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Introducing IBM Lotus Sametime 7.5 sponsored by Insight WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m... Posted: 07 Dec 2006 \| Published: 01 Mar 2006 TOPICS: Instant Messaging \| Instant Messaging Software \| Internet Chat \| Lotus Notes \| Lotus Sametime \| Social Networking \| Software Upgrades \| VoIP \| Web Conferencing Software

Migration to DOCSIS 3.0 sponsored by Motorola Solutions WHITE PAPER: Factors driving cable operators toward deployment of DOCSIS 3.0, new features, channel bonding and multicast services, and migration scenarios to DOCSIS 3.0, are addressed. Posted: 05 Jan 2009 \| Published: 23 Dec 2008 TOPICS: Cable \| Cable Network Industry \| Cable Telephony Services \| Internet \| Internet Services \| Internet Standards \| Telecommunications Carrier Systems \| Telecommunications Industry

Network-aware, End-to-End Service Management sponsored by Microsoft WHITE PAPER: This paper details an end to end service management solution that spans the entire infrastructure. Posted: 19 Oct 2007 \| Published: 01 Oct 2007 TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

Challenges & Strategies for UK Annuity Providers sponsored by Wipro WHITE PAPER: This white papers talks about the challenges facing the UK annuity market and the strategies that can be taken by the product providers to meet them. The paper also talks about how Wipro can partner with providers to tap the opportunities present in the marketplace. Posted: 13 May 2009 \| Published: 11 May 2009 TOPICS: Business Environment \| Business Intelligence \| Business Process Management \| Business Service Management \| Business Service Providers \| Consulting Services Industry \| Consumer Market \| IT Services \| Strategic Planning

Hardware Neutral Imaging with ImageX: The Ghost Killer sponsored by Global Knowledge WHITE PAPER: Learn how ImageX can help facilitate successful image management and lower the total cost of ownership of your Vista implementation. Posted: 14 Mar 2007 \| Published: 01 Mar 2007 TOPICS: IT Auditing \| IT Best Practices \| IT Departments \| IT Services \| IT Spending \| Network Best Practices \| TCO

Strategies for Profitable Growth: Sap for Professional Services sponsored by SAP America, Inc. WHITE PAPER: With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p... Posted: 24 Mar 2008 \| Published: 01 Apr 2005 TOPICS: Business Process Management \| Customer Satisfaction \| Financial Management \| IT Services \| Knowledge Management \| Market Trends \| Project Management \| ROI \| SAP (Product)

Embracing the Cloud: Top Seven Imperatives for an Organization sponsored by Wipro WHITE PAPER: This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy. Posted: 12 Jun 2009 \| Published: 01 Mar 2009 TOPICS: Best Practices \| Business Continuity Planning \| CIOs \| Cloud Computing \| Competition \| Data Center Management \| Economic Environment \| IT Managers \| IT Services \| Regulatory Compliance \| Web Services

Proactive Service Assurance for Mobile Data Services sponsored by Infovista Corporation WHITE PAPER: Until very recently, customer volume for data services was so low that service providers couldn't justify investment in robust, end-to-end service assurance solutions for mobile data services. Now, with the volume of data services on mobile networks growing, the business case for such an investment is clear. Read on to learn more. Posted: 02 Mar 2009 \| Published: 26 Feb 2009 TOPICS: 3G Wireless \| Internet Access \| Internet Appliances \| Internet Services \| IP Services \| Telecom Spending \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Systems

Why You Should Take a Holistic Approach to ITIL and Service Support sponsored by BMC Software, Inc. WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Change Management \| CIOs \| Configuration Management \| Help Desks \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software \| Workforce Planning

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management sponsored by BMC Software, Inc. WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Application Life-Cycle Management \| Business Process Automation \| Change Management \| Configuration Management \| IT Service Management \| IT Services \| ITIL \| Portfolio Management (IT Management) \| Service Level Management \| SLA \| SLA Management Services \| SOA \| SOA Governance