Call Distribution Systems White Papers

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MPEG-4 Over IP Networks sponsored by Motorola Solutions WHITE PAPER: This paper describes the technology behind the efficiency gains that are realized using MPEG-4 as a video compression technology for real time content distribution networks. Posted: 05 Jan 2009 \| Published: 23 Dec 2008 TOPICS: Telecommunications Carrier Systems \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Networks \| Telecommunications Regulations \| Telecommunications Standards \| Telecommunications Systems

Global Threat Research Report: Russia sponsored by VeriSign, Inc WHITE PAPER: This report takes an in-depth look at the security threat the Russian Business Network (RBN) is to North American-based enterprise businesses. Learn more about their current infrastructure, its corruption, and the impact the RBN has on business today. Posted: 16 Nov 2007 \| Published: 10 Jan 2007 TOPICS: Certificate Authorities \| Data Security \| Digital Certificates \| Hackers \| Information Security \| Intellectual Property \| Internal Threats \| Internet Security \| Mobile Device Management \| Network Security \| Phishing \| Political Environment \| Spam \| Telephony Systems

Enterprise Backup and Recovery Considerations: How to Maintain Your Restore-Readiness sponsored by Sirius Computer Solutions WHITE PAPER: IT systems are vulnerable to a variety of disruptions. This paper will focus on common processes and procedures that should be part of any effective enterprise backup/restore system. Posted: 08 Jul 2009 \| Published: 26 Jun 2009 TOPICS: Backups \| Business Continuity Planning \| Data Center Management \| Data Centers \| Data Governance \| Data Management \| Data Recovery \| Data Storage \| Disaster Planning \| Disaster Recovery \| Enterprise \| IT Systems \| Storage Best Practices \| Storage Management \| Storage Resource Management \| Storage Security

Transforming the Network for Triple Play sponsored by Alcatel-Lucent WHITE PAPER: Read this paper to find out how to ensure a profitable transition to Triple Play Services. Posted: 10 Sep 2007 \| Published: 01 Sep 2007 TOPICS: Converged Networks \| Data Communications Services \| Telecommunications Hardware \| Telecommunications Industry \| Telecommunications Software \| Telecommunications Systems \| Triple Play Services

ePlus Technology IT Sourcing, Services, Support & Solutions sponsored by ePlus Technology WHITE PAPER: ePlus Technology helps you develop cost-effective strategies that meet your immediate IT needs as well as your long-term business objectives - letting you focus on your core business. When combined with our suite of on-demand supply chain and financing solutions, ePlus IT services will help you improve asset utilization across your organization. Posted: 24 Apr 2009 \| Published: 28 Dec 2007 TOPICS: Business Intelligence \| Business Management \| Business Process Management \| IT Departments \| IT Management \| ROI \| TCO \| Telephony Systems

How Should an Enterprise Move towards Unified Communications? sponsored by Avaya Inc. WHITE PAPER: Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down. Posted: 01 Jul 2008 \| Published: 01 Jun 2008 TOPICS: Collaboration \| Instant Messaging \| Mobile Device Management \| Mobile IP \| Mobile Workers \| Telephony Systems \| Unified Messaging \| Virtual Offices \| WAN \| Wireless Networks

Enterprise Portal Rationalization: Using a Service-Oriented Architecture to Stop Web Asset Sprawl sponsored by Oracle Corporation WHITE PAPER: This paper provides an overview of the problem of Web sprawl, and an account of the rationalization strategies organizations are adopting to gain the upper hand on sprawl. Adopting a service-oriented architecture based on integrated application platform infrastructure emerges as the key to rationalizing sprawl. Posted: 03 Apr 2009 \| Published: 01 Mar 2009 TOPICS: Application Infrastructure \| Business IT Alignment \| Cost Benefit Analysis \| CRM \| IT Best Practices \| IT Managers \| IT Systems \| SOA \| Web Applications Architectures \| Web Services Architecture \| Web Services Management

Proactive Service Assurance for Mobile Data Services sponsored by Infovista Corporation WHITE PAPER: Until very recently, customer volume for data services was so low that service providers couldn't justify investment in robust, end-to-end service assurance solutions for mobile data services. Now, with the volume of data services on mobile networks growing, the business case for such an investment is clear. Read on to learn more. Posted: 02 Mar 2009 \| Published: 26 Feb 2009 TOPICS: 3G Wireless \| Internet Access \| Internet Appliances \| Internet Services \| IP Services \| Telecom Spending \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Systems

Leadership Makes the Difference during Times of Global Financial Crisis: Optimizing Business Cycles through Technology Investment sponsored by SAP America, Inc. WHITE PAPER: Investing in the right IT platform and end-to-end business processes enables companies to simplify the IT landscape and reduce total it cost. Posted: 26 Jan 2009 \| Published: 23 Jan 2009 TOPICS: Business Intelligence \| Business IT Alignment \| Business Models \| Business Process Management \| Inventory Management \| Investments \| IT Asset Management \| IT Governance \| IT Systems \| Leadership

HP white paper: Complete Data Protection for VMware Virtual Environments sponsored by Hewlett Packard Enterprise WHITE PAPER: This paper examines the issues of backup and recovery in VMware virtual server environments, and outlines the key features of HP Data Protector. Posted: 26 Jun 2009 \| Published: 01 Nov 2008 TOPICS: Backup Server Hardware \| Backup Software \| Backups \| Data Center Physical Security \| Data Centers \| IT Infrastructure \| IT Systems \| Server Management \| Server Virtualization \| VMware