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Infographic: 5 differences between call centers and contact centers sponsored by TechTarget ComputerWeekly.com EBOOK: Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center. Posted: 23 Feb 2022 \| Published: 23 Feb 2022 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

Listen and Learn - Improving Operations by Utilizing Customer Feedback sponsored by Mindshare Technologies WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers

CW Nordics - November 2021-January 2022: Could Iceland be the best place in the world for HPC? sponsored by TechTarget ComputerWeekly.com EZINE: Most of Iceland's cheap, sustainable energy is used by aluminium smelters, but the country's Landsvirkjun power company is now promoting other uses for it, including high-performance computing. Also read in this issue how IoT collaboration in Norway is reaching beyond industries such as mining and shipping to include fish farming. Posted: 15 Nov 2021 \| Published: 25 Nov 2021 TOPICS: Computer Hardware \| Data Center Cooling \| Internet \| IT Asset Management \| IT Services \| Network Architectures

Computer Weekly - 23 August 2022: How digital technology rescued Merlin sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we talk to Merlin Entertainments – operator of Legoland and Alton Towers – about how digital saved the company when Covid shut its theme parks. We find out how data analytics can help to track greenhouse gas emissions. And Southern Water explains how data supports vulnerable customers. Read the issue now. Posted: 19 Aug 2022 \| Published: 23 Aug 2022 TOPICS: Broadband Wireless Services \| Cybersecurity \| Data Analytics \| eCommerce \| Green Data Center \| IT Services \| IT Systems

CW Benelux - August-October 2020: Problems with critical security systems at Schiphol Airport sponsored by TechTarget ComputerWeekly.com EZINE: Schiphol Airport in Amsterdam is one of Europe’s main access points, so you might be surprised to read that IT systems such as those controlling the Dutch borders are rarely tested. In this issue, read about a critical report from the Dutch Court of Audit. Posted: 08 Feb 2021 \| Published: 13 Aug 2020 TOPICS: Cloud Computing \| Cloud Security \| IT Asset Management \| IT Industry \| IT Management \| IT Services \| Security \| Security Audits

CW Middle East - January-March 2021: $60m venture capital fund targets 120 startups sponsored by TechTarget ComputerWeekly.com EZINE: Countries in the Middle East see technology as an industry of the future and are investing heavily in the sector as part of their economic diversification plans. Read in this issue how the latest development will see a $60m venture capital fund, based in Bahrain, invest in 120 early-stage startups across the Middle East region. Posted: 08 Feb 2021 \| Published: 14 Jan 2021 TOPICS: Artificial Intelligence \| Business Development \| Business Intelligence Software \| Business Systems \| IT Services

CW Benelux - February-April 2021: Is reluctance to report cyber crimes in the Netherlands helping the criminals to get away? sponsored by TechTarget ComputerWeekly.com EZINE: According to an academic study in the Netherlands, only one in seven Dutch people report a cyber crime to the police when it happens - feeling it is better to sort the problem out themselves because they don't think the police will do anything. Posted: 08 Feb 2021 \| Published: 11 Feb 2021 TOPICS: Cybersecurity \| Data Security \| IT Governance \| IT Management \| IT Services \| Security \| Security Threats

CW Middle East - July-September 2022: UAE citizens embrace new digital technologies sponsored by TechTarget ComputerWeekly.com EZINE: A survey shows that people in the United Arab Emirates believe next-generation technologies such as 3D printing and artificial intelligence will become widespread in the country. Also read how the UAE has improved its security posture amid mounting cyber threats. Posted: 22 Jun 2022 \| Published: 07 Jul 2022 TOPICS: IT Services \| IT Systems \| IT Workforce \| Security \| Security Policies

IT Priorities 2020: APAC sponsored by TechTarget ComputerWeekly.com EGUIDE: The Asia-Pacific (APAC) region remains a hotbed for digital transformation initiatives amid the economic uncertainty and ongoing coronavirus outbreak. In this guide to IT Priorities in 2020, find out what 593 APAC IT professionals revealed about their digital transformation efforts and key areas of spending for the coming year. Posted: 08 Feb 2021 \| Published: 17 Mar 2020 TOPICS: Artificial Intelligence \| Cloud Computing \| Cloud Storage \| Hybrid clouds \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| Risk Management \| Security Best Practices

Call Centres Services Reports