IP-based Call Centers White Papers

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IP-based Call Centers White Papers (View All Report Types)

Achieving Cost Savings in Backup with Deduplication sponsored by ExaGrid Systems, Inc. WHITE PAPER: This document discusses that dollars and time currently consumed by existing tape libraries can be far better utilized by moving to disk back-up with deduplication. Posted: 09 Jul 2010 \| Published: 09 Jul 2010 TOPICS: Backups \| Data Deduplication \| Data Storage \| Disaster Recovery \| Disk Backups \| IT Management \| Storage Management \| Tape Backups \| Tape Libraries

Implementing a Telecommuting Program sponsored by Avaya Inc. WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. Posted: 02 Jun 2008 \| Published: 01 Jan 2008 TOPICS: Authentication \| Contact Centers \| Mobile Workers \| Telecommuting \| Teleconferences \| Training

Hitachi IT Operations Analyzer: Root Cause Analysis for Supporting Fault Identification sponsored by Hitachi Vantara WHITE PAPER: Hitachi Data Systems introduces Hitachi IT Operations Analyzer software with unique Root Cause Analysis functionality. The IT Operations Analyzer is a powerful, proven approach to simplifying IT infrastructure management, with comprehensive performance and availability monitoring of up to 250 server, network and storage nodes. Posted: 04 Jun 2009 \| Published: 01 May 2009 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| Fibre Channel SAN \| Fibre Channel Switches \| IT Management \| Network Monitoring \| TCO

Automating Your Call Center Feedback sponsored by Mindshare Technologies WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Centers \| Contact Centers \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR

Optimizing IT Service Delivery: The Need for Linux System Management sponsored by Red Hat and JBoss WHITE PAPER: One way IT organizations are handling the growing need to achieve IT efficiency is by implementing systems management functions in their business environments. As the business value of Linux based deployment increases, so does the need for Linux systems management. This IDC white paper will examine the key benefits of system management software. Posted: 03 Sep 2009 \| Published: 03 Sep 2009 TOPICS: Data Centers \| Database Management \| Enterprise Systems \| IT Management \| Linux \| Network Monitoring \| Open Source \| RAS (Reliability, Availability, Serviceability) \| Reporting Software \| Systems Management \| Systems Management Software

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line sponsored by Avaya Inc. WHITE PAPER: This white paper provides the three best practices for today's profitable contact centers. Posted: 20 Jun 2008 \| Published: 01 Feb 2005 TOPICS: Best Practices \| Contact Centers \| Customer Self-Service

Contact Center Costs: The Case for Telecommuting Agents sponsored by Avaya Inc. WHITE PAPER: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. Posted: 16 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Benefits \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Cost Benefit Analysis \| Mobile Workers \| Productivity \| Succession Planning \| Telecommuting

Energy Logic: Calculating and Prioritizing Your Data Center IT Efficiency Actions sponsored by Emerson Network Power WHITE PAPER: This paper reviews the challenges of measuring data center energy efficiency and proposes a solution: a new metric called CUPS, or Compute Units per Second, that allows data center managers to calculate data center efficiency. Posted: 07 Jul 2009 \| Published: 07 Jul 2009 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Power Management \| Energy Efficiency \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Spending \| Metrics \| Operating Equipment Efficiency or Effectiveness (OEE) \| Operational Metrics (Systems) \| RAS (Reliability, Availability, Serviceability) \| Server Virtualization \| Systems Maintenance

Auto-Snapshot Manager/Vmware Edition Automated, Integrated, and Scalable Protection of Virtual Machines sponsored by DellEMC and Intel® WHITE PAPER: This paper will discuss High performance, space-efficient hypervisor-aware SAN-based snapshot and replication support, backup and recovery, IT infrastructure, as well as virtual security. Posted: 24 Jun 2009 \| Published: 24 Jun 2009 TOPICS: Infrastructure Management \| IT Infrastructure \| IT Management \| Security Architectures \| Security Infrastructure \| Security Management \| Server Virtualization \| Storage Infrastructure \| Storage Virtualization

The Perfect Storm - Why Now Is The Time For Open Source sponsored by Red Hat and Intel WHITE PAPER: Open source is recognized for its ease of use, high performance, and affordability, especially amidst turbulent economic conditions. The high value of open source, coupled with economic and organizational pressure, represents a "perfect storm" for CIOs, giving them the opportunity to deploy high-performing, cost-effective open source solutions. Posted: 19 Jun 2009 \| Published: 01 Jun 2009 TOPICS: CIOs \| Data Center Infrastructure Efficiency \| Data Centers \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers \| Linux \| Open Source \| Open Source Software \| Operating Systems \| UNIX