IP-based Call Centers White Papers

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IP-based Call Centers White Papers (View All Report Types)

16 Ways Dell OpenManage Helps Your Business sponsored by Dell Technologies & Intel® WHITE PAPER: Access this infographic that highlights the 16th generation of Dell PowerEdge servers with 16 examples of how OpenManage portfolio enhances server range. Posted: 15 May 2024 \| Published: 15 May 2024 TOPICS: IT Management

Auto-Snapshot Manager/Vmware Edition Automated, Integrated, and Scalable Protection of Virtual Machines sponsored by DellEMC and Intel® WHITE PAPER: This paper will discuss High performance, space-efficient hypervisor-aware SAN-based snapshot and replication support, backup and recovery, IT infrastructure, as well as virtual security. Posted: 24 Jun 2009 \| Published: 24 Jun 2009 TOPICS: Infrastructure Management \| IT Infrastructure \| IT Management \| Security Architectures \| Security Infrastructure \| Security Management \| Server Virtualization \| Storage Infrastructure \| Storage Virtualization

Automating Your Call Center Feedback sponsored by Mindshare Technologies WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Centers \| Contact Centers \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR

Energy Logic: Calculating and Prioritizing Your Data Center IT Efficiency Actions sponsored by Emerson Network Power WHITE PAPER: This paper reviews the challenges of measuring data center energy efficiency and proposes a solution: a new metric called CUPS, or Compute Units per Second, that allows data center managers to calculate data center efficiency. Posted: 07 Jul 2009 \| Published: 07 Jul 2009 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Power Management \| Energy Efficiency \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Spending \| Metrics \| Operating Equipment Efficiency or Effectiveness (OEE) \| Operational Metrics (Systems) \| RAS (Reliability, Availability, Serviceability) \| Server Virtualization \| Systems Maintenance

The Top 3 Cost-Cutting Mistakes CIOs Make And How to Avoid Them sponsored by Rally Software WHITE PAPER: The current economic downturn has resulted in contraction of IT Department budgets and a mandate to allocate resources to only the most critical projects, then execute it flawlessly. In these tough times, it is imperative for CIOs to deliver more value as IT budgets fall. Posted: 03 Apr 2009 \| Published: 03 Apr 2009 TOPICS: Best Practices \| Business Process Management \| CIOs \| IT Best Practices \| IT Management \| IT Spending \| Manufacturing \| Project Management \| ROI \| Software Development Methodologies

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line sponsored by Avaya Inc. WHITE PAPER: This white paper provides the three best practices for today's profitable contact centers. Posted: 20 Jun 2008 \| Published: 01 Feb 2005 TOPICS: Best Practices \| Contact Centers \| Customer Self-Service

Achieving Cost Savings in Backup with Deduplication sponsored by ExaGrid Systems, Inc. WHITE PAPER: This document discusses that dollars and time currently consumed by existing tape libraries can be far better utilized by moving to disk back-up with deduplication. Posted: 09 Jul 2010 \| Published: 09 Jul 2010 TOPICS: Backups \| Data Deduplication \| Data Storage \| Disaster Recovery \| Disk Backups \| IT Management \| Storage Management \| Tape Backups \| Tape Libraries

The Five Productivity Benefits of a Secure Network sponsored by Cisco Systems, Inc. WHITE PAPER: A secure network foundation from Cisco enables you to easily and cost-effectively add new users and applications as needed. Posted: 10 Oct 2008 \| Published: 10 Oct 2008 TOPICS: Contact Centers \| Instant Messaging \| Network Security \| Security Management \| Videoconferences \| Web Conferences

Five Things Your IT Resources Should Be Telling You - And Aren't sponsored by Unisys WHITE PAPER: This whitepaper describes the types of information IT managers should expect to gain from leading-edge IT resource governance tools. Posted: 22 Jan 2009 \| Published: 22 Jan 2009 TOPICS: Business Intelligence \| Business Management \| Collaboration \| Executive Management \| IT Management \| IT Managers

The Perfect Storm - Why Now Is The Time For Open Source sponsored by Red Hat and Intel WHITE PAPER: Open source is recognized for its ease of use, high performance, and affordability, especially amidst turbulent economic conditions. The high value of open source, coupled with economic and organizational pressure, represents a "perfect storm" for CIOs, giving them the opportunity to deploy high-performing, cost-effective open source solutions. Posted: 19 Jun 2009 \| Published: 01 Jun 2009 TOPICS: CIOs \| Data Center Infrastructure Efficiency \| Data Centers \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers \| Linux \| Open Source \| Open Source Software \| Operating Systems \| UNIX