CRM White Papers ( eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care ) Software Downloads, Definition and Webcasts

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When Opportunity Knocks: The Inbound Route to Revenue Growth sponsored by Infosys Technologies Limited PRODUCT LITERATURE: Read this paper to learn how the inbound channel increases satisfaction and realizes value. Posted: 14 May 2007 \| Published: 01 Apr 2007 TOPICS: Business Performance Management \| Business Process Management \| CRM \| CRM Best Practices \| CRM Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Systems Integration

Production Fax and Electronic Document Delivery: A Guide to Saving Time & Money by Automating Document Delivery from Back-office Applications sponsored by Instant InfoSystems WHITE PAPER: Business applications generate lot of information in the form of documents. Download this guide to learn how production fax and electronic document delivery solutions are key tools for speeding business transactions to improve efficiency and reduce costs. Posted: 02 May 2007 \| Published: 01 May 2007 TOPICS: CRM \| Document Management \| Document Management Software \| ERP \| Fax Machines \| Fax Server Hardware \| Fax Software

Berner Foods Case Study sponsored by CDC Software - Ross Enterprise CASE STUDY: Manufacturers need to meet evolving requirements for safety and quality. There is also a need for a technology infrastructure with the flexibility to enter new markets. Read this study to learn about improving operations, quality control, suppl... Posted: 14 Mar 2007 \| Published: 01 Jan 2004 TOPICS: Business Process Automation \| Compliance Best Practices \| CRM \| Enterprise Asset Management Software \| Supplier Management \| Vendor Selection

Attain True Market Leadership in a Customer-Driven Age sponsored by Oracle Corporation WHITE PAPER: In today's demanding business environment you either lead or you fall behind. So what defines leadership in an environment where business models shift all the time and CEOs have 90 days to please shareholders or face their wrath? Posted: 02 Mar 2007 \| Published: 01 Feb 2007 TOPICS: CRM \| CRM Analytics Software \| Customer Data Management \| Customer Data Management Software \| Sales and Marketing Software \| Sales Force Automation \| Sales Information Systems \| Sales Representatives

Why CRM? The Business Case for Customer Relationship Management sponsored by Oracle Corporation WHITE PAPER: Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction. Posted: 02 Mar 2007 \| Published: 01 Jul 2006 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Service \| Lead Generation \| Routing \| Sales and Marketing Software \| Sales Channels \| Sales Force Automation \| TCO

SWING Integrator - Office Integration for Lotus Notes sponsored by SWING Software TRIAL SOFTWARE: Every organization standardized on Lotus Notes and MS Office or OpenOffice needs advanced integration between Notes and its Office suite. This includes attachment handling, field exchange, mail-merge, document automation, reporting, and PDF conversion. Posted: 01 Feb 2007 \| Premiered: 01 Jan 2007 TOPICS: Application Development \| Application Integration \| CRM \| Document Management \| Document Management Software \| Domino \| Integration Server Software \| Lotus Notes \| Microsoft Excel \| Microsoft Office \| Software Development Tools

Ten Critical Success Factors for CRM: Lessons Learned from Successful Implementations sponsored by Oracle Corporation WHITE PAPER: Customer relationship management (CRM) deployments can be complex and difficult. This white paper provides a checklist of the ten critical success factors for organizations to follow to avoid common pitfalls as they design and deploy their CRM system. Posted: 16 Jan 2007 \| Published: 01 Aug 2006 TOPICS: Business IT Alignment \| CRM \| CRM Best Practices \| Information Technology End Users \| ROI \| Systems Design and Development \| Vendor Selection

Ensuring Customer Loyalty: Designing Next-Generation Loyalty Programs sponsored by Oracle Corporation WHITE PAPER: Loyalty programs are a necessary part of a successful CRM program and long-term customer retention. Compare available programs, learn what a loyalty program can achieve for your business and gain an eight step guide to designing your own successful plan. Posted: 16 Jan 2007 \| Published: 01 Feb 2005 TOPICS: Change Management \| CRM \| CRM Best Practices \| Customer Loyalty \| Vendor Selection

Quality Data - Fuel for Your CRM Engine sponsored by Hoover's, Inc. A D&B Company WHITE PAPER: A CRM system is only as good as the data within. Learn how a business information resource will help improve data relevancy, accuracy and timelines, which are directly correlated to client acquisition and retention. Posted: 02 Jan 2007 \| Published: 13 Feb 2006 TOPICS: CRM \| Customer Data Management \| Customer Service \| Data Mining \| Data Profiling \| Data Quality \| Information Service Providers \| Marketing \| Marketing Information Systems \| Sales \| Sales Information Systems

CSO Insights Summary Report: The Impact of Sales Process and CRM on Optimizing Sales Effectiveness sponsored by FrontRange Solutions Inc. WHITE PAPER: Compare the performance differences between firms with well a defined and CRM supported sales process verses those without optimized sales strategies. Discover the most dramatic areas of performance gain and the impact on sales effectiveness. Posted: 22 Nov 2006 \| Published: 26 Dec 2005 TOPICS: Business Performance Management \| CRM \| CRM Best Practices \| CRM Hosting \| Lead Generation \| ROI \| Sales Force Automation \| Sales Information Systems

Achieving Advantage with Operational Customer Data Integration and Management sponsored by IBM Software Group WHITE PAPER: This white paper provides details on why WebSphere Customer Center provides the strategic architecture that companies need to solve their enterprise customer management issues and realize the full benefit of their investments in CRM. Posted: 16 Nov 2006 \| Published: 01 Feb 2006 TOPICS: CRM \| CRM Services \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Master Data Management \| SOA \| WebSphere

Beagle Research Group: Next Generation Platforms for On-Demand Applications sponsored by Salesforce.com WHITE PAPER: Learn how enterprise software platforms for CRM and other applications remove much of the complexity of software development, operation and maintenance -- enabling you to extend on-demand success across your entire enterprise. Posted: 18 Oct 2006 \| Published: 01 Mar 2006 TOPICS: Application Deployment \| Application Development \| Application Development and Integration Services \| Application Integration \| CRM \| CRM Hosting \| Enterprise Applications Software \| Enterprise Computing \| IT Best Practices \| Software as a Service \| Software Best Practices \| Software Testing

Salesforce.com: Success on Demand sponsored by Salesforce.com PRODUCT LITERATURE: The proven leader in on-demand customer relationship management (CRM), salesforce.com makes businesses more successful. Posted: 04 Oct 2006 \| Published: 01 Oct 2006 TOPICS: CRM \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software \| Sales Force Automation

Case Study: Salesforce.com and BakBone Software, Inc. sponsored by Salesforce.com CASE STUDY: This case study documents an important paradigm shift now underway in the enterprise software industry and we can expect more companies to follow the Salesforce. com lead. Posted: 04 Oct 2006 \| Published: 04 Oct 2006 TOPICS: Application Deployment \| CRM \| CRM Hosting \| CRM Software \| Integrated Development Environments \| Sales Force Automation

Five Keys to Your CRM Success sponsored by Salesforce.com WHITE PAPER: A successful CRM strategy can give small and midsize businesses (SMBs) competitive advantage. This white paper presents five key steps to developing a customer-centric approach for every aspect of business. Posted: 04 Oct 2006 \| Published: 01 Oct 2006 TOPICS: Branding \| CRM \| CRM Best Practices \| CRM Software \| Customer Loyalty \| SMBs

CRM Reports