SLA Management Services White Papers

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SLA Management Services White Papers (View All Report Types)
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management sponsored by BMC Software, Inc. WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Application Life-Cycle Management \| Business Process Automation \| Change Management \| Configuration Management \| IT Service Management \| IT Services \| ITIL \| Portfolio Management (IT Management) \| Service Level Management \| SLA \| SLA Management Services \| SOA \| SOA Governance

Comprehensive SQL Server Data Protection with Symantec Backup Exec 11d sponsored by Symantec Corporation WHITE PAPER: Choosing the proper backup and recovery plan for SQL Server can be a daunting task. Read this white paper and learn which model best suits your organization and can ease administration. Posted: 19 Nov 2007 \| Published: 01 Jan 2007 TOPICS: Continuous Data Protection \| Data Security \| Disaster Recovery \| High Availability \| SLA \| SLA Management Services \| SQL Server \| Systems Management