Enterprise Contact Centers Multimedia

VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, talks us through the key areas that IT managers in the UK are planning on spending their budgets on. Results and statistics are taken from Computer Weekly's 2018 IT Priorities survey in which over 250 IT decision makers took part.

Posted: 08 Feb 2021 | Premiered: 02 May 2018

VIDEO: Over half of respondents in this year's IT Priorities study have bigger IT budgets as they continue to make strategic investments in cyber security, cloud and automation. In this video, hear from TechTarget's APAC editor in chief on the top priorities of organisations and the major tech trends that are shaping IT buying decisions in the region.

Posted: 30 Mar 2023 | Premiered: 30 Mar 2023

VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, discusses what's happening in security according to our 2018 IT Priorities survey taken by over 250 IT decision makers and managers.

Posted: 08 Feb 2021 | Premiered: 02 May 2018

VIDEOCAST: Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it.

Posted: 10 Mar 2009 | Premiered: Mar 10, 2009

WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.

Posted: 18 Feb 2008 | Premiered: Feb 18, 2008

VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.

Posted: 19 Jun 2024 | Premiered: 19 Jun 2024

WEBCAST: With 79% of today’s business leaders reporting that they expect to invest more in AI within the next 2 years, it’s no wonder so many organizations are looking into new automation technologies and solutions and are planning for integration. Tune into this webinar to discover how CX teams can leverage AI for their customer service efforts.

Posted: 23 Nov 2024 | Premiered: Nov 23, 2024

WEBCAST: “By 2026, we expect 80% of enterprises to have adopted GenAI in some form,” explains EVP and GM of the Data Center and AI Group at Intel, Justin Hotard. In this webcast, Hotard and other subject-matter experts discuss how an open AI system can empower individuals. Watch now to access the 30-minute presentation.

Posted: 11 Dec 2024 | Premiered: Dec 11, 2024

WEBCAST: Organizations building their enterprise workloads and applications in the cloud have extensive requirements to make them available to various kinds of consumers. Meeting these requirements can bring equally extensive challenges. Watch this webinar to learn how to solve overlapping IPs, NAT and other challenges at scale.

Posted: 01 Nov 2021 | Premiered: Sep 7, 2021

WEBCAST: In this webinar, you’ll discover powerful capabilities for extracting insights from unstructured data sources like call center notes and tax forms. Tune in now to find out how you can unlock the hidden value in your unstructured data.

Posted: 08 May 2024 | Premiered: May 8, 2024

WEBCAST: Explore how to enable business growth with digital employee experience (DEX) solutions that address the challenges of flexible work models. Download the video to learn more.

Posted: 11 Dec 2024 | Premiered: Dec 7, 2024

WEBCAST: AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.

Posted: 22 Feb 2024 | Premiered: Feb 22, 2024