Enhancing Interaction Center ROI in Turbulent Economic Times
sponsored by SAP America, Inc.
WHITE PAPER:
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
Posted: 27 Apr 2009 | Published: 27 Apr 2009
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Management Excellence: The Metrics Reloaded
sponsored by Oracle Corporation
WHITE PAPER:
In performance management, consistency is king. The simple sounding steps-identify and focus on value drivers, and align the organization to drive results - beg the question: What's the best performance management framework? Read this paper to learn more.
Posted: 05 May 2009 | Published: 01 Sep 2008
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How to Implement Technology Portfolio Management
sponsored by Borland Software Corporation
WHITE PAPER:
Technology Portfolio Management is an essential component of any complete Technology Governance strategy. Understand the Technology Portfolio Management process and introduce Portfolio Management into your organization.
Posted: 24 May 2006 | Published: 01 Apr 2006
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The Superstar CFO - Optimizing an Increasingly Complex Role
sponsored by SAP America, Inc.
WHITE PAPER:
Read this CFO Research study to understand how CFOs should prioritize the external and company-wide mandates, as well as how they should manage the finance function itself.
Posted: 01 Feb 2008 | Published: 01 May 2007
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Transforming Storage Operations from Entrepreneurial to Predictive
sponsored by EMC Corporation
WHITE PAPER:
Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.
Posted: 13 Dec 2004 | Published: 01 Dec 2004
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Challenges & Strategies for UK Annuity Providers
sponsored by Wipro
WHITE PAPER:
This white papers talks about the challenges facing the UK annuity market and the strategies that can be taken by the product providers to meet them. The paper also talks about how Wipro can partner with providers to tap the
opportunities present in the marketplace.
Posted: 13 May 2009 | Published: 11 May 2009
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Integrating Corporate Travel, Procurement and Meetings Management: A Best Practices Roadmap to Strategic Meetings Management Success
sponsored by StarCite
WHITE PAPER:
In this white paper, StarCite presents its latest industry research about where corporations stand when it comes to travel and meetings integration - and a roadmap for companies ready to reap the rewards of an integrated approach.
Posted: 10 Mar 2009 | Published: 09 Mar 2009
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The Agile Project Manager
sponsored by VersionOne Inc.
WHITE PAPER:
This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition.
Posted: 08 Jun 2009 | Published: 08 Jun 2009
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Service Orientation and Its Role in Your Connected Systems Strategy: Building Distributed Applications
sponsored by Microsoft Corporation India Pvt Ltd
WHITE PAPER:
This white paper presents the Microsoft Corporation vision for service orientation and service-oriented architecture in enterprise computing.
Posted: 20 Oct 2008 | Published: 18 Oct 2008
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SOA: A Perspective on Implementation Risks
sponsored by Infosys Technologies Limited
WHITE PAPER:
If potential risks to a SOA implementation are not identified during the planning process, they can be difficult to mitigate during the implementation. Read this paper to learn how an awareness of these risks can help ensure a successful adoption.
Posted: 08 Feb 2007 | Published: 01 Sep 2006
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