Telephone Conferences White Papers

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Telephone Conferences White Papers (View All Report Types)

Implementing a Telecommuting Program sponsored by Avaya Inc. WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. Posted: 02 Jun 2008 \| Published: 01 Jan 2008 TOPICS: Authentication \| Contact Centers \| Mobile Workers \| Telecommuting \| Teleconferences \| Training

Navigating a New Generation of Conference Phone Solutions - A guide to selecting the right conferencing solution for different room environments sponsored by Polycom, Inc. WHITE PAPER: Read this white paper to gain insight into voice conferencing complexities and the benefits that new equipment provides. Posted: 10 Oct 2007 \| Published: 01 Oct 2007 TOPICS: Teleconferences \| Teleconferencing Services \| Teleconferencing Software \| Telephones \| Voice Quality

IBM WebSphere Application Server family: Flexible infrastructure for today's business world sponsored by IBM WHITE PAPER: This white paper discusses how to create a flexible infrastructure through the implementation of an SOA and alignment of business processes with strategic goals to overcome the challenges associated with the rapidly changing business world. Posted: 10 Jun 2008 \| Published: 01 Oct 2007 TOPICS: Application Deployment \| Application Development \| Business IT Alignment \| Business Process Management \| Business Process Management Software \| Business Processes \| SOA

Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks sponsored by Vision Solutions WHITE PAPER: The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime. Posted: 09 May 2008 \| Published: 01 Jan 2007 TOPICS: Banking Industry \| Business Processes \| CRM \| Data Protection \| Data Recovery \| Downtime \| Gramm-Leach-Bliley Act \| High Availability \| Productivity \| Sarbanes-Oxley Compliance

Improving Customer Satisfaction through More Effective ICT Strategies sponsored by Alcatel-Lucent WHITE PAPER: Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... Posted: 10 Jan 2008 \| Published: 01 Jan 2007 TOPICS: Business Communications \| Communications \| Communications Services \| Customer Satisfaction \| Data Integration \| Productivity

The Enterprise of the Future: Implications for the CIO sponsored by IBM WHITE PAPER: The purpose of this paper is to highlight the key insights from the IBM Global CEO Study and relate them to the new CIO challenge: driving transformation as "change leaders" and implementing transformation as "change agents". Posted: 11 Feb 2009 \| Published: 10 Feb 2009 TOPICS: Business Models \| Business Processes \| Leadership \| Risk Management \| SOA

Beyond Disaster Recovery: Becoming a Resilient Business sponsored by IBM WHITE PAPER: In this white paper, you'll learn how to determine risks, calculate impact, evaluate your current structure's response and test overall resiliency. Posted: 27 Oct 2008 \| Published: 27 Oct 2008 TOPICS: Business Processes \| CRM \| Disaster Planning \| Disaster Recovery \| ERP \| High Availability \| Risk Management

Distributed Capture Platforms: Reducing Costs, Removing Bottlenecks and Mitigating Risks sponsored by EMC Corporation WHITE PAPER: Remote workforces are a growing trend that has documentation implications on your business processes. This paper explores that, placing special emphasis on a distributed capture strategy for resolving remote workforce-related issues. Posted: 21 Aug 2008 \| Published: 15 Aug 2008 TOPICS: Business Processes \| Document Management \| Document Management Software \| Financial Services Industry \| Health Care Industry \| Multifunction Peripheral Hardware \| Remote Access Software \| Remote Network Management \| Remote Offices \| Remote Users \| Risk Assessment \| Risk Management \| Virtual Offices

Beyond Disaster Recovery: Becoming a Resilient Business Organization sponsored by IBM Software Group WHITE PAPER: Discover how to combine several risk management strategies into a single integrated one, making your infrastructure able to respond to the threat of disaster. Posted: 05 Dec 2007 \| Published: 01 Jan 2007 TOPICS: Business Processes \| Change Management \| Disaster Recovery \| Electronic Discovery \| Risk Management

Four ways HP productivity tools can help increase IT availability sponsored by Hewlett Packard Enterprise WHITE PAPER: Learn how to save IT admins time and effort by reducing general maintenance demands. This white paper discusses ways minimize help desk calls and simplify application deployment processes. Posted: 25 Oct 2007 \| Published: 01 Oct 2007 TOPICS: Application Deployment \| Business Processes \| Cost Benefit Analysis \| Desktop Management \| Downtime \| Help Desk Management \| High Availability \| IT Infrastructure \| RAS (Reliability, Availability, Serviceability)