CRM Reports

WHITE PAPER: This white paper defines what an information agenda is, describes key considerations and best practices in creating and implementing an information agenda, and explains how IBM can help you to deliver trusted information enterprise wide.

Posted: 29 May 2008 | Published: 01 Jan 2008

WHITE PAPER: In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.

Posted: 20 May 2008 | Published: 19 May 2008

WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.

Posted: 19 May 2008 | Published: 26 Nov 2007

WHITE PAPER: This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda.

Posted: 14 May 2008 | Published: 01 Jan 2008

WHITE PAPER: The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime.

Posted: 09 May 2008 | Published: 01 Jan 2007

WHITE PAPER: XML has emerged as an important driver for SOA-enabled business agility and growth because it is not tied to any specific platform, language or system.

Posted: 09 May 2008 | Published: 01 Jun 2007

WHITE PAPER: This paper by Hurwitz & Associates provides an overview of what is required to create an environment that leverages information dynamically in your enterprise.

Posted: 23 Apr 2008 | Published: 01 Jan 2007

WHITE PAPER: This white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper.

Posted: 16 Apr 2008 | Published: 11 Oct 2010

DATA SHEET: MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet.

Posted: 17 Mar 2008 | Published: 01 Jan 2007

TRIAL SOFTWARE: Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change.

Posted: 10 Mar 2008 | Premiered: 01 Jan 2006

WHITE PAPER: Examine the comprehensive strategies, solutions, and best practices for the aerospace and defense (A&D) manufacturing industry based on technical and business expertise. Learn best practices and strategies for profitable growth in your business.

Posted: 21 Feb 2008 | Published: 01 Jan 2005

DATA SHEET: With a Business Objects data migration solution, you can lower your risks and better manage the complexities of your data migration project.

Posted: 29 Jan 2008 | Published: 01 Jan 2007

WEBCAST: Join Chris Harrick, Senior Director of Product Marketing at SugarCRM as he gives an in-depth look at enhancements and new CRM features of this upcoming release.

Posted: 18 Dec 2007 | Premiered: Dec 1, 2007

WHITE PAPER: Find out how renting pre-owned IT equipment can help your business succeed in completing projects.

Posted: 14 Dec 2007 | Published: 01 Dec 2007

WHITE PAPER: IBM explores how the impact of innovative business models for "how to sell" are now as important as the innovative products themselves - CE manufacturers need to skillfully manage their mix of sales channels for future success.

Posted: 29 Nov 2007 | Published: 01 Nov 2007

WHITE PAPER: The growing bifurcation of the marketplace between the two extremes of product commodity and customer needs-based solutions will make rapid losers and winners across different industries.

Posted: 29 Nov 2007 | Published: 01 Apr 2006

WHITE PAPER: This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.

Posted: 08 Nov 2007 | Published: 01 Sep 2007

WEBCAST: This live webcast will address the applicability of data quality and data integration techniques within product information management (PIM) initiatives. View this webcast to learn how to address these and other facets of PIM initiatives.

Posted: 04 Oct 2007 | Premiered: Aug 1, 2007

WHITE PAPER: Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.

Posted: 26 Sep 2007 | Published: 01 Sep 2007

WHITE PAPER: This white paper will help you understand the role of data quality in developing profitable customer relationships. Gain insight into the strategies and technologies that can help you get the most from your customer-facing systems.

Posted: 18 Sep 2007 | Published: 01 Jan 2003

WHITE PAPER: CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.

Posted: 07 Sep 2007 | Published: 07 Sep 2007

WHITE PAPER: This white paper considers some of the reasons that institutions and enterprises are turning to eLearning to engage learners with ideas and information. It also gives suggestions for creating digital learning experiences that engage learners.

Posted: 19 Jul 2007 | Published: 01 May 2007

WHITE PAPER: While retailers are heeding the daily drumbeat of pundits on the importance of focusing on the customer experience, a gap remains between what retailers are delivering and what shoppers expect.

Posted: 18 Jul 2007 | Published: 01 Dec 2006

SOFTWARE DEMO: Receive a free demo of Microsoft Dynamics CRM version 3.0, an all-new customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers.

Posted: 01 Jun 2007 | Premiered: 01 Jun 2007

WHITE PAPER: Implementing a CRM solution can be difficult for organizations that have multiple business units. Read this paper to learn how your organization can benefit from a CRM strategy that provides an understanding and guidelines for reaching long term goals.

Posted: 14 May 2007 | Published: 01 Sep 2006