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Understanding CPaaS market growth, trends and providers sponsored by TechTarget ComputerWeekly.com EGUIDE: The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth. Posted: 06 Nov 2023 \| Published: 07 Nov 2023 TOPICS: Application Programming Interfaces \| Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Remote Users \| Unified Messaging \| Unified Messaging Systems

UCaaS vs. CCaaS vs. CPaaS: What's the difference? sponsored by TechTarget ComputerWeekly.com EGUIDE: It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together. Posted: 05 Nov 2023 \| Published: 06 Nov 2023 TOPICS: Application Programming Interfaces \| Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Remote Users \| Software as a Service

MicroScope – October 2019: What's next for the channel? sponsored by MicroScope EZINE: The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly Posted: 08 Feb 2021 \| Published: 04 Sep 2019 TOPICS: Artificial Intelligence \| Contact Center Services \| Contact Center Workforce Management \| Contact Centers \| Data Management \| Data Security \| Data Storage \| PC Operating Systems \| Security \| Security Industry \| Security Infrastructure \| Security Software \| Security Threats

Infographic: CPaaS tools driving the market sponsored by TechTarget ComputerWeekly.com EGUIDE: The pandemic drove demand for embedded and digital communications as organisations looked to replace in-person communication. As a result, new CPaaS use cases emerged around telehealth, e-commerce and retail. This infographic highlights some of the key use cases driving change in the market. Posted: 06 Nov 2023 \| Published: 07 Nov 2023 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

2024 IT Salaries and Careers Survey APAC sponsored by TechTarget LANDING PAGE: TechTarget's IT Career & Salaries Study is designed to determine major trends in employment, salaries, perks, and staffing, in order to understand the tech landscape from the viewpoint that matters most; yours. As a valued member of the TechTarget network, we've selected you as a priority candidate, and need your response as soon possible. Posted: 18 Mar 2024 \| Published: 01 Mar 2024 TOPICS: Careers \| IT Industry \| IT Outsourcing Services \| IT Workforce \| Salaries and Wages

CW Nordics - February-April 2022: Swedish drone app gets life-saving equipment to heart attack victims sponsored by TechTarget ComputerWeekly.com EZINE: Thanks to an app developed in Sweden, drones can get life-saving equipment to heart-attack victims before emergency services can arrive on the scene, potentially increasing patient survival rates. Also in this issue, read about a Swedish bank's time-saving robots. Posted: 15 Feb 2022 \| Published: 24 Feb 2022 TOPICS: Artificial Intelligence \| Internet Applications Software \| IT Infrastructure \| IT Services \| IT Systems

APAC IT Priorities 2022: Budgets and Buying Patterns sponsored by TechTarget ComputerWeekly.com INFOGRAPHIC: In this infographic, we take a look into the budgets and buying trends for organizations in the Asia-Pacific region, the most popular IT projects and the areas that will drive investments in 2022. Posted: 14 Dec 2021 \| Published: 14 Dec 2021 TOPICS: IT Management \| IT Outsourcing Services \| IT Spending

CW Middle East - July-September 2022: UAE citizens embrace new digital technologies sponsored by TechTarget ComputerWeekly.com EZINE: A survey shows that people in the United Arab Emirates believe next-generation technologies such as 3D printing and artificial intelligence will become widespread in the country. Also read how the UAE has improved its security posture amid mounting cyber threats. Posted: 22 Jun 2022 \| Published: 07 Jul 2022 TOPICS: IT Services \| IT Systems \| IT Workforce \| Security \| Security Policies

CW Middle East - April-June 2022: UAE and UK researchers work on 'trustworthy' cloud OS for datacentres sponsored by TechTarget ComputerWeekly.com EZINE: Imperial College London is embarking on a three-year project with an Abu Dhabi-based group of researchers to find ways for datacentre operators and cloud providers to secure their infrastructure. Also read how Dubai is positioning itself to reap the benefits of a promising global market for drone technology. Posted: 22 Mar 2022 \| Published: 07 Apr 2022 TOPICS: Cloud Computing \| Data Analytics \| Data Center Physical Security \| IT Services \| IT Systems \| Security \| Security Infrastructure

Contact Center Outsourcing Reports