Automatic Call Distributor Reports

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 08 Feb 2021 | Published: 26 Nov 2020

EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.

Posted: 27 Sep 2021 | Published: 28 Sep 2021

EZINE: Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment.

Posted: 08 Feb 2021 | Published: 21 May 2020

EZINE: In this week's Computer Weekly, we announce this year's list of the 50 most influential women in UK technology. We talk to Suki Fuller, who topped the list, about her journey in IT and the importance of diversity and inclusion. And we meet our rising stars – the women on a trajectory to influence the UK tech community. Read the issue now.

Posted: 16 Oct 2023 | Published: 17 Oct 2023

EGUIDE: In this infographic, we take a look at what stage of digital transformation companies across Europe are at, what the main drivers behind digital transformation are and which IT activities are being directly impacted by it. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.

Posted: 08 Feb 2021 | Published: 23 Apr 2019

EZINE: In this week's Computer Weekly, 13 years after Computer Weekly first reported on flaws in the Post Office IT system, a public inquiry finally allows victims to reveal the devastating impact on their lives. Enterprises are starting to evaluate the uses of 5G. And we look at how SMEs have turned to e-commerce after the pandemic. Read the issue now.

Posted: 01 Mar 2022 | Published: 01 Mar 2022

EZINE: Unified collaboration (UC) is transforming the way business is done globally. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises are embracing UC tools, factors that organizations should consider when developing a UC strategy, and the emergence of startups that have been shaking up the marketplace.

Posted: 08 Feb 2021 | Published: 11 May 2018

EZINE: In this week's Computer Weekly, we talk to Merlin Entertainments – operator of Legoland and Alton Towers – about how digital saved the company when Covid shut its theme parks. We find out how data analytics can help to track greenhouse gas emissions. And Southern Water explains how data supports vulnerable customers. Read the issue now.

Posted: 19 Aug 2022 | Published: 23 Aug 2022

EZINE: In this week's Computer Weekly, we look at the NHS Long-Term Plan and examine how it intends to transform UK healthcare for a digital age. We analyse the latest chip developments from Intel and AMD to see what will change in the datacentre in 2019. And we ask the experts if Amazon Web Services can continue its growth trajectory. Read the issue now.

Posted: 08 Feb 2021 | Published: 11 Jan 2019

EZINE: In this week's Computer Weekly, two years after the Kalifa report laid out a roadmap for continued fintech sector growth, UK entrepreneurs and startups are worried about the lack of progress. We look at the top tech trends in retail and find out which companies are leading the way. And we examine six ways to slash IT emissions. Read the issue now.

Posted: 06 Mar 2023 | Published: 07 Mar 2023