Internet Banking White Papers

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Business Value Analysis Study: Citizens Business Bank sponsored by Symantec Corporation WHITE PAPER: As a result of its relationship with Symantec, Citizens is achieving substantial business value. The Alchemy Solutions Group conducted a Total Operational and Economic Impact (TOEI) analysis of the different solutions deployed and quantified business value. Read this paper to see what they found. Posted: 09 Mar 2009 \| Published: 09 Mar 2009 TOPICS: Compliance (Systems Operations) \| Customer Data Management \| Disaster Recovery \| Email Filtering \| Information Security \| Network Monitoring \| Online Banking Services \| Security Management \| Security Threats

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization sponsored by TechExcel WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Asset Management (Finance) \| Business Process Management \| CRM \| Customer Satisfaction \| ERP \| Help Desks \| IT Services \| ITIL \| Productivity

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management sponsored by BMC Software, Inc. WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Application Life-Cycle Management \| Business Process Automation \| Change Management \| Configuration Management \| IT Service Management \| IT Services \| ITIL \| Portfolio Management (IT Management) \| Service Level Management \| SLA \| SLA Management Services \| SOA \| SOA Governance

Multilayer Security: Enabling a Sustainable Alternative to Paper-Based Customer Communications sponsored by VeriSign EMEA WHITE PAPER: A multilayer security approach delivers the end-to-end solution needed to comprehensively target various security issues. Posted: 04 Dec 2008 \| Published: 13 Nov 2008 TOPICS: Authentication \| Financial Services \| Fraud Detection \| Security Management \| Security Threats \| SSL

Embracing the Cloud: Top Seven Imperatives for an Organization sponsored by Wipro WHITE PAPER: This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy. Posted: 12 Jun 2009 \| Published: 01 Mar 2009 TOPICS: Best Practices \| Business Continuity Planning \| CIOs \| Cloud Computing \| Competition \| Data Center Management \| Economic Environment \| IT Managers \| IT Services \| Regulatory Compliance \| Web Services

Asset: Healthcare 2015 and U.S. Health Plans New Roles, New Competencies sponsored by IBM Line of Business WHITE PAPER: The U.S. healthcare system is on an unsustainable path that will force its transformation. Posted: 22 Feb 2008 \| Published: 01 Jan 2007 TOPICS: Customer Service \| Financial Services \| Globalization \| Governments \| Risk Assessment

Hardware Neutral Imaging with ImageX: The Ghost Killer sponsored by Global Knowledge WHITE PAPER: Learn how ImageX can help facilitate successful image management and lower the total cost of ownership of your Vista implementation. Posted: 14 Mar 2007 \| Published: 01 Mar 2007 TOPICS: IT Auditing \| IT Best Practices \| IT Departments \| IT Services \| IT Spending \| Network Best Practices \| TCO

Buckle Up (On the Road to IFRS) Straight Talk Book Series sponsored by Deloitte WHITE PAPER: The 11th book in our Straight Talk series helps executives understand the implications of IFRS and their role in addressing the associated changes. The publication also offers practical suggestions to help companies navigate through pressing issues and developing your own conversion road map. Posted: 29 Jul 2009 \| Published: 29 Jul 2009 TOPICS: Compliance (Finance) \| Compliance Audits \| Financial Management \| Financial Reporting \| Financial Services \| Governance, Risk, Compliance (GRC) \| Information Management \| Risk Management \| Securities and Exchange Commission

Information Workplace Platforms: Oracle Vs. Microsoft sponsored by Oracle Corporation WHITE PAPER: Read this white paper to learn about Oracle and Microsoft workplace platforms strengths and weaknesses. Posted: 16 Oct 2008 \| Published: 16 Oct 2008 TOPICS: Business Environment \| Electronic Discovery \| Enterprise \| Enterprise Resource Management \| Financial Services \| ILM \| Information Management \| Middleware \| Vendor Selection

Compliant Statement Archiving and Presentment for Financial Services sponsored by EMC Corporation WHITE PAPER: Read this white paper to learn how, by adapting a managed approach to archiving and presenting customer statements, financial services organizations can satisfy regulatory, good governance, and legal requirements. Posted: 24 Sep 2008 \| Published: 24 Sep 2008 TOPICS: Compliance (Finance) \| Compliance Audits \| Content Archiving \| Customer Satisfaction \| Financial Services \| Fraud Protection \| Records Retention