Five Things Your IT Resources Should Be Telling You - And Aren't
sponsored by Unisys
WHITE PAPER:
This whitepaper describes the types of information IT managers should expect to gain from leading-edge IT resource governance tools.
Posted: 22 Jan 2009 | Published: 22 Jan 2009
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8 Questions You Should Ask About Linux Systems Management
sponsored by Red Hat and JBoss
WHITE PAPER:
IT organizations are always looking for ways to save money and time without compromising on issues like security or compliance. Exploring the value of your systems management solution is a lot easier when you know the right questions to ask. We have a few suggestions for how to get started.
Posted: 29 Jul 2009 | Published: 28 Jul 2009
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Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line
sponsored by Avaya Inc.
WHITE PAPER:
This white paper provides the three best practices for today's profitable contact centers.
Posted: 20 Jun 2008 | Published: 01 Feb 2005
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The Five Productivity Benefits of a Secure Network
sponsored by Cisco Systems, Inc.
WHITE PAPER:
A secure network foundation from Cisco enables you to easily and cost-effectively add new users and applications as needed.
Posted: 10 Oct 2008 | Published: 10 Oct 2008
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The Perfect Storm - Why Now Is The Time For Open Source
sponsored by Red Hat and Intel
WHITE PAPER:
Open source is recognized for its ease of use, high performance, and affordability, especially amidst turbulent economic conditions. The high value of open source, coupled with economic and organizational pressure, represents a "perfect storm" for CIOs, giving them the opportunity to deploy high-performing, cost-effective open source solutions.
Posted: 19 Jun 2009 | Published: 01 Jun 2009
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Best Practices for Home Agents
sponsored by Avaya Inc.
WHITE PAPER:
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Posted: 02 Jun 2008 | Published: 01 Feb 2008
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The Top 3 Cost-Cutting Mistakes CIOs Make And How to Avoid Them
sponsored by Rally Software
WHITE PAPER:
The current economic downturn has resulted in contraction of IT Department budgets and a mandate to allocate resources to only the most critical projects, then execute it flawlessly. In these tough times, it is imperative for CIOs to deliver more value as IT budgets fall.
Posted: 03 Apr 2009 | Published: 03 Apr 2009
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The Netweaver Upgrade: Ensuring Performance While Balancing Cost with Risk
sponsored by HyPerformix
WHITE PAPER:
This paper discusses critical factors every IT decision maker needs to know when upgrading to NetWeaver, to ensure system performance and availability, and to balance cost with the risks of downtime.
Posted: 16 Jul 2008 | Published: 16 Jul 2008
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Automating Your Call Center Feedback
sponsored by Mindshare Technologies
WHITE PAPER:
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
Posted: 05 Mar 2008 | Published: 04 Mar 2008
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Implementing a Telecommuting Program
sponsored by Avaya Inc.
WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: 02 Jun 2008 | Published: 01 Jan 2008
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