CRM White Papers ( eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care ) Software Downloads, Definition and Webcasts

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Take a Holistic Approach to Business Driven Security sponsored by IBM WHITE PAPER: Read this white paper to learn about actions that organizations can take to drive security efforts from a business-driven perspective, and how leadership from IBM can help enable success. Posted: 22 Dec 2008 \| Published: 19 Dec 2008 TOPICS: Business Processes \| CRM \| Data Security \| Enterprise \| Investments \| Physical Security \| Security Infrastructure

The SAP Virtualization Ecosystem sponsored by VMware and Intel PRESENTATION TRANSCRIPT: This paper discusses the options available to you for virtualizing SAP, the big cost savings you can expect from virtualization, and why you should go virtual right away. Posted: 18 Dec 2008 \| Published: 18 Dec 2008 TOPICS: CRM \| Desktop Management \| ROI \| SAP (Product) \| Server Virtualization \| USB \| VMware

Optimizing Customer Retention Programs sponsored by Portrait Software WHITE PAPER: Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI. Posted: 16 Dec 2008 \| Published: 16 Dec 2008 TOPICS: Cost Benefit Analysis \| CRM \| Customer Satisfaction \| Databases \| Financial Services \| Marketing \| ROI

Invest and Innovate Today, Grow Your Business Tomorrow sponsored by SAP America, Inc. WHITE PAPER: Learn how integrated software solutions help you invest and innovate to sustain your company's growth by differentiating products and services keeping your costs down and prices competitive and more. Posted: 10 Dec 2008 \| Published: 10 Dec 2008 TOPICS: Business Intelligence \| Business Process Management \| CRM \| Integrated Development Environments \| Integration Server Software \| Marketing \| Small Businesses \| SMBs

Epicor ICE 2.0: Introducing Next-Generation Business Architecture sponsored by Epicor Software Corporation WHITE PAPER: Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution. Posted: 21 Nov 2008 \| Published: 21 Nov 2008 TOPICS: Business Processes \| CRM \| Enterprise Architectures \| Enterprise Systems \| ERP \| Globalization \| SOA \| Software

Oracle SOA Suite and Enterprise Portals sponsored by Oracle Corporation WHITE PAPER: This white paper examines how SOA can enhance your infrastructure to improve your ability to predict and respond to change, enhance productivity, simplify your IT environment and leverage existing investments. Posted: 04 Nov 2008 \| Published: 04 Nov 2008 TOPICS: Application Integration \| Business Activity Monitoring \| CRM \| ERP \| Productivity \| ROI \| SOA \| Web Services Management

Sales Prospector Demo sponsored by Oracle Corporation SOFTWARE DEMO: View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers. Posted: 03 Nov 2008 \| Premiered: 31 Oct 2008 TOPICS: CRM \| Customer Data Management \| Customer Profiles \| Lead Generation \| Oracle (Product) \| Sales \| Sales and Marketing Software \| Sales Information Systems

Beyond Disaster Recovery: Becoming a Resilient Business sponsored by IBM WHITE PAPER: In this white paper, you'll learn how to determine risks, calculate impact, evaluate your current structure's response and test overall resiliency. Posted: 27 Oct 2008 \| Published: 27 Oct 2008 TOPICS: Business Processes \| CRM \| Disaster Planning \| Disaster Recovery \| ERP \| High Availability \| Risk Management

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure sponsored by VMware and Intel WHITE PAPER: This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3. Posted: 24 Oct 2008 \| Published: 24 Oct 2008 TOPICS: Best Practices \| Business Intelligence \| CRM \| ERP Software \| High Availability \| Networking \| VMware

Eight Strategies for First Rate Customer Service sponsored by Cisco Systems, Inc. WHITE PAPER: This paper provides eight strategies for creating a relationship with your customers that will keep them coming back. Posted: 06 Oct 2008 \| Published: 03 Oct 2008 TOPICS: Communications Networks \| CRM \| Customer Loyalty \| IP \| Network Convergence \| Network Management Services \| SMBs \| Software

Size DOES Matter - When Choosing the Right ERP Solution sponsored by Xperia WHITE PAPER: In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier. Posted: 02 Oct 2008 \| Published: 30 May 2006 TOPICS: Apparel Industry \| CRM \| ERP Software \| Manufacturing Software \| Manufacturing Systems \| Marketing \| Sales \| Supply Chain Management

Overcoming the Challenges of Green Procurement through eProcurement sponsored by Dimension Data Global WHITE PAPER: This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program. Posted: 30 Sep 2008 \| Published: 26 Sep 2008 TOPICS: Benefits \| Best Practices \| CRM \| eProcurement \| ERP \| Internal Controls \| Supplier Management \| Systems Integration \| Training

Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? sponsored by Cisco Systems, Inc. WHITE PAPER: In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back. Posted: 25 Sep 2008 \| Published: 25 Sep 2008 TOPICS: CRM \| Customer Service \| Customer Service Best Practices \| Economic Environment

Surviving and Thriving in the Customer-Driven Age sponsored by Oracle Corporation WHITE PAPER: The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. Posted: 19 Sep 2008 \| Published: 19 Sep 2008 TOPICS: CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Support Software \| Data Mining \| Data Mining Software \| Enterprise

Let Innovation, Not Technology, Drive Your Product Business sponsored by SAP America, Inc. PRODUCT LITERATURE: SAP's unique Product and Service Leadership framework is a strategy for companies to bring innovative products to market faster and to drive value for their customers. Learn more about it in this whitepaper. Posted: 18 Sep 2008 \| Published: 18 Sep 2008 TOPICS: Collaboration \| CRM \| Data Integration \| ERP \| Globalization \| PLM \| Product Management \| SAP (Product)

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability sponsored by SAP America, Inc. WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Posted: 17 Sep 2008 \| Published: 17 Sep 2008 TOPICS: Business Intelligence \| Call Centers \| CRM \| Customer Data Management \| Customer Service \| SLA

Designing Compelling Business Intelligence Business Cases for an SAP® Software Landscape: Scenarios for Leveraging Solutions from SAP and Business Objects sponsored by Business Objects WHITE PAPER: This white paper will provide insight into the new opportunities created by the SAP and Business Objects by sharing scenarios that illustrate current opportunities to deliver high value. Posted: 10 Sep 2008 \| Published: 10 Sep 2008 TOPICS: Business Intelligence \| CRM \| Data Management \| ERP \| NetWeaver \| ROI \| SOA

Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience sponsored by Knoa Software WHITE PAPER: This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management. Posted: 09 Sep 2008 \| Published: 09 Sep 2008 TOPICS: Application Performance Management \| Best Practices \| CRM \| Performance Testing \| ROI \| Training \| User Experience

Designed to Manage Lean Principles sponsored by Epicor Software Corporation WHITE PAPER: Manufacturers will continue to leverage technology to stay competitive. Read this paper to learn how with the Vantage fully integrated enterprise solution, you will be prepared to meet the challenges of today's market place-becoming lean to do so Posted: 03 Sep 2008 \| Published: 03 Sep 2008 TOPICS: Business Activity Monitoring \| CRM \| Distribution Centers \| ERP \| ERP Software \| Manufacturing \| Manufacturing Software \| Product Life Cycles \| Supplier Relationship Management \| Supply Chains \| Warehouse Management

CRM for the Professional on the Go sponsored by BlackBerry WHITE PAPER: Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why. Posted: 01 Sep 2008 \| Published: 25 Dec 2006 TOPICS: CRM \| CRM Best Practices \| Handheld Device Security \| Handheld Devices \| Mobile Device Management \| Mobile Device Management Software \| Sales \| Wireless Applications Software \| Wireless Computing

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk sponsored by TechExcel WHITE PAPER: TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Business Process Management \| CRM \| Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desks \| Productivity \| Project Management

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization sponsored by TechExcel WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Asset Management (Finance) \| Business Process Management \| CRM \| Customer Satisfaction \| ERP \| Help Desks \| IT Services \| ITIL \| Productivity

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense sponsored by Silverpop Systems Inc. an IBM Company WHITE PAPER: This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. Posted: 08 Aug 2008 \| Published: 01 Jan 2007 TOPICS: CRM \| Customer Service \| Email Marketing \| Messaging Software \| Online Shopping \| Outsourcing \| Personalization \| Retail Trade Industry \| Sales \| Shopping Cart Software

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch sponsored by Teleformix DATA SHEET: Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. Posted: 11 Jul 2008 \| Published: 01 Jul 2008 TOPICS: Call Center Management \| Call Center Software \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Quality Control \| Telephony Systems \| Voice Communications Software

Going Mobile: Developing an Application Mobilization Plan for Your Business sponsored by BlackBerry WHITE PAPER: The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems. Posted: 19 Jun 2008 \| Published: 01 Jun 2008 TOPICS: CRM \| Customer Service \| Handheld Devices \| Mobile Device Management \| Mobile Workers \| Remote Access Security \| TCO \| Wireless Computing \| Wireless Infrastructure \| Wireless Messaging \| Wireless Systems

CRM Reports