The Five Productivity Benefits of a Secure Network
sponsored by Cisco Systems, Inc.
WHITE PAPER:
A secure network foundation from Cisco enables you to easily and cost-effectively add new users and applications as needed.
Posted: 10 Oct 2008 | Published: 10 Oct 2008
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Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line
sponsored by Avaya Inc.
WHITE PAPER:
This white paper provides the three best practices for today's profitable contact centers.
Posted: 20 Jun 2008 | Published: 01 Feb 2005
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Automating Your Call Center Feedback
sponsored by Mindshare Technologies
WHITE PAPER:
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
Posted: 05 Mar 2008 | Published: 04 Mar 2008
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Best Practices for Home Agents
sponsored by Avaya Inc.
WHITE PAPER:
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Posted: 02 Jun 2008 | Published: 01 Feb 2008
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Implementing a Telecommuting Program
sponsored by Avaya Inc.
WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: 02 Jun 2008 | Published: 01 Jan 2008
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Contact Center Costs: The Case for Telecommuting Agents
sponsored by Avaya Inc.
WHITE PAPER:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
Posted: 16 Apr 2008 | Published: 01 Apr 2008
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Energy Logic: Calculating and Prioritizing Your Data Center IT Efficiency Actions
sponsored by Emerson Network Power
WHITE PAPER:
This paper reviews the challenges of measuring data center energy efficiency and proposes a solution: a new metric called CUPS, or Compute Units per Second, that allows data center managers to calculate data center efficiency.
Posted: 07 Jul 2009 | Published: 07 Jul 2009
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The Perfect Storm - Why Now Is The Time For Open Source
sponsored by Red Hat and Intel
WHITE PAPER:
Open source is recognized for its ease of use, high performance, and affordability, especially amidst turbulent economic conditions. The high value of open source, coupled with economic and organizational pressure, represents a "perfect storm" for CIOs, giving them the opportunity to deploy high-performing, cost-effective open source solutions.
Posted: 19 Jun 2009 | Published: 01 Jun 2009
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The Netweaver Upgrade: Ensuring Performance While Balancing Cost with Risk
sponsored by HyPerformix
WHITE PAPER:
This paper discusses critical factors every IT decision maker needs to know when upgrading to NetWeaver, to ensure system performance and availability, and to balance cost with the risks of downtime.
Posted: 16 Jul 2008 | Published: 16 Jul 2008
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Optimizing IT Service Delivery: The Need for Linux System Management
sponsored by Red Hat and JBoss
WHITE PAPER:
One way IT organizations are handling the growing need to achieve IT efficiency is by implementing systems management functions in their business environments. As the business value of Linux based deployment increases, so does the need for Linux systems management. This IDC white paper will examine the key benefits of system management software.
Posted: 03 Sep 2009 | Published: 03 Sep 2009
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