Helpdesk White Papers

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Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc.
WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc.
WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Improve Your Business through Best Practice IT Management
sponsored by Kaseya
WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: 08 Oct 2007 | Published: 01 Sep 2007

Kaseya

Four ways HP productivity tools can help increase IT availability
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Learn how to save IT admins time and effort by reducing general maintenance demands. This white paper discusses ways minimize help desk calls and simplify application deployment processes.
Posted: 25 Oct 2007 | Published: 01 Oct 2007

Hewlett Packard Enterprise

Manage Your Metadata to Better Manage Your Business
sponsored by Informatica
WHITE PAPER: Metadata management is the foundation of data integration. This white paper examines the business advantages of effective metadata management.
Posted: 28 Jan 2009 | Published: 28 Jan 2009

Informatica

Optimizing IT Service Delivery: The Need for Linux System Management
sponsored by Red Hat and JBoss
WHITE PAPER: One way IT organizations are handling the growing need to achieve IT efficiency is by implementing systems management functions in their business environments. As the business value of Linux based deployment increases, so does the need for Linux systems management. This IDC white paper will examine the key benefits of system management software.
Posted: 03 Sep 2009 | Published: 03 Sep 2009

Red Hat and JBoss

8 Questions You Should Ask About Linux Systems Management
sponsored by Red Hat and JBoss
WHITE PAPER: IT organizations are always looking for ways to save money and time without compromising on issues like security or compliance. Exploring the value of your systems management solution is a lot easier when you know the right questions to ask. We have a few suggestions for how to get started.
Posted: 29 Jul 2009 | Published: 28 Jul 2009

Red Hat and JBoss

HP Insight Dynamics - VSE Software: Continuously Analyze and Optimize Your Adaptive Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: HP Insight Dynamics - VSE provides a single toolkit that helps in accelerating complex technology projects and simplifying daily operations.
Posted: 07 Oct 2008 | Published: 07 Oct 2008

Hewlett Packard Enterprise

Leasing Helps Small, Midsized Companies Stretch Their IT Dollars
sponsored by Hewlett Packard Company and Intel
WHITE PAPER: In the current economy, leasing can be a particularly attractive option for companies looking to deploy state-of-the-art technology while also conserving capital resources. Read this white paper and find out if leasing is right for your organization.
Posted: 06 Jul 2009 | Published: 06 Jul 2009

Hewlett Packard Company and Intel

The New Building Blocks of Network Design
sponsored by Cisco Systems, Inc.
WHITE PAPER: This paper explores network virtualization as a strategy to make corporations more agile and IT expenditure efficient.
Posted: 26 Mar 2014 | Published: 12 Jan 2009

Cisco Systems, Inc.