Education Services White Papers

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Skill Level and Training Key Factors in IT Project Success sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper provides an analysis of a comprehensive survey with 144 senior IT managers examining the impact training and skill level had on the success of 377 IT projects. Posted: 01 Dec 2008 \| Published: 26 Nov 2008 TOPICS: CIOs \| Employee Monitoring \| IT Asset Management \| IT Managers \| Project Management \| Training \| Training and Educational Services \| Training Software

TCP/IP Sleuthing--Troubleshooting TCP/IP Using Your Toolbox sponsored by Global Knowledge WHITE PAPER: Troubleshooting is a necessary part of supporting any network installation. This paper will explain how to consider troubleshooting different problems that could exist in network. Posted: 10 Dec 2008 \| Published: 01 Jul 2006 TOPICS: Network Analyzer Hardware \| Network Performance \| OSI Protocols \| Performance Testing \| Systems Management \| TCP/IP \| Training and Educational Services \| Troubleshooting

Managing Storage: Trends, Challenges, and Options sponsored by EMC Corporation WHITE PAPER: With the explosion of data, storage environments are becoming more complex. Poorly designed storage infrastructures are putting companies at risk. Download this study to learn how storage managers built stronger storage management teams and environments. Posted: 31 Jul 2006 \| Published: 01 Jul 2006 TOPICS: Certification Programs \| Disaster Recovery \| Information Technology Professionals \| Market Trends \| Storage Industry \| Storage Infrastructure \| Storage Management \| Surveys \| Training and Educational Services

Router Essentials sponsored by Global Knowledge WHITE PAPER: Build a basic foundation of knowledge about routers, the devices that allow you to move packets between networks, by reading this white paper. Posted: 10 Dec 2008 \| Published: 11 Oct 2008 TOPICS: Ethernet Networks \| Network Infrastructure \| Network Management \| Network Protocols \| RAM \| Routers \| Switches \| Training and Educational Services

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management sponsored by BMC Software, Inc. WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Application Life-Cycle Management \| Business Process Automation \| Change Management \| Configuration Management \| IT Service Management \| IT Services \| ITIL \| Portfolio Management (IT Management) \| Service Level Management \| SLA \| SLA Management Services \| SOA \| SOA Governance

Improve Your Business through Best Practice IT Management sponsored by Kaseya WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. Posted: 08 Oct 2007 \| Published: 01 Sep 2007 TOPICS: Application Life-Cycle Management \| Help Desk Management \| Help Desk Software \| IT Best Practices \| IT Management Services \| IT Service Management \| ITIL \| Management Service Providers \| OEMs \| Patch Management \| Remote Network Management \| Service Level Management \| VARs

HP Integrity NonStop Servers: Standards-based Innovation for the Highest Levels of Service sponsored by Hewlett Packard Enterprise WHITE PAPER: In this white paper, discover a comprehensive portfolio of servers which deliver flexibility to respond quickly and effectively to changes, with the availability, scalability and cost features that are most appropriate for your business continuity needs. Posted: 19 Jul 2006 \| Published: 01 Jul 2006 TOPICS: Adaptive Enterprise \| Business Continuity Planning \| High Availability \| IT Management Services \| Microprocessors \| Server Hardware \| Server Software \| Server Virtualization \| Software Virtualization

Best Practices in Protecting the Technology Systems Revolutionizing Healthcare sponsored by Emerson Network Power WHITE PAPER: With technology infiltrating every aspect of healthcare, traditional approaches to power protection no longer suffice. This paper introduces a new hospital power protection model that leverages technologies and best practices forged in the data center. Posted: 08 Aug 2013 \| Published: 07 Jul 2009 TOPICS: Backup Server Hardware \| Data Center Power Management \| Health Care Industry \| IT Services \| Power Blackouts \| Power Consumption Monitoring \| Power Generation Equipment \| Power Supplies \| Surge Suppressors \| UPS

Network-aware, End-to-End Service Management sponsored by Microsoft WHITE PAPER: This paper details an end to end service management solution that spans the entire infrastructure. Posted: 19 Oct 2007 \| Published: 01 Oct 2007 TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

Strategies for Profitable Growth: Sap for Professional Services sponsored by SAP America, Inc. WHITE PAPER: With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p... Posted: 24 Mar 2008 \| Published: 01 Apr 2005 TOPICS: Business Process Management \| Customer Satisfaction \| Financial Management \| IT Services \| Knowledge Management \| Market Trends \| Project Management \| ROI \| SAP (Product)