Simply adopting a CRM system doesn’t guarantee better customer relationships. The data you put into the system matters. In this e-book, Patricia Anton, founder of Anton Consulting, Inc. discusses how you can bring together data, human processes and technology to create a competitive advantage.
Artificial intelligence (AI) is revolutionizing customer experience (CX), enabling businesses to create hyper-personalized, efficient, and engaging interactions at scale. From predicting customer needs to delivering proactive solutions, AI empowers companies to foster deeper connections and drive satisfaction
Fail to prepare, prepare to fail is an adage that never fails to lose its veracity. The same is true of using poor quality data, known to be the bane of the lives of data analysts, not to speak of organisations that yearn to be "data driven".
Oil may be the main fuel to the economies of the Middle East, but the region is trying to break from its reliance on the black stuff. This ezine has already featured articles about the UAE and Saudi Arabia diversifying their economies, with particular interest in fintech.
In this week's Computer Weekly, the UK government has finally classified datacentres as critical national infrastructure – what took it so long? We assess the impact of the EU's new energy efficiency rules on datacentre operators. And we discuss the power of information and diversity with the chief data officer at L&G. Read the issue now.
In this 46-page For Dummies e-book, you'll learn about the benefits of cloud data warehousing, including scalability, security, and real-time analytics. Read on now to find out how you can build an agile data pipeline and accelerate time to value.
In this issue of MicroScope, we look at the channel opportunity in the SME customer base as they look for managed services support, our roundtable discussion looks at the transformative appeal of unified communications, and consider why software development houses are switching to no-code. Read the issue now.
In this week's Computer Weekly, we announce our annual list of the 50 most influential women in UK technology, and talk to this year's winner, Code First:Girls CEO Amali de Alwis, about the challenges of achieving diversity in IT. Also, our latest buyer's guide looks at the future of collaboration software. Read the issue now.
In this week's Computer Weekly, after a ransomware attack shut a major US oil pipeline, we examine the real-life consequences for organisations facing similar threats. We ask the experts for their top tips in reducing datacentre running costs. And we hear how data science skills are helping government make better decisions. Read the issue now.
In this week's Computer Weekly, as the Information Commissioner calls on police forces to slow down the introduction of facial recognition, we examine the issues. We look at what the use of DevOps methods means for storage strategy. And we talk to Microsoft's global cyber security chief. Read the issue now.
