 \| Published: 04 Jan 2021 TOPICS: Customer Service \| Customer Service Best Practices \| Disaster Planning \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| eCommerce \| eCommerce Services \| eCommerce Software \| Retail Channels \| Retail Trade Industry \| Supply Chain Management \| Supply Chain Software

Keys to Microsoft Application Acceleration: Advances in Delivery Systems sponsored by Citrix WHITE PAPER: Read this paper to learn how you can ensure significantly faster access to the Microsoft applications your users depend on. Download this complimentary guide to discover how an integrated advanced delivery solution can help you. Posted: 19 Sep 2008 \| Published: 18 Sep 2008 TOPICS: Business Processes \| Microsoft Office \| Network Traffic Management \| Productivity \| Scalability Testing \| Security \| Switching \| TCP \| WAN

Demystifying Customer Service Correspondence Work Flow in Cards sponsored by Wipro WHITE PAPER: Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow. Posted: 13 May 2009 \| Published: 12 May 2009 TOPICS: Business Intelligence \| Business Process Automation \| Business Process Management \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Financial Services Industry \| User Experience

Beyond Disaster Recovery: Becoming a Resilient Business sponsored by IBM WHITE PAPER: In this white paper, you'll learn how to determine risks, calculate impact, evaluate your current structure's response and test overall resiliency. Posted: 27 Oct 2008 \| Published: 27 Oct 2008 TOPICS: Business Processes \| CRM \| Disaster Planning \| Disaster Recovery \| ERP \| High Availability \| Risk Management

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability sponsored by SAP America, Inc. WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Posted: 17 Sep 2008 \| Published: 17 Sep 2008 TOPICS: Business Intelligence \| Call Centers \| CRM \| Customer Data Management \| Customer Service \| SLA

Realizing the Value of the Green Data Center by Integrating Facilities and IT sponsored by IBM WHITE PAPER: This white paper discusses the importance of managing energy consumption in data centers and how systems management technologies contribute to green management. Posted: 06 Oct 2008 \| Published: 04 Oct 2008 TOPICS: Business Processes \| Data Centers \| Energy Industries \| Environmental Compliance \| Environmental Industry \| Environmental Law \| IT Infrastructure \| Systems Management

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones sponsored by BlackBerry CASE STUDY: Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. Posted: 25 Feb 2009 \| Published: 25 Feb 2009 TOPICS: Business Intelligence \| CRM \| Customer Service \| Inventory Management \| Mobile Workers \| Software

Web-Based Support Reports