IP-based Call Centers Reports

Infographic: Who needs to be on your digital transformation team?
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC: Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.
Posted: 18 Jan 2022 | Published: 18 Jan 2022

TechTarget ComputerWeekly.com

Why Strategic Automation Empowers Employees for HR and Workplace Services
sponsored by ServiceNow
WHITE PAPER: This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
Posted: 14 Feb 2023 | Published: 14 Feb 2023

TOPICS:  IT Management
ServiceNow

Video: IT Priorities 2023 APAC
sponsored by TechTarget ComputerWeekly.com
VIDEO: Over half of respondents in this year's IT Priorities study have bigger IT budgets as they continue to make strategic investments in cyber security, cloud and automation. In this video, hear from TechTarget's APAC editor in chief on the top priorities of organisations and the major tech trends that are shaping IT buying decisions in the region.
Posted: 30 Mar 2023 | Premiered: 30 Mar 2023

TechTarget ComputerWeekly.com

2021 APAC Media Consumption: Digital research preferences
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC: In this infographic, we show the results of our 2021 Media Consumption Survey. Find out why localization of content is important to users and what type of content works best in each buying stage.
Posted: 14 Dec 2021 | Published: 14 Dec 2021

TechTarget ComputerWeekly.com

6 Steps for Improving Visibility in Your Complex Tech Landscape
sponsored by Splunk
EBOOK: In the vast expanse of your company’s complex tech environment, comprehensive visibility isn't just a luxury; it's a necessity. In this guide, you’ll discover specific steps you can take to illuminate this treacherous terrain. The strategies in this guide will help your organization boost efficiency, lower MTTx and become more resilient.
Posted: 25 Oct 2024 | Published: 25 Oct 2024

Splunk

UCaaS vs. CCaaS vs. CPaaS: What's the difference?
sponsored by TechTarget ComputerWeekly.com
EGUIDE: It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
Posted: 05 Nov 2023 | Published: 06 Nov 2023

TechTarget ComputerWeekly.com

2025 Technology Spending Intentions Study APAC
sponsored by TechTarget ComputerWeekly.com
LANDING PAGE: TechTarget and Enterprise Strategy Group are conducting a survey to better understand the current state of technology spending in organizations.We highly value your input and appreciate your time. With your commentary, we can improve our coverage of this subject for you and your peers.
Posted: 22 Aug 2024 | Published: 23 Aug 2024

TechTarget ComputerWeekly.com

The Essential IT Automation Success Checklist
sponsored by Red Hat
PRODUCT OVERVIEW: Automation is a top business initiative for 60% of organizations. In this product overview, discover 5 ways you can use Red Hat Ansible Automation Platform to simplify your company’s automation management efforts.
Posted: 22 Apr 2024 | Published: 22 Apr 2024

Red Hat

IT Salaries & Careers Infographic North America
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC: This year, TechTarget and Enterprise Strategy Group's research division conducted an in-depth study—based on real technology professionals' input—to determine major trends in employment, perks, and staffing in North America. Download the infographic to absorb the study's results and to benchmark your career experience against your peers'.
Posted: 16 Sep 2024 | Published: 16 Sep 2024

TechTarget ComputerWeekly.com

2022 UKI IT Priorities Infographic: Pandemic Impact & Major Trends
sponsored by TechTarget ComputerWeekly.com
EBOOK: Each year, Computer Weekly asks IT decision-makers what projects they have planned for the coming year. The effects of the global Covid-19 pandemic were evident in the 2022 TechTarget/Computer Weekly IT Priorities survey. To find out more about the results of this survey download the infographic here.
Posted: 13 Jan 2022 | Published: 13 Jan 2022

TechTarget ComputerWeekly.com