BLOG: Delivering IT services has never been particularly easy, which is why the IT support industry has seen such an evolution over the last 30 years. Read this blog to learn how AI can handle tedious tasks such as re-routing tickets, handling repetitive questions, catching up on long comment threads, and more.

Posted: 26 Jan 2024 | Published: 27 Jan 2024

GARTNER RESEARCH REPORT: The market for IT service management (ITSM) platforms is mature – and full of options. So, how can an I&O leader cut through the noise and select the right platform for their organization? This Market Guide by Gartner is here to help. Dig in now to unlock analyst recommendations and to compare vendors like Atlassian and ServiceNow.

Posted: 25 Jan 2024 | Published: 26 Jan 2024

BLOG: Atlassian’s vision for a unified help experience is inspired by a rise in globally distributed teams, which has compelled organizations to rethink how they can provide 24/7 support to their customers and employees. Learn more about Atlassian’s efforts to construct the “intelligent front door” for today’s remote workforces in this blog.

Posted: 24 Jan 2024 | Published: 24 Jan 2024

EBOOK: To optimize your customers' experiences, you first need to track and learn from those experiences. This 35-page e-book is here to help. Read on to learn about the importance of mapping and how to approach value engineering.

Posted: 05 Jan 2024 | Published: 06 Jan 2024

ANALYST BRIEF: The demand for digital services and automated processes from other areas of the company outside of IT has skyrocketed. Enterprise Service Management (ESM) is an ideal solution for addressing this new reality. Access this Forrester report to discover the top 12 ESM providers in Q4 2023 and how they stack up.

Posted: 23 Nov 2023 | Published: 23 Nov 2023

WHITE PAPER: To come up with truly fresh ideas and keep your company in a position to win, managers must avoid incorporating groupthink into decisions at all costs. The corollary to avoiding groupthink is building a culture of respectful dissent. Explore 5 tactics you can use to implement a collaborative work environment filled with unique thoughts.

Posted: 03 Nov 2023 | Published: 02 Nov 2023

RESEARCH CONTENT: Gaps in understanding and perception between leaders and individual contributors are getting in the way for many teams. But there’s hope. Atlassian analyzed more than 100 specific behaviors to uncover which ones make the biggest difference. Discover a few that ranked highest in this report.

Posted: 02 Nov 2023 | Published: 02 Nov 2023

EGUIDE: IT help desk technicians, in the face of evolving end-user technology and tech-savvy employees, are fielding increasingly complex service requests. To succeed in their work today, technicians require a host of skills. Read this 7-page E-Guide for an overview of those skills.

Posted: 25 Oct 2023 | Published: 23 Oct 2023

LANDING PAGE: Growing organizations not only need to ensure they have the software and processes needed to manage their projects, but that these same systems can scale as the company continues to expand. Access this landing page to gain access to 6 in-depth demonstrations of Jira at work in a number of use cases. Read on to learn more.

Posted: 25 Aug 2023 | Published: 26 Aug 2023

EBOOK: In most industries, the most important asset to an organization is data. The problem is that data is becoming more challenging to protect and secure, and this is no different in the cloud. If your data isn’t protected correctly, the cost of a breach can take down an entire organization. So, what are the challenges? Read on to find out more.

Posted: 22 Aug 2023 | Published: 22 Aug 2023

WHITE PAPER: Discover in this white paper how business leaders are dealing with the complexities and increased security risks resulting from remote and hybrid teams, growing cloud adoption, the macroeconomic environment, and more.

Posted: 29 Jul 2023 | Published: 29 Jul 2023

EBOOK: While operating in cloud offers many benefits, finding a balance between customization and control while navigating business complexity and security and compliance requirements can be difficult. In this e-book, discover how to tackle these challenges as you scale with 4 common customer adaptations of the multi-instance model.

Posted: 23 May 2023 | Published: 23 May 2023

ANALYST REPORT: Download the following Forrester Research report to gain an in-depth economic evaluation of Atlassian Jira Service Management. The results of Atlassian users include a 10% reduction in service requests and savings of 115 hours monthly.

Posted: 10 Mar 2023 | Published: 10 Mar 2023

EBOOK: Check out this e-book for the modern imperatives for creating a nimble, resilient business, as well as the 3 key concepts behind flexible innovation models.

Posted: 23 Feb 2023 | Published: 24 Feb 2023

CASE STUDY: Learn in this case study how ANZ is changing the way 50,000 employees work and think by embracing iterative processes and giving decision-making power to individuals at all levels of the org chart.

Posted: 16 Feb 2023 | Published: 24 Feb 2023

ANALYST REPORT: Tap into the findings of 155 collaboration leaders in this analyst report, and discover how collaboration tools enable innovation in a post-pandemic world.

Posted: 11 Jun 2021 | Published: 25 Feb 2023

TRIAL SOFTWARE: This IT download provides software known as Atlassian Bamboo which utilizes continuous integration to automate the process of building, integrating and testing software code, providing managers with greater insight into the development process.

Posted: 27 Sep 2007 | Premiered: 26 Sep 2007

TRIAL SOFTWARE: This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems.

Posted: 27 Sep 2007 | Premiered: 26 Sep 2007