Contact Center Outsourcing Multimedia

WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues.

Posted: 28 Nov 2007 | Premiered: Dec 5, 2007, 09:00 EST (14:00 GMT)

PRODUCT DEMO: This is a demo of an end to end service management solution that spans the entire infrastructure.

Posted: 02 Nov 2007 | Premiered: 01 Nov 2007

PRODUCT DEMO: Today, many organizations are looking for new ways that they can improve their customer experience (CX) and strengthen their contact center employee collaboration. However, with so many solutions on the market, it can be difficult to know which one best fits your company’s needs. Tune into this video to learn more.

Posted: 08 Jan 2025 | Premiered: 09 Jan 2025

WEBCAST: Explore the future of contact centers where human expertise, AI, and knowledge management unite. This webinar covers smart compliance tools, advanced agent guidance, and customer-centric strategies blending AI precision with human judgment. Transform your contact center for better experiences.

Posted: 10 Mar 2025 | Premiered: Mar 10, 2025

VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.

Posted: 19 Jun 2024 | Premiered: 19 Jun 2024