Helpdesk White Papers

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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc.
WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Improve Your Business through Best Practice IT Management
sponsored by Kaseya
WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: 08 Oct 2007 | Published: 01 Sep 2007

Kaseya

Four ways HP productivity tools can help increase IT availability
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Learn how to save IT admins time and effort by reducing general maintenance demands. This white paper discusses ways minimize help desk calls and simplify application deployment processes.
Posted: 25 Oct 2007 | Published: 01 Oct 2007

Hewlett Packard Enterprise

Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc.
WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

How to Have Productive Experiences for Your Employees
sponsored by ServiceNow
WHITE PAPER: An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

Increasing Business Performance: Using Virtualization for SAP Applications on IBM System p Servers
sponsored by IBM
WHITE PAPER: This white paper captures the experiences of six large companies running SAP applications using IBM® System p™ virtualization.
Posted: 17 Jun 2008 | Published: 16 Jun 2010

IBM

Cisco Security Solutions - A Reference Guide
sponsored by Cisco Systems, Inc.
WHITE PAPER: This reference guide shows why security matters now more than ever. A strategic security solution empowers organizations to maintain their reputation, meet regulatory compliance standards, protect business information, and optimize business operations. Read on and discover how Cisco can help you meet those objectives.
Posted: 10 Jun 2009 | Published: 09 Jun 2009

Cisco Systems, Inc.

Achieving Cost Savings in Backup with Deduplication
sponsored by ExaGrid Systems, Inc.
WHITE PAPER: This document discusses that dollars and time currently consumed by existing tape libraries can be far better utilized by moving to disk back-up with deduplication.
Posted: 09 Jul 2010 | Published: 09 Jul 2010

ExaGrid Systems, Inc.

REMOTE CONTROL: How to Reduce the Cost, Complexity and Risk of Managing Your Distributed IT Infrastructure
sponsored by Uplogix
WHITE PAPER: This white paper outlines the requirements of managing a highly distributed IT environment and examines how new secure remote management solutions can drastically reduce the cost, complexity and risk of managing remote locations.
Posted: 18 Apr 2008 | Published: 01 Apr 2008

Uplogix

Hitachi IT Operations Analyzer: Root Cause Analysis for Supporting Fault Identification
sponsored by Hitachi Vantara
WHITE PAPER: Hitachi Data Systems introduces Hitachi IT Operations Analyzer software with unique Root Cause Analysis functionality. The IT Operations Analyzer is a powerful, proven approach to simplifying IT infrastructure management, with comprehensive performance and availability monitoring of up to 250 server, network and storage nodes.
Posted: 04 Jun 2009 | Published: 01 May 2009

Hitachi Vantara